公开(公告)号：US09420020B2

公开(公告)日：2016-08-16

申请号：US13964538

申请日：2013-08-12

Applicant: Cisco Technology, Inc.

Inventor： Rajeev Madan ,  Sudipto Mukherjee ,  Vijaya Mandava

IPC: G06F15/16 ,  H04L29/06 ,  G06Q30/00 ,  H04L29/08 ,  H04M3/51

CPC classification number: H04L65/4069 ,  G06Q30/016 ,  H04L65/1069 ,  H04L65/1093 ,  H04L65/4015 ,  H04L67/10 ,  H04L67/14 ,  H04L67/42 ,  H04M3/5191 ,  H04M2201/50

Abstract: A call manager is configured to establish an initial session between an agent and a user. A play request or a hold request from an agent device includes a video index value based on information from the user. The call manager interrupts the initial session between the agent device and the user device in response to the request and sends an invite message including the video index value to a media server. The media server accesses a video database based on the video index value for a video and establishes a communication session with the client endpoint device. The communication session includes a stream of the video from the video database.

Abstract translation: 呼叫管理器被配置为在代理和用户之间建立初始会话。 来自代理设备的播放请求或保持请求包括基于来自用户的信息的视频索引值。 呼叫管理器响应于请求中断代理设备和用户设备之间的初始会话，并向媒体服务器发送包括视频索引值的邀请消息。 媒体服务器根据视频的视频索引值访问视频数据库，并建立与客户端端点设备的通信会话。 通信会话包括来自视频数据库的视频流。

公开(公告)号：US20150046514A1

公开(公告)日：2015-02-12

申请号：US13964538

申请日：2013-08-12

Applicant: CISCO TECHNOLOGY, INC.

Inventor： Rajeev Madan ,  Sudipto Mukherjee ,  Vijaya Mandava

IPC: H04L29/06 ,  H04L29/08 ,  G06Q30/00

CPC classification number: H04L65/4069 ,  G06Q30/016 ,  H04L65/1069 ,  H04L65/1093 ,  H04L65/4015 ,  H04L67/10 ,  H04L67/14 ,  H04L67/42 ,  H04M3/5191 ,  H04M2201/50

Abstract: A call manager is configured to establish an initial session between an agent and a user. A play request or a hold request from an agent device includes a video index value based on information from the user. The call manager interrupts the initial session between the agent device and the user device in response to the request and sends an invite message including the video index value to a media server. The media server accesses a video database based on the video index value for a video and establishes a communication session with the client endpoint device. The communication session includes a stream of the video from the video database.

Abstract translation: 呼叫管理器被配置为在代理和用户之间建立初始会话。 来自代理设备的播放请求或保持请求包括基于来自用户的信息的视频索引值。 呼叫管理器响应于请求中断代理设备和用户设备之间的初始会话，并向媒体服务器发送包括视频索引值的邀请消息。 媒体服务器根据视频的视频索引值访问视频数据库，并建立与客户端端点设备的通信会话。 通信会话包括来自视频数据库的视频流。