公开(公告)号：US20170123874A1

公开(公告)日：2017-05-04

申请号：US14928403

申请日：2015-10-30

Applicant: NETAPP, INC.

Inventor： Leita Bach Lewis

IPC: G06F11/07

CPC classification number: G06F11/079 ,  G06F11/008 ,  G06F11/0751 ,  G06F11/0772 ,  G06F11/3006 ,  G06F11/3034 ,  G06F11/3409 ,  G06F2201/81 ,  G06Q10/0635

Abstract: The present application describes techniques for providing dynamic at-risk system reports at the site of the at-risk system. The ARS may send information about system health (e.g., values for system health parameters) to a support entity, and may receive a risk assessment from the support entity. The ARS may, alternatively or in addition, receive support information from the support entity. Risk assessments and recommendations may be surfaced on a user interface of the ARS. New risk profiles, risk assessments, and support recommendations may be developed and loaded onto the support entity to provide dynamically updatable support solutions.

公开(公告)号：US09690648B2

公开(公告)日：2017-06-27

申请号：US14928403

申请日：2015-10-30

Applicant: NETAPP, INC.

Inventor： Leita Bach Lewis

IPC: G06F11/07 ,  G06F11/00

CPC classification number: G06F11/079 ,  G06F11/008 ,  G06F11/0751 ,  G06F11/0772 ,  G06F11/3006 ,  G06F11/3034 ,  G06F11/3409 ,  G06F2201/81 ,  G06Q10/0635

Abstract: The present application describes techniques for providing dynamic at-risk system reports at the site of the at-risk system. The ARS may send information about system health (e.g., values for system health parameters) to a support entity, and may receive a risk assessment from the support entity. The ARS may, alternatively or in addition, receive support information from the support entity. Risk assessments and recommendations may be surfaced on a user interface of the ARS. New risk profiles, risk assessments, and support recommendations may be developed and loaded onto the support entity to provide dynamically updatable support solutions.