公开(公告)号：US20230289703A1

公开(公告)日：2023-09-14

申请号：US17693362

申请日：2022-03-13

Applicant: NICE LTD.

Inventor： Aniket PAL ,  Sourav RATH

IPC: G06Q10/06

CPC classification number: G06Q10/06398 ,  G06Q10/06393

Abstract: A computerized-method for operating an effective cloud-based gamification application pursuit is provided herein. In a cloud-computing environment comprising a plurality of tenants, a cloud-based gamification application, a data store of pursuit-data, and a database of pursuit-templates, the cloud-based gamification application is associated with each on-premise Performance Management (PM) application of each tenant and operating a pursuit-module. The pursuit-module includes: (a) receiving pursuit-data, (b) operating a pursuit-microservice to retrieve data from a data-store associated to the on-premise PM application of the tenant; and (c) operating a recommendation engine to: (i) operate machine learning models to predict a difficulty-level and a pursuit-type based on the received pursuit-data and the retrieved data; (ii) retrieve pursuit-templates and a related score of each pursuit-template, based on the predicted difficulty level and pursuit type; and (iii) select from the retrieved pursuit-templates a pursuit-template and schedule the selected pursuit-template, based on the related score.

公开(公告)号：US20240020617A1

公开(公告)日：2024-01-18

申请号：US17864003

申请日：2022-07-13

Applicant: NICE LTD

Inventor： Shay DINER ,  Gennadi LEMBERSKY ,  Animesh UDAWAT ,  Sourav RATH ,  Mahesh BAIRAGI ,  Amol ANWADE

IPC: G06Q10/06 ,  G06Q50/20

CPC classification number: G06Q10/06398 ,  G06Q50/205

Abstract: Coaching systems and methods, and non-transitory computer readable media, include analyzing an agent's interactions to identify knowledge gaps and specific topics where an agent has difficulties. An algorithm uses bootstrap sampling to verify that an agent's scores are significantly different from other agents' scores. The algorithm further uses a mutual information score to find topics that are associated with interactions having a high knowledge gap score.