公开(公告)号：US12200170B2

公开(公告)日：2025-01-14

申请号：US17634705

申请日：2019-08-16

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Mateusz Smetek ,  Elwira Nowiszewska ,  Jakub Halun ,  Grzegorz Kaplita ,  Pawel Jurzak ,  Michal Janda ,  Wojciech Kucharski ,  Wojciech Czyrnek

IPC: H04M3/51 ,  H04M3/436

Abstract: A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.