公开(公告)号：US11811968B2

公开(公告)日：2023-11-07

申请号：US17266534

申请日：2019-01-08

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/42 ,  H04M3/436

CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M3/42136 ,  H04M2201/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

公开(公告)号：US20240031482A1

公开(公告)日：2024-01-25

申请号：US18373790

申请日：2023-09-27

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/436 ,  H04M3/42

CPC classification number: H04M3/436 ,  H04M3/42042 ,  H04M3/42136 ,  H04M2201/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

公开(公告)号：US20240040039A1

公开(公告)日：2024-02-01

申请号：US18265801

申请日：2020-12-08

Applicant: Google LLC

Inventor： Brandon Charles Barbello ,  Shenaz Zack ,  Tim Wantland ,  Jan Piotr Jedrzejowicz

IPC: H04M3/493 ,  H04M1/72469

CPC classification number: H04M3/4931 ,  H04M1/72469 ,  H04M2201/42 ,  H04M2203/254

Abstract: This document describes systems and techniques to enable selectable controls for interactive voice response (IVR) systems. The described systems and techniques can determine whether audio data associated with a voice or video call between a user of a computing device and a third party includes multiple selectable options. The third party audibly provides the selectable options during the call. In response to determining that the audio data includes the selectable options, the computing device can determine a text description of the multiple selectable options. The described systems and techniques can then display two or more selectable controls on a display. The user can select a selectable control to indicate a selected option of the multiple selectable options. In this way, the described systems and techniques can improve a user experience with voice calls and video calls by making IVR systems easier to navigate and understand.

公开(公告)号：US20210314440A1

公开(公告)日：2021-10-07

申请号：US17266534

申请日：2019-01-08

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/436 ,  H04M3/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.

公开(公告)号：US12301754B2

公开(公告)日：2025-05-13

申请号：US18373790

申请日：2023-09-27

Applicant: Google LLC

Inventor： Shavit Matias ,  Noam Etzion-Rosenberg ,  Rebecca Chiou ,  Benjamin Schlesinger ,  Brandon Charles Barbello ,  Ori Kabeli ,  Usman Abdullah ,  Eric Erfanian ,  Michelle Tadmor ,  Aditi Bhargava ,  Jan Piotr Jedrzejowicz ,  Alex Agranovich ,  Nir Shemy ,  Paul Dunlop ,  Yossi Matias ,  Kyungmin Youn ,  Nadav Bar

IPC: H04M3/436 ,  H04M3/42

Abstract: A computing device is described that accepts, a telephone call, from another device, initiated by a caller. Prior to establishing a telephone user interface that receives spoken input from the user and outputs spoken audio from the caller, the computing device executes a call screening service that outputs an audio user interface, to the other device and as part of the telephone call. The audio user interface interrogates the caller for additional information including a purpose of the telephone call, which allows the user to have more context of the telephone call before deciding whether to accept the call or hang up. The computing device outputs a graphical user interface associated with telephone call. The graphical user interface includes an indication of the additional information obtained via the audio user interface that interrogates the caller.