公开(公告)号：US10586241B2

公开(公告)日：2020-03-10

申请号：US14821465

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  Mohannad El-Jayousi ,  Farid Toubal-Seghir ,  Roy Ghorayeb ,  Ghufran Iftikhar ,  James Zdralek ,  Rischa Poncik ,  Wanling Zhang

IPC: G06Q30/02

Abstract: Methods and systems of the present disclosure provide techniques for selecting displayed data in a Customer Journey diagram as eligible for one of presentation of contextual data and analysis. The methods may further include analysis or presentation of the selected displayed data in a manner that maximizes the comprehensibility of the data. The techniques for selecting displayed data as eligible for presentation or analysis include at least one of: increasing the visibility of a selected path; selecting, or multi-selecting, paths and/or Nodes for analysis; rendering contextual data from a Customer Journey diagram according to a point of click; providing additional methods for presentation of contextual data or action options; providing granular drilling information regarding a Customer Journey on demand; and dynamically adjusting a point of focus according to a diagram selection.

公开(公告)号：US09854052B2

公开(公告)日：2017-12-26

申请号：US14040067

申请日：2013-09-27

Applicant: SAP SE

Inventor： Rolan Abdukalykov ,  Wanling Zhang ,  Vincent LaVoie ,  Xuebo Liang ,  Alain Gauthier ,  Roy Ghorayeb ,  Mohannad El-Jayousi

IPC: H04L12/58 ,  H04L29/08 ,  G06F17/30

CPC classification number: H04L67/2842 ,  G06F17/30902 ,  H04L51/08

Abstract: A computer implemented method may include requesting details of an object and attachments associated with the object. The attachment details for each attachment may include an attachment name and an attachment ID. In response to a selection of an attachment associated with the object, a determination may be made as to whether a cache already includes the selected attachment. If the cache includes the selected attachment, the selected attachment may be retrieved from the attachment cache. If the cache does not include the selected attachment, the attachment may be downloaded using an attachment URL. The attachment URL may be requested and generated based on the attachment ID. The downloaded attachment may also be stored in the attachment cache.

公开(公告)号：US20170039577A1

公开(公告)日：2017-02-09

申请号：US14821476

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  Ghufran Iftikhar ,  Farid Toubal-Seghir ,  Mohannad El-Jayousi ,  Rischa Poncik ,  Wanling Zhang ,  Roy Ghorayeb ,  James Zdralek

IPC: G06Q30/02 ,  G06F17/30

CPC classification number: G06Q30/0201 ,  G06F16/26 ,  G06F16/9535

Abstract: Methods and systems of the present disclosure provide techniques for selectively providing mined customer data habits as source data to populate a Customer Journey as part of a Sankey diagram displayed on a User Interface. The mined customer data habits are selected for inclusion in the Customer Journey diagram according to at least one of: a user selection according to a mini-map; a modification based on metadata from a user selection; a modification of the available User Interface size according to a screen size; a recognition of content repetition in the Customer Journey; and an identification of sequential patterns as focus points in the Customer Journey diagram. In an embodiment, the method may automatically provide mined customer data habits to a predefined extent. The method may adapt a currently supplied miner customer data habit based on a user selection.

Abstract translation: 本公开的方法和系统提供用于选择性地提供挖掘的客户数据习惯作为源数据的技术，以填充客户之旅，作为在用户界面上显示的Sankey图的一部分。 根据以下中的至少一个，选择挖掘的客户数据习惯以包括在客户旅程图中：根据迷你地图的用户选择; 基于来自用户选择的元数据的修改; 根据屏幕尺寸修改可用的用户界面大小; 在客户之旅中承认内容重复; 以及“客户之旅”图中焦点的顺序图案的识别。 在一个实施例中，该方法可以自动地将开采的客户数据习惯提供到预定义的程度。 该方法可以基于用户选择来适应当前提供的矿工客户数据习惯。

公开(公告)号：US20170039244A1

公开(公告)日：2017-02-09

申请号：US14821446

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  James Zdralek ,  Ghufran Iftikhar ,  Rischa Poncik ,  Roy Ghorayeb ,  Farid Toubal-Seghir ,  Wanling Zhang ,  Mohannad El-Jayousi

IPC: G06F17/30 ,  G06F3/0481 ,  G06T11/20

CPC classification number: G06F3/0481 ,  G06F16/904 ,  G06T11/206 ,  G06T2200/24

Abstract: The present disclosure generally relates to systems and methods for visualizing data. More specifically, the embodiments described herein generally relate to data manipulation algorithm(s) configured to position and/or identify unique node(s) with visualized data. The systems and methods retrieve one or more data structure(s), graphically align nodes having same level values, identify and remove duplicate nodes, and graphically render the data structures(s) as a Sankey diagram.

Abstract translation: 本公开一般涉及用于可视化数据的系统和方法。 更具体地，本文描述的实施例通常涉及被配置为使用可视化数据定位和/或识别唯一节点的数据操纵算法。 系统和方法检索一个或多个数据结构，以图形方式对齐具有相同级别值的节点，识别和删除重复节点，并将数据结构以图形方式呈现为Sankey图。

公开(公告)号：US20170039233A1

公开(公告)日：2017-02-09

申请号：US14821332

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  Mohannad El-Jayousi ,  Farid Toubal-Seghir ,  Roy Ghorayeb ,  Ghufran Iftikhar ,  James Zdralek ,  Rischa Poncik ,  Wanling Zhang

IPC: G06F17/30 ,  G06Q30/02 ,  G06F3/0484 ,  G06Q10/06 ,  G06F3/0481 ,  G06T11/20

CPC classification number: G06Q10/067 ,  G06F3/0482 ,  G06F3/0484 ,  G06F16/26 ,  G06Q10/063 ,  G06Q30/0251 ,  G06T11/206 ,  G06T2200/24

Abstract: A system, method, and computer program product for selecting, processing, and visually depicting information in real time using in-memory technology and user-customizable Sankey diagrams in a graphical user interface. Embodiments receive data describing contact interactions with a business establishment, select interactions occurring frequently during a given time span that led to selected target events, and aggregate similar interaction sequences into paths displayed with widths denoting relative flow quantities. Embodiments modify the depicted information according to user customization of the Sankey diagram. Coherent coordination of visual depiction by context, associated algorithms and models, data sources, event types, and various graphical indicia helps provide an intuitive exploratory situational overview and enables user-driven detailed investigations of complex data via manipulations of the Sankey diagrams. Business assessments and properly directed business actions may improve marketing campaign and customer service effectiveness and increase return on investment without requiring extensive user training or database expertise.

Abstract translation: 用于在图形用户界面中使用内存中技术和用户可定制的Sankey图表来实时选择，处理和可视地描绘信息的系统，方法和计算机程序产品。 实施例接收描述与企业机构的联系交互的数据，选择在导致所选择的目标事件的给定时间段内频繁发生的交互，并将相似的交互序列聚合成以表示相对流量的宽度显示的路径。 实施例根据Sankey图的用户定制来修改所描绘的信息。 通过上下文，相关算法和模型，数据源，事件类型和各种图形标记的视觉描述的相干协调有助于提供直观的探索性情景概述，并通过操纵Sankey图来实现对复杂数据的用户驱动的详细调查。 业务评估和正确导向的业务行动可能会改善营销活动和客户服务有效性，并提高投资回报率，而无需广泛的用户培训或数据库专业知识。

公开(公告)号：US10607176B2

公开(公告)日：2020-03-31

申请号：US14821437

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  James Zdralek ,  Wanling Zhang ,  Ghufran Iftikhar ,  Rischa Poncik ,  Roy Ghorayeb ,  Mohannad El-Jayousi ,  Farid Toubal-Seghir

IPC: G06Q10/00 ,  G06Q10/06 ,  G06T11/20

Abstract: Methods and systems of the present disclosure provide techniques for analyzing behavior of and triggering action for a definable group. In an embodiment, a method may identify a group based on a Sankey diagram. For example, a group may include those users belonging to a journey or path of the Sankey diagram. The method may analyze behavior of the group, e.g., whether a group characteristic meets a pre-definable condition. The method may perform an action for the group. In an embodiment, the method may automatically identify group members and/or automatically perform at least one action for the group members based on satisfaction of the pre-definable condition.

公开(公告)号：US10467634B2

公开(公告)日：2019-11-05

申请号：US14821476

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  Ghufran Iftikhar ,  Farid Toubal-Seghir ,  Mohannad El-Jayousi ,  Rischa Poncik ,  Wanling Zhang ,  Roy Ghorayeb ,  James Zdralek

IPC: G06Q30/02 ,  G06F16/26 ,  G06F16/9535

Abstract: Methods and systems of the present disclosure provide techniques for selectively providing mined customer data habits as source data to populate a Customer Journey as part of a Sankey diagram displayed on a User Interface. The mined customer data habits are selected for inclusion in the Customer Journey diagram according to at least one of: a user selection according to a mini-map; a modification based on metadata from a user selection; a modification of the available User Interface size according to a screen size; a recognition of content repetition in the Customer Journey; and an identification of sequential patterns as focus points in the Customer Journey diagram. In an embodiment, the method may automatically provide mined customer data habits to a predefined extent. The method may adapt a currently supplied miner customer data habit based on a user selection.

公开(公告)号：US20170039576A1

公开(公告)日：2017-02-09

申请号：US14821465

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  Mohannad El-Jayousi ,  Farid Toubal-Seghir ,  Roy Ghorayeb ,  Ghufran Iftikhar ,  James Zdralek ,  Rischa Poncik ,  Wanling Zhang

IPC: G06Q30/02 ,  H04L29/08

Abstract: Methods and systems of the present disclosure provide techniques for selecting displayed data in a Customer Journey diagram as eligible for one of presentation of contextual data and analysis. The methods may further include analysis or presentation of the selected displayed data in a manner that maximizes the comprehensibility of the data. The techniques for selecting displayed data as eligible for presentation or analysis include at least one of: increasing the visibility of a selected path; selecting, or multi-selecting, paths and/or Nodes for analysis; rendering contextual data from a Customer Journey diagram according to a point of click; providing additional methods for presentation of contextual data or action options; providing granular drilling information regarding a Customer Journey on demand; and dynamically adjusting a point of focus according to a diagram selection.

Abstract translation: 本公开的方法和系统提供了用于在客户旅程图中选择显示数据的技术，用于呈现上下文数据和分析之一。 所述方法还可以包括以最大化数据的可理解性的方式分析或呈现所选择的显示数据。 用于选择显示数据作为呈现或分析的技术包括以下中的至少一个：增加所选路径的可视性; 选择或多选路径和/或节点进行分析; 根据点击，从客户旅程图中呈现上下文数据; 提供用于呈现上下文数据或行动选项的其他方法; 提供有关客户之旅的细粒度钻井信息; 并根据图选择动态调整焦点。

公开(公告)号：US20170039491A1

公开(公告)日：2017-02-09

申请号：US14821437

申请日：2015-08-07

Applicant: SAP SE

Inventor： Alain Gauthier ,  James Zdralek ,  Wanling Zhang ,  Ghufran Iftikhar ,  Rischa Poncik ,  Roy Ghorayeb ,  Mohannad El-Jayousi ,  Farid Toubal-Seghir

IPC: G06Q10/06 ,  G06F3/0481 ,  G06F17/30 ,  G06T11/20

CPC classification number: G06Q10/067 ,  G06Q10/06316 ,  G06T11/206 ,  G06T2200/24

Abstract: Methods and systems of the present disclosure provide techniques for analyzing behavior of and triggering action for a definable group. In an embodiment, a method may identify a group based on a Sankey diagram. For example, a group may include those users belonging to a journey or path of the Sankey diagram. The method may analyze behavior of the group, e.g., whether a group characteristic meets a pre-definable condition. The method may perform an action for the group. In an embodiment, the method may automatically identify group members and/or automatically perform at least one action for the group members based on satisfaction of the pre-definable condition.

Abstract translation: 本公开的方法和系统提供用于分析可定义组的行为和触发动作的技术。 在一个实施例中，方法可以基于Sankey图来识别组。 例如，组可以包括属于Sankey图的旅程或路径的那些用户。 该方法可以分析组的行为，例如组特征是否满足预定义条件。 该方法可以为该组执行动作。 在一个实施例中，该方法可以基于对可预定义条件的满足来自动识别组成员和/或自动地为组成员执行至少一个动作。