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公开(公告)号：US08391446B2
公开(公告)日：2013-03-05
申请号：US13414055
申请日：2012-03-07
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database, and routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.
摘要翻译： 处理和有条件地路由呼叫的方法。 该方法包括从呼叫者接收呼叫，确定呼叫者的电话号码，以及确定主叫方的电话号码是否是分配给特定个人的电话号码。 该方法还包括当确定呼叫者的电话号码被分配给特定个人时，访问电子数据库以确定特定个人的所存储的语言偏好。 该方法还包括：基于所存储的电子数据库中特定个体的语言偏好，将呼叫路由到预定目的地，并且当确定呼叫者的电话号码不被分配给第一默认目的地时，将呼叫路由到第一默认目的地 具体个人
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公开(公告)号：US08155279B2
公开(公告)日：2012-04-10
申请号：US13078399
申请日：2011-04-01
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database.
摘要翻译： 一种方法通过通信网络处理从呼叫者接收的呼叫。 该方法确定呼叫者的电话号码，并且访问电子数据库以确定存储的呼叫者的语言偏好，呼叫者的存储的语言偏好与电子数据库中的呼叫者的电话号码相关联。 该方法还基于电子数据库中存储的呼叫者的语言偏好将呼叫路由到预定目的地。
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公开(公告)号：US20120163563A1
公开(公告)日：2012-06-28
申请号：US13414055
申请日：2012-03-07
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： A method that processes and conditionally routes a call. The method includes receiving a call from a caller, determining a telephone number of the caller, and determining if the telephone number of the caller is a telephone number assigned to a specific individual. The method also includes accessing an electronic database to determine a stored language preference of the specific individual when the telephone number of the caller is determined to be assigned to a specific individual. The method further includes routing the call to a predetermined destination based on the stored language preference of the specific individual in the electronic database, and routing the call to a first default destination when the telephone number of the caller is determined to not be assigned to a specific individual.
摘要翻译： 处理和有条件地路由呼叫的方法。 该方法包括从呼叫者接收呼叫，确定呼叫者的电话号码，以及确定呼叫者的电话号码是否是分配给特定个人的电话号码。 该方法还包括当确定呼叫者的电话号码被分配给特定个人时，访问电子数据库以确定特定个人的所存储的语言偏好。 该方法还包括：基于所存储的电子数据库中特定个体的语言偏好，将呼叫路由到预定目的地，并且当确定呼叫者的电话号码不被分配给第一默认目的地时，将呼叫路由到第一默认目的地 具体个人
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公开(公告)号：US07450695B2
公开(公告)日：2008-11-11
申请号：US11724431
申请日：2007-03-15
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference.
摘要翻译： 公开了用于处理呼叫的系统和方法。 通常响应于接收到用户发起的呼叫来访问用户的语言偏好的存储指示。 然后根据所存储的用户语言偏好的指示将该呼叫路由到一个位置。
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公开(公告)号：US07209549B2
公开(公告)日：2007-04-24
申请号：US11156366
申请日：2005-06-17
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language preference to be stored in some fashion and also allow for that indication to be accessed when the customer places a call that may require communications in a specific language. The indication of the customer's language preference can be accessed upon receipt of the call and appropriate information can be retrieved that enables the call to be routed to a destination to facilitate communication in a customer's preferred language.
摘要翻译： 本实施例提供了一种有效和有效的方法和系统，用于将呼叫路由到预定目的地以便于以客户的首选语言进行通信。 本实施例允许以某种方式存储客户的语言偏好的指示，并且还允许在客户发出可能需要以特定语言进行通信的呼叫时访问该指示。 可以在接收到呼叫时访问客户的语言偏好的指示，并且可以检索适当的信息，使呼叫能够被路由到目的地以促进客户首选语言的通信。
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公开(公告)号：US20110206190A1
公开(公告)日：2011-08-25
申请号：US13078399
申请日：2011-04-01
IPC分类号： H04M1/64
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： A method processes a call received from a caller over a communication network. The method determines a telephone number of the caller, and accesses an electronic database to determine a stored language preference of the caller, the caller's stored language preference being associated with the caller's telephone number in the electronic database. The method also routs the call to a predetermined destination based on the stored language preference of the caller in the electronic database.
摘要翻译： 一种方法通过通信网络处理从呼叫者接收的呼叫。 该方法确定呼叫者的电话号码，并且访问电子数据库以确定存储的呼叫者的语言偏好，呼叫者的存储的语言偏好与电子数据库中的呼叫者的电话号码相关联。 该方法还基于电子数据库中存储的呼叫者的语言偏好将呼叫路由到预定目的地。
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公开(公告)号：US20090122965A1
公开(公告)日：2009-05-14
申请号：US12268213
申请日：2008-11-10
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference.
摘要翻译： 公开了用于处理呼叫的系统和方法。 通常响应于接收到用户发起的呼叫来访问用户的语言偏好的存储指示。 然后根据所存储的用户语言偏好的指示将该呼叫路由到一个位置。
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公开(公告)号：US07940898B2
公开(公告)日：2011-05-10
申请号：US12268213
申请日：2008-11-10
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： Systems and methods for processing a call are disclosed. Generally a stored indication of a user's language preference is accessed in response to receipt of a call initiated by the user. The call is then routed to a location based on the stored indication of the user's language preference.
摘要翻译： 公开了用于处理呼叫的系统和方法。 通常响应于接收到用户发起的呼叫来访问用户的语言偏好的存储指示。 然后根据所存储的用户语言偏好的指示将该呼叫路由到一个位置。
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公开(公告)号：US06925155B2
公开(公告)日：2005-08-02
申请号：US10051377
申请日：2002-01-18
CPC分类号： H04M3/5233 , H04M3/42068 , H04M3/493 , H04M3/50 , H04M2203/2061 , H04M2207/12
摘要： The present embodiments provide an efficient and effective method and system for routing calls to predetermined destinations to facilitate communication in a customer's preferred language. The present embodiments allow for an indication of a customer's language preference to be stored in some fashion and also allow for that indication to be accessed when the customer places a call that may require communications in a specific language. The indication of the customer's language preference can be accessed upon receipt of the call and appropriate information can be retrieved that enables the call to be routed to a destination to facilitate communication in a customer's preferred language.
摘要翻译： 本实施例提供了一种有效和有效的方法和系统，用于将呼叫路由到预定目的地以便于以客户的首选语言进行通信。 本实施例允许以某种方式存储客户的语言偏好的指示，并且还允许在客户发出可能需要以特定语言进行通信的呼叫时访问该指示。 可以在接收到呼叫时访问客户的语言偏好的指示，并且可以检索适当的信息，使呼叫能够被路由到目的地以促进客户首选语言的通信。
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10.发明申请公开(公告)号：US20120131202A1
公开(公告)日：2012-05-24
申请号：US12948984
申请日：2010-11-18
IPC分类号： G06F15/16
CPC分类号： H04L65/1016 , H04L65/1073 , H04L65/80 , H04L69/40
摘要： A system that incorporates teachings of the present disclosure may include, for example, a Home Subscriber Server having a processor adapted to receive from a Serving CSCF (S-CSCF) device a request for a subscription profile of a communication device to register the communication device, to detect from the request that the communication device is registered with a primary communication resource and that the communication device is to be registered with the S-CSCF device as a secondary communication resource, and to provide the S-CSCF device the subscription profile without de-registering the communication device from the primary communication resource and without directing the S-CSCF device to the primary communication resource. Other embodiments are disclosed.
摘要翻译： 包含本公开的教导的系统可以包括例如具有处理器的归属订户服务器，该处理器适于从服务CSCF（S-CSCF）设备接收对通信设备的订阅简档的请求以注册通信设备 从请求中检测到通信设备向主要通信资源注册，并且该通信设备将被注册到S-CSCF设备作为辅助通信资源，并且向S-CSCF设备提供订阅配置文件而没有 从主要通信资源中取消注册通信设备，并且不指示S-CSCF设备到主要通信资源。 公开了其他实施例。
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