公开(公告)号：US10810997B2

公开(公告)日：2020-10-20

申请号：US16155813

申请日：2018-10-09

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Larissa Lapshina ,  Alwin B Carus

IPC: G10L15/18 ,  G10L15/06 ,  H04M3/493 ,  H04M3/51

Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.

公开(公告)号：US10049676B2

公开(公告)日：2018-08-14

申请号：US15648385

申请日：2017-07-12

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B Carus ,  Larissa Lapshina

IPC: G10L17/10 ,  G10L25/39 ,  G10L15/28 ,  G10L15/22 ,  G10L15/32 ,  G10L15/30 ,  G10L15/197

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically selects one or more recognizers from a language model and a human agent to recognize user input. Selection of the one or more recognizers is based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

公开(公告)号：US20190043484A1

公开(公告)日：2019-02-07

申请号：US16155813

申请日：2018-10-09

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Larissa Lapshina ,  Alwin B Carus

IPC: G10L15/06 ,  H04M3/493 ,  G10L15/18 ,  H04M3/51

Abstract: An interactive response system directs input to a software-based router, which is able to intelligently respond to the input by drawing on a combination of human agents, advanced recognition and expert systems. The system utilizes human “intent analysts” for purposes of interpreting customer input. Automated recognition subsystems are trained by coupling customer input with IA-selected intent corresponding to the input, using model-updating subsystems to develop the training information for the automated recognition subsystems.

公开(公告)号：US09741347B2

公开(公告)日：2017-08-22

申请号：US14958833

申请日：2015-12-03

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B Carus ,  Larissa Lapshina

IPC: G10L17/10 ,  G10L15/22 ,  G10L15/30 ,  G10L15/32 ,  G10L15/197 ,  G10L15/28 ,  G10L25/39

CPC classification number: G10L17/10 ,  G10L15/197 ,  G10L15/22 ,  G10L15/285 ,  G10L15/30 ,  G10L15/32 ,  G10L25/39

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs. In some embodiments, the ASR proxy dynamically selects one or more recognizers based at least in part on the identified grammar and the time length of the utterance.

公开(公告)号：US09245525B2

公开(公告)日：2016-01-26

申请号：US13936440

申请日：2013-07-08

Applicant: Interactions LLC

Inventor： Yoryos Yeracaris ,  Alwin B Carus ,  Larissa Lapshina

IPC: G10L15/32 ,  G10L15/22 ,  G10L15/30

CPC classification number: G10L17/10 ,  G10L15/197 ,  G10L15/22 ,  G10L15/285 ,  G10L15/30 ,  G10L15/32 ,  G10L25/39

Abstract: An interactive response system mixes HSR subsystems with ASR subsystems to facilitate overall capability of voice user interfaces. The system permits imperfect ASR subsystems to nonetheless relieve burden on HSR subsystems. An ASR proxy is used to implement an IVR system, and the proxy dynamically determines how many ASR and HSR subsystems are to perform recognition for any particular utterance, based on factors such as confidence thresholds of the ASRs and availability of human resources for HSRs.

Abstract translation: 交互响应系统将HSR子系统与ASR子系统相结合，以便于语音用户界面的整体能力。 该系统允许不完美的ASR子系统，以缓解HSR子系统的负担。 ASR代理用于实现IVR系统，代理根据诸如ASR的置信阈值和HSR的人力资源的可用性等因素，动态地确定ASR和HSR子系统对任何特定话语进行识别的程度。