Device, system and method for selecting calls for forwarding to a communication device

    公开(公告)号:US12200170B2

    公开(公告)日:2025-01-14

    申请号:US17634705

    申请日:2019-08-16

    Abstract: A device, system and method for selecting calls for forwarding to a communication device is provided. An automated call-answering device answers a plurality of calls associated with an incident. The device assigns, to the plurality of calls, questions associated with the incident, each of the questions assigned to at least two of the plurality of calls. The device asks the questions on the plurality of calls, as assigned. The device receives answers to the questions. The device selects a call to be forwarded to a communication device operated by a human user, the call selected from a group of the plurality of calls where one or more consistent answers were received in response to a given question, the call further selected based on voice attributes of callers in the group of the plurality of calls. The device forwards, to the communication device, the call as selected.

    METHODS AND SYSTEMS FOR SIMULTANEOUSLY MONITORING MULTIPLE TALKGROUPS

    公开(公告)号:US20200329348A1

    公开(公告)日:2020-10-15

    申请号:US16957358

    申请日:2017-12-29

    Abstract: Methods and systems for simultaneous monitoring of multiple talkgroups to reduce network congestion. The systems and methods include receiving data from a plurality of communication devices, wherein each of the plurality of communication devices is associated with a talkgroup member of the plurality of talkgroups and at least one talkgroup of the plurality of talkgroups; parsing the data received from each of the plurality of communication devices; dynamically detecting a content of interest within the parsed data based on a contextual relationship between a first talkgroup member associated with a first talkgroup and a second talkgroup member associated with a second talkgroup; notifying at least one of the first talkgroup member and the second talkgroup member when the content of interest is detected; and switching the first talkgroup member from the first talkgroup to the second talkgroup based on detecting the content of interest.

    Methods and systems for simultaneously monitoring multiple talkgroups

    公开(公告)号:US12156103B2

    公开(公告)日:2024-11-26

    申请号:US16957358

    申请日:2017-12-29

    Abstract: Methods and systems for simultaneous monitoring of multiple talkgroups to reduce network congestion. The systems and methods include receiving data from a plurality of communication devices, wherein each of the plurality of communication devices is associated with a talkgroup member of the plurality of talkgroups and at least one talkgroup of the plurality of talkgroups; parsing the data received from each of the plurality of communication devices; dynamically detecting a content of interest within the parsed data based on a contextual relationship between a first talkgroup member associated with a first talkgroup and a second talkgroup member associated with a second talkgroup; notifying at least one of the first talkgroup member and the second talkgroup member when the content of interest is detected; and switching the first talkgroup member from the first talkgroup to the second talkgroup based on detecting the content of interest.

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