公开(公告)号：US09886664B2

公开(公告)日：2018-02-06

申请号：US14036838

申请日：2013-09-25

Applicant: Avaya Inc.

Inventor： Krishna Kishore Dhara ,  Venkatesh Krishnaswamy ,  Rudra Kant

IPC: H04L12/58 ,  G06N5/02

CPC classification number: G06N5/02 ,  H04L51/16 ,  H04L51/26

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for managing message threads. An example system configured to practice this method can first identify a usage pattern of a user interacting with a message thread. Next, based on that usage pattern, the system can analyze messages in the message thread to identify a high-priority message. Then the system highlights the high-priority message when the system renders the message thread on a display. The messages can be email messages, text messages, instant messages, etc. The system can further associate the high-priority message with a repository, and grant a repository user, access to the high-priority message.