公开(公告)号：US10200436B2

公开(公告)日：2019-02-05

申请号：US15333125

申请日：2016-10-24

Applicant: NETFLIX, INC.

Inventor： John Funge ,  Mark Watson ,  Wei Wei ,  David Chen

IPC: H04L29/06 ,  H04N21/442 ,  H04L12/26 ,  H04L29/08

Abstract: Techniques are disclosed for representing a user quality of experience (QoE) experienced by users of a streaming media service using a single QoE metric. The single QoE metric may be determined based on a set of empirical characteristics relating to the streaming video service such as startup latency, video quality, and the likelihood of interruptions in streaming playback. The empirical characteristics may be weighted according to how much one factor influences user quality of experience, relative to the others. Representing the QoE as a single metric may allow a streaming media service provider to improve key business measures such as subscriber retention and engagement.

公开(公告)号：US11507488B2

公开(公告)日：2022-11-22

申请号：US15619365

申请日：2017-06-09

Applicant: NETFLIX, INC.

Inventor： Gregory S. Orzell ,  John Funge ,  David Chen

IPC: G06F11/00 ,  G06F11/34 ,  H04H20/12 ,  H04H60/66 ,  H04H60/33 ,  H04L67/01 ,  H04L65/80

Abstract: Techniques are described for detecting faults in media content based on the behavior of users viewing the media content. Embodiments stream a first instance of media content to one or more users. The behavior of the one or more users is monitored while the users are viewing the streaming first instance of media content. Embodiments then determine whether the first instance of media content is faulty, based on the monitored behavior of the one or more users.

公开(公告)号：US09680906B2

公开(公告)日：2017-06-13

申请号：US14584174

申请日：2014-12-29

Applicant: NETFLIX, INC.

Inventor： Gregory S. Orzell ,  John Funge ,  David Chen

IPC: G06F11/00 ,  H04L29/06

CPC classification number: H04L65/80 ,  H04H20/12 ,  H04H60/33 ,  H04H60/66 ,  H04L67/42

Abstract: Techniques are described for detecting faults in media content based on the behavior of users viewing the media content. Embodiments stream a first instance of media content to one or more users. The behavior of the one or more users is monitored while the users are viewing the streaming first instance of media content. Embodiments then determine whether the first instance of media content is faulty, based on the monitored behavior of the one or more users.

公开(公告)号：US10671947B2

公开(公告)日：2020-06-02

申请号：US14200330

申请日：2014-03-07

Applicant: NETFLIX, INC.

Inventor： Venu Gopal Nayar ,  David Chen ,  Aroon Ramadoss ,  Ryan Schroeder ,  Vinod Vishwanathan

IPC: G06Q10/06 ,  H04N19/167 ,  H04N19/146 ,  H04N19/46 ,  G06Q50/00 ,  H04N19/597

Abstract: One embodiment of the invention disclosed herein provides techniques for distributing tasks to skilled workers participating in a managed crowd-sourcing workforce. A crowd worker routing system receives a request for a task assignment from a first worker participating in the crowd-sourcing workforce. The crowd worker routing system retrieves one or more scores associated with the first worker, wherein each score is related to the performance of the first worker with respect to completing a prior set of task assignments. The crowd worker routing system determines that a first task assignment included in a first set of task assignments is related to a first score included in the one or more scores. The crowd worker routing system determines whether to route the first task assignment to the first worker for completion based on the first score and one or more routing rules.