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公开(公告)号：US11074730B1
公开(公告)日：2021-07-27
申请号：US16750721
申请日：2020-01-23
Applicant: NetApp, Inc.
Inventor： Michael Keith Nunez
Abstract: An augmented reality (AR) diagnostic tool embodied as a software application on a portable device employs AR infrastructure to enable a user to locate a failed/malfunctioning node of a cluster and, with minimal interaction, diagnose causes and provide recommendations to repair the node. The portable device may be a computer embodied as visualization technology and configured to execute the software application. Once installed, the AR diagnostic (ARD) tool is ready for use by the user, e.g., a customer service technician, to locate and repair one or more failed cluster nodes. In response to a failure/malfunction, the cluster node sends diagnostic and configuration information (i.e., failure/malfunction information) of the failed node to an analytics service. The failure information informs the technician of the cluster failure. The technician may then activate the ARD tool and AR infrastructure to locate and repair the failed node.
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公开(公告)号：US20210350596A1
公开(公告)日：2021-11-11
申请号：US17382036
申请日：2021-07-21
Applicant: NetApp, Inc.
Inventor： Michael Keith Nunez
Abstract: An augmented reality (AR) diagnostic tool embodied as a software application on a portable device employs AR infrastructure to enable a user to locate a failed/malfunctioning node of a cluster and, with minimal interaction, diagnose causes and provide recommendations to repair the node. The portable device may be a computer embodied as visualization technology and configured to execute the software application. Once installed, the AR diagnostic (ARD) tool is ready for use by the user, e.g., a customer service technician, to locate and repair one or more failed cluster nodes. In response to a failure/malfunction, the cluster node sends diagnostic and configuration information (i.e., failure/malfunction information) of the failed node to an analytics service. The failure information informs the technician of the cluster failure. The technician may then activate the ARD tool and AR infrastructure to locate and repair the failed node.
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公开(公告)号：US11892929B2
公开(公告)日：2024-02-06
申请号：US17078804
申请日：2020-10-23
Applicant: NetApp, Inc.
Inventor： Charles Randall , Michael Keith Nunez
CPC classification number: G06F11/327 , G06F11/3034 , G06F11/325 , G06F11/328
Abstract: A management system is described. The management system includes an interface coupled to a plurality of infrastructure appliances and one or more processors to monitor each of the plurality of infrastructure appliances, detect a malfunction at a first of the infrastructure appliances, and transmit a display message to one or more of the plurality of infrastructure appliances that are adjacent to the first infrastructure appliance, wherein a display message indicates one or more activity light indicators to be activated at an adjacent infrastructure appliance.
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Patent Agency Ranking
公开(公告)号：US20220131742A1
公开(公告)日：2022-04-28
申请号：US17078726
申请日：2020-10-23
Applicant: NetApp, Inc.
Inventor： Charles Randall , Michael Keith Nunez
IPC: H04L12/24 , H04L12/931
Abstract: A management system is described. The management system includes an interface coupled to a plurality of infrastructure appliances and one or more processors to monitor each of the plurality of infrastructure appliances, detect a malfunction at a first of the infrastructure appliances, and transmit a display message to the first infrastructure appliance including a message to be displayed at one or more activity light indicators at the first infrastructure appliance.
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公开(公告)号：US11671311B2
公开(公告)日：2023-06-06
申请号：US17078726
申请日：2020-10-23
Applicant: NetApp, Inc.
Inventor： Charles Randall , Michael Keith Nunez
IPC: H04L41/0686 , H04L49/40 , H04L41/046 , H04L41/22
CPC classification number: H04L41/0686 , H04L41/048 , H04L49/40 , H04L41/22
Abstract: A management system is described. The management system includes an interface coupled to a plurality of infrastructure appliances and one or more processors to monitor each of the plurality of infrastructure appliances, detect a malfunction at a first of the infrastructure appliances, and transmit a display message to the first infrastructure appliance including a message to be displayed at one or more activity light indicators at the first infrastructure appliance.
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公开(公告)号：US11610348B2
公开(公告)日：2023-03-21
申请号：US17382036
申请日：2021-07-21
Applicant: NetApp, Inc.
Inventor： Michael Keith Nunez
Abstract: An augmented reality (AR) diagnostic tool embodied as a software application on a portable device employs AR infrastructure to enable a user to locate a failed/malfunctioning node of a cluster and, with minimal interaction, diagnose causes and provide recommendations to repair the node. The portable device may be a computer embodied as visualization technology and configured to execute the software application. Once installed, the AR diagnostic (ARD) tool is ready for use by the user, e.g., a customer service technician, to locate and repair one or more failed cluster nodes. In response to a failure/malfunction, the cluster node sends diagnostic and configuration information (i.e., failure/malfunction information) of the failed node to an analytics service. The failure information informs the technician of the cluster failure. The technician may then activate the ARD tool and AR infrastructure to locate and repair the failed node.
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公开(公告)号：US20220129361A1
公开(公告)日：2022-04-28
申请号：US17078804
申请日：2020-10-23
Applicant: NetApp, Inc.
Inventor： Charles Randall , Michael Keith Nunez
Abstract: A management system is described. The management system includes an interface coupled to a plurality of infrastructure appliances and one or more processors to monitor each of the plurality of infrastructure appliances, detect a malfunction at a first of the infrastructure appliances, and transmit a display message to one or more of the plurality of infrastructure appliances that are adjacent to the first infrastructure appliance, wherein a display message indicates one or more activity light indicators to be activated at an adjacent infrastructure appliance.
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公开(公告)号：US20210233294A1
公开(公告)日：2021-07-29
申请号：US16750721
申请日：2020-01-23
Applicant: NetApp, Inc.
Inventor： Michael Keith Nunez
IPC: G06T11/20
Abstract: An augmented reality (AR) diagnostic tool embodied as a software application on a portable device employs AR infrastructure to enable a user to locate a failed/malfunctioning node of a cluster and, with minimal interaction, diagnose causes and provide recommendations to repair the node. The portable device may be a computer embodied as visualization technology and configured to execute the software application. Once installed, the AR diagnostic (ARD) tool is ready for use by the user, e.g., a customer service technician, to locate and repair one or more failed cluster nodes. In response to a failure/malfunction, the cluster node sends diagnostic and configuration information (i.e., failure/malfunction information) of the failed node to an analytics service. The failure information informs the technician of the cluster failure. The technician may then activate the ARD tool and AR infrastructure to locate and repair the failed node.
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