公开(公告)号：US11765274B2

公开(公告)日：2023-09-19

申请号：US17540849

申请日：2021-12-02

Applicant: Google LLC

Inventor： Joseph Joseph Cherukara ,  Hong Chen ,  Andrew George Shebanow ,  Rebecca Chiou ,  Yixuan Geng ,  Curtis Ray Robinson, Jr. ,  Yi Wang ,  Yue Gan ,  Charlotte Hult ,  Bin Sun

IPC: H04M3/00 ,  H04M3/523

CPC classification number: H04M3/5238

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

公开(公告)号：US12301754B2

公开(公告)日：2025-05-13

申请号：US18373790

申请日：2023-09-27

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/436 ,  H04M3/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

公开(公告)号：US20240388655A1

公开(公告)日：2024-11-21

申请号：US18662999

申请日：2024-05-13

Applicant: Google LLC

Inventor： Lyubov Farafonova ,  Yixuan Geng ,  Usman Abdullah ,  Rebecca Chiou

IPC: H04M3/22

Abstract: A computing device may place or receive a call to establish the call with a caller. The computing device may determine whether a user of the computing device has configured the computing device to analyze call data from the call. While the call is ongoing, the computing device may analyze the call data from the call when the computing device has been configured to allow the analysis. The computing device may determine, based on contextual information associated with the call, whether the call satisfies a scam call threshold. Responsive to determining that the call satisfies the scam call threshold, the computing device may output an alert indicating the call with the caller is a scam call. The computing device may terminate the call with the caller in response to receiving user input to end the call.

公开(公告)号：US11811968B2

公开(公告)日：2023-11-07

申请号：US17266534

申请日：2019-01-08

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/42 ,  H04M3/436

CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M3/42136 ,  H04M2201/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

公开(公告)号：US12267462B2

公开(公告)日：2025-04-01

申请号：US18447162

申请日：2023-08-09

Applicant: Google LLC

Inventor： Joseph Joseph Cherukara ,  Hong Chen ,  Andrew George Shebanow ,  Rebecca Chiou ,  Yixuan Geng ,  Curtis Ray Robinson, Jr. ,  Yi Wang ,  Yue Gan ,  Charlotte Hult ,  Bin Sun

IPC: H04M3/00 ,  H04M3/523

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

公开(公告)号：US20240031482A1

公开(公告)日：2024-01-25

申请号：US18373790

申请日：2023-09-27

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/436 ,  H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M3/42136 ,  H04M2201/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

公开(公告)号：US20230388422A1

公开(公告)日：2023-11-30

申请号：US18447162

申请日：2023-08-09

Applicant: Google LLC

Inventor： Joseph Joseph Cherukara ,  Hong Chen ,  Andrew George Shebanow ,  Rebecca Chiou ,  Yixuan Geng ,  Curtis Ray Robinson, Jr. ,  Yi Wang ,  Yue Gan ,  Charlotte Hult ,  Bin Sun

IPC: H04M3/523

CPC classification number: H04M3/5238

Abstract: Implementations relate to determination and display of estimated hold durations for calls. In some implementations, a computer-implemented method includes obtaining an identifier of a target entity, the identifier usable by a first call device to initiate a call between the first call device and the target entity. A hold duration is determined that is an estimated amount of time before the call is matched to a human agent when the call is initiated at a particular time that is prospective to a current time. The hold duration is determined based on previous calls between one or more call devices and the target entity. The hold duration is provided for display by the first call device prior to the initiation of the call between the first call device and the target entity.

公开(公告)号：US20210314440A1

公开(公告)日：2021-10-07

申请号：US17266534

申请日：2019-01-08

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/436 ,  H04M3/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.