公开(公告)号：US11172065B1

公开(公告)日：2021-11-09

申请号：US16904489

申请日：2020-06-17

Applicant: Splunk Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre ,  Ricky Gene Burnett

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  G06Q10/06

Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

公开(公告)号：US10069972B1

公开(公告)日：2018-09-04

申请号：US15633697

申请日：2017-06-26

Applicant: Splunk, Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre ,  Ricky Gene Burnett

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  G06Q10/06

Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

公开(公告)号：US10244114B2

公开(公告)日：2019-03-26

申请号：US16112232

申请日：2018-08-24

Applicant: Splunk Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06F3/0482 ,  H04M3/22 ,  H04M3/36 ,  G06T11/20 ,  G06F3/0484

Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining a metric interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the metric interface hierarchy defines an ordering on the nodes. The method further includes traversing the metric interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization from each node in the subhierarchy according to the ordering. The method further includes providing the graphical user interface.

公开(公告)号：US10728389B1

公开(公告)日：2020-07-28

申请号：US16399499

申请日：2019-04-30

Applicant: Splunk Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre ,  Ricky Gene Burnett

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  H04M3/523 ,  G06Q10/06

Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.

公开(公告)号：US10659609B2

公开(公告)日：2020-05-19

申请号：US16256716

申请日：2019-01-24

Applicant: Splunk Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06F3/0484 ,  G06T11/20 ,  G06F3/0482 ,  H04M3/22 ,  H04M3/36 ,  G06F16/248

Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining an interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the interface hierarchy defining an ordering on the nodes. The method further includes traversing the interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization. The method further includes providing the graphical user interface.

公开(公告)号：US20190158667A1

公开(公告)日：2019-05-23

申请号：US16256716

申请日：2019-01-24

Applicant: Splunk Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre

IPC: H04M3/51 ,  H04M3/36 ,  G06F16/248 ,  G06T11/20 ,  H04M3/22 ,  G06F3/0482 ,  G06F3/0484

Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining an interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the interface hierarchy defining an ordering on the nodes. The method further includes traversing the interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization. The method further includes providing the graphical user interface.

公开(公告)号：US10091358B1

公开(公告)日：2018-10-02

申请号：US15633699

申请日：2017-06-26

Applicant: Splunk, Inc.

Inventor： Troy Elliott Molander ,  Steven Shaun McIntyre

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/51 ,  G06F3/0484 ,  G06T11/20 ,  G06F3/0482 ,  H04M3/22 ,  H04M3/36

Abstract: One or more embodiments related to a method of generating a graphical user interface. The method includes obtaining a metric interface hierarchy having multiple nodes, where each node defines a visualization for the node, and the metric interface hierarchy defines an ordering on the nodes. The method further includes traversing the metric interface hierarchy starting with a selected node to obtain a subhierarchy, and creating the graphical user interface from a general interface by populating the general interface with the visualization from each node in the subhierarchy according to the ordering. The method further includes providing the graphical user interface.