METHOD AND APPARATUS FOR COLLECTING AND CATEGORIZING DATA AT A TERMINAL
    5.
    发明申请
    METHOD AND APPARATUS FOR COLLECTING AND CATEGORIZING DATA AT A TERMINAL 审中-公开
    用于在终端收集和分类数据的方法和装置

    公开(公告)号:US20090254531A1

    公开(公告)日:2009-10-08

    申请号:US12061857

    申请日:2008-04-03

    IPC分类号: G06F17/30

    CPC分类号: G06Q30/02

    摘要: A method and system for collecting and categorizing survey data includes receiving customer information from a customer. A query is identified based at least in part on the customer information. The query is output for presentation to the customer. In one embodiment, the query is presented to the customer by prompting an employee, such as a clerk at a point-of-sale terminal, to verbally present the question to the customer. A customer response to the query is then received. The request from the customer may be, for example, a request to purchase one or more products or it may be a request for assistance or information. The customer response is then captured and analyzed.

    摘要翻译: 用于收集和分类调查数据的方法和系统包括从客户接收客户信息。 至少部分地基于客户信息来识别查询。 输出查询以呈现给客户。 在一个实施例中,通过促使诸如销售点终端的职员的雇员向客户口头提出问题来向顾客呈现查询。 然后接收到对查询的客户响应。 来自客户的请求可以是例如购买一个或多个产品的请求,或者可以是协助或信息的请求。 然后捕获和分析客户响应。