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公开(公告)号：US20230005485A1
公开(公告)日：2023-01-05
申请号：US17943049
申请日：2022-09-12
Applicant: Nice Ltd.
Inventor： Matan KERET , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.
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公开(公告)号：US20210358503A1
公开(公告)日：2021-11-18
申请号：US15931892
申请日：2020-05-14
Applicant: Nice Ltd.
Inventor： Matan Keret , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.
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公开(公告)号：US11735188B2
公开(公告)日：2023-08-22
申请号：US17943049
申请日：2022-09-12
Applicant: Nice Ltd.
Inventor： Matan Keret , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
CPC classification number: G10L17/00 , G06N5/04 , G06N20/00 , G06Q50/265 , G10L17/06 , H04M3/2281 , H04M3/42221 , H04M2201/41 , H04M2203/30 , H04M2203/40 , H04M2203/6027
Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.
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公开(公告)号：US11508377B2
公开(公告)日：2022-11-22
申请号：US15931892
申请日：2020-05-14
Applicant: Nice Ltd.
Inventor： Matan Keret , Anat Malin , Natan Katz , Shunit Metz , Sigal Lev , Jeremy Hoyland
Abstract: A system and method may identify a fraud ring based on call or interaction data by analyzing by a computer processor interaction data including audio recordings to identify clusters of interactions which are suspected of involving fraud each cluster including the same speaker; analyzing by the computer processor the clusters, in combination with metadata associated with the interaction data, to identify fraud rings, each fraud ring describing a plurality of different speakers, each fraud ring defined by a set of speakers and a set of metadata corresponding to interactions including that speaker; and for each fraud ring, creating a relevance value defining the relative relevance of the fraud ring.
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