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公开(公告)号：US10069972B1
公开(公告)日：2018-09-04
申请号：US15633697
申请日：2017-06-26
Applicant: Splunk, Inc.
Inventor： Troy Elliott Molander , Steven Shaun McIntyre , Ricky Gene Burnett
Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
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公开(公告)号：US11429627B2
公开(公告)日：2022-08-30
申请号：US16147375
申请日：2018-09-28
Applicant: Splunk Inc.
Inventor： Ricky Gene Burnett , Dipock Das , Steven Shaun McIntyre , Darrell Sano
IPC: G06F16/248 , G06F16/242 , G06F16/25 , G06F16/28 , G06F16/2458 , G06F16/2455
Abstract: Machine data is collected from multiple sources of an operating environment such as an information technology system, factory floor, or the like, into a data intake and query system, in one embodiment. Metrics representative of the environment are included in or derived from the data. Users may interact with an interface to depict a representation of various metrics and interdependencies and that depiction is reflected in a computer storage model. Changes to the computer storage model based on the user interaction may also result in automatic changes to control information reflected in the computer storage model that directs the processing of various monitoring functions associated with the metrics.
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公开(公告)号：US11172065B1
公开(公告)日：2021-11-09
申请号：US16904489
申请日：2020-06-17
Applicant: Splunk Inc.
Inventor： Troy Elliott Molander , Steven Shaun McIntyre , Ricky Gene Burnett
Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
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公开(公告)号：US20210342125A1
公开(公告)日：2021-11-04
申请号：US16864054
申请日：2020-04-30
Applicant: Splunk Inc.
Inventor： Ricky Gene Burnett , Joseph Gabriel Echeverria , Max Feng , Arthur Foelsche , Anush Kumar Jayaraman , Eric Prokop , Jeremiah Reichardt , Ran Xie
IPC: G06F8/34 , G06F16/2453 , G06F16/901 , G06F9/54
Abstract: Systems and methods are disclosed for implementing dual textual/graphical programming interfaces for programming streaming data processing pipelines. A user interface is provided that enables a user to author a processing pipeline as a query in a query language, and to request conversion of that query language into a graph data structure representation of the pipeline, which can be visualized in the interface. The interface further enables modification of the graph via interaction with the visualization. On request, the modified graph can be converted back into the query language, with the querying being modified to reflect the modifications to the graph. In some embodiments, the graph data structure representation and/or the query language representation of the pipeline can be converted into a third representation, such as an Abstract Syntax Tree, that is deployed to an intake system to implement the pipeline.
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公开(公告)号：US10326883B2
公开(公告)日：2019-06-18
申请号：US16051322
申请日：2018-07-31
Applicant: Splunk, Inc.
Inventor： Troy Elliot Molander , Steven Shaun McIntyre , Ricky Gene Burnett
Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
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Patent Agency Ranking
公开(公告)号：US20180375999A1
公开(公告)日：2018-12-27
申请号：US16051322
申请日：2018-07-31
Applicant: Splunk, Inc.
Inventor： Troy Elliot Molander , Steven Shaun McIntyre , Ricky Gene Burnett
Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
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公开(公告)号：US11947556B1
公开(公告)日：2024-04-02
申请号：US17891005
申请日：2022-08-18
Applicant: SPLUNK Inc.
Inventor： Ricky Gene Burnett , Dipock Das , Steven Shaun McIntyre , Darrell Sano
IPC: G06F16/248 , G06F16/242 , G06F16/2455 , G06F16/2458 , G06F16/25 , G06F16/28
CPC classification number: G06F16/248 , G06F16/243 , G06F16/24568 , G06F16/2477 , G06F16/252 , G06F16/288
Abstract: The disclosure includes methods and systems that perform operations of identifying a behavior of a metric, where the metric is associated with a node of included within a nodal graph displayed on a graphical user interface. Additionally, a root cause of the behavior is determined through automated, computerized analytics, which may include execution of a search query associated with the node, and a notification of the root cause may be provided via the graphical user interface. Additionally, the graphical user interface may be configured to receive user input that results in the generation of a nodal graph, where the user input includes placement of nodes on a display screen and edges representing a connection between two nodes, where the edges may represent a dependency between the nodes.
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公开(公告)号：US11620300B2
公开(公告)日：2023-04-04
申请号：US16147337
申请日：2018-09-28
Applicant: Splunk Inc.
Inventor： Ricky Gene Burnett , Dipock Das , Steven Shaun McIntyre , Darrell Sano
IPC: G06F16/248 , G06N20/00 , G06F16/28 , G06F16/2458
Abstract: Machine data is collected from multiple sources of an operating environment such as an information technology system, factory floor, or the like, into a data intake and query system, in one embodiment. Metrics representative of the environment are included in or derived from the data. Users may interact with an interface to depict a representation of various metrics and interdependencies and that depiction is reflected in a computer storage model. Changes to the computer storage model based on the user interaction may also result in training of a machine learning model according to the user interaction, the machine learning model configured to determine a prediction, classification or clustering of a result of a first search query by utilizing a result of at least a second search query as input to the machine learning model.
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公开(公告)号：US11614923B2
公开(公告)日：2023-03-28
申请号：US16864054
申请日：2020-04-30
Applicant: Splunk Inc.
Inventor： Ricky Gene Burnett , Joseph Gabriel Echeverria , Max Feng , Arthur Foelsche , Anush Kumar Jayaraman , Eric Prokop , Jeremiah Reichardt , Ran Xie
IPC: G06F9/44 , G06F9/455 , G06F8/34 , G06F16/2453 , G06F16/901 , G06F9/54
Abstract: Systems and methods are disclosed for implementing dual textual/graphical programming interfaces for programming streaming data processing pipelines. A user interface is provided that enables a user to author a processing pipeline as a query in a query language, and to request conversion of that query language into a graph data structure representation of the pipeline, which can be visualized in the interface. The interface further enables modification of the graph via interaction with the visualization. On request, the modified graph can be converted back into the query language, with the querying being modified to reflect the modifications to the graph.
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公开(公告)号：US10728389B1
公开(公告)日：2020-07-28
申请号：US16399499
申请日：2019-04-30
Applicant: Splunk Inc.
Inventor： Troy Elliott Molander , Steven Shaun McIntyre , Ricky Gene Burnett
Abstract: One or more embodiments related to a method that includes querying a data store for current interaction data between call center personnel and customers. The call center personnel are grouped into call center groups. The method further includes determining, for at least some call center groups, a current interaction metric specific to the call center group. The current interaction method is provided for each of the at least some call center groups.
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