公开(公告)号：US20030033181A1

公开(公告)日：2003-02-13

申请号：US10076029

申请日：2002-02-12

Applicant: United Parcel Service of America, Inc.

Inventor： Stephen Patrick Simon ,  Vincent Cucchiara ,  Jay Delaney

IPC: G06F017/60

CPC classification number: G06Q10/06314 ,  G06Q10/06311 ,  G06Q10/06315 ,  G06Q10/06375 ,  G06Q10/08

Abstract: An improved scheduling system for scheduling, in real time, two or more customer visits (e.g. pickups, deliveries, or service visits) in response to a single request. The single request preferably specifies a date and a time window for a first customer visit, and a periodic schedule according to which the customer visit should reoccur. Accordingly, the system allows a user to use a single request to schedule a series of periodically-reoccurring customer visits. In one embodiment, responsive to the request, the system firmly schedules the first customer visit, and tentatively schedules all other customer visits in the series. Shortly before each tentatively scheduled customer visit is to occur, the system determines whether to make the tentatively scheduled customer visit in view of holidays, capacity, and cost. If so, the system firmly schedules the customer visit. If not, the system notifies the user and allows the user to reschedule the visit.

Abstract translation: 一种改进的调度系统，用于响应于单个请求实时地调度两次或更多次客户访问（例如，拾取，递送或服务访问）。 单个请求优选地指定用于第一客户访问的日期和时间窗口，以及客户访问应该重新发布的周期性调度。 因此，系统允许用户使用单个请求来安排一系列周期性重复的客户访问。 在一个实施例中，响应于该请求，系统牢固地安排第一客户访问，并且暂时地调度该系列中的所有其他顾客访问。 在每次临时定期的客户访问发生之前不久，系统将根据假期，容量和成本确定是否进行暂时性的客户访问。 如果是这样，系统会牢牢地安排客户访问。 如果没有，系统通知用户，并允许用户重新安排访问。