公开(公告)号：US20160005006A1

公开(公告)日：2016-01-07

申请号：US14324357

申请日：2014-07-07

Applicant: Verizon Patent and Licensing Inc.

Inventor： Sengodan Subramanian ,  Mukesh Kumar ,  Chakradhar Chandaluri ,  Umashankar Velusamy ,  Hiren S. Panchal ,  Sumanta S. Rout

IPC: G06Q10/10 ,  G06Q10/06 ,  G06F9/50

CPC classification number: G06Q10/1097 ,  G06F9/50 ,  G06Q10/063114 ,  G06Q10/06314

Abstract: A resource controller receives data identifying a communications product and determines a task associated with providing the communications product. The processor identifies human resources and network resources for performing the task, determines availabilities of the human resources and the network resources for completing the tasks, and determines a service commitment time for the particular communications product based on the availabilities of the human resources and the network resources for completing the tasks. The resource controller may display information associated with the service commitment time. The resource controller may determine a location associated with a user, and may identify communications products associated with the location. The resource controller may identify service commitment times for the available communications products, and may select one or more of the available communications products based on the service commitment times.

Abstract translation: 资源控制器接收标识通信产品的数据，并确定与提供通信产品相关联的任务。 处理器识别用于执行任务的人力资源和网络资源，确定用于完成任务的人力资源和网络资源的可用性，并且基于人力资源和网络的可用性来确定特定通信产品的服务承诺时间 完成任务的资源。 资源控制器可以显示与服务承诺时间相关联的信息。 资源控制器可以确定与用户相关联的位置，并且可以识别与该位置相关联的通信产品。 资源控制器可以识别可用通信产品的服务承诺时间，并且可以基于服务承诺时间来选择一个或多个可用通信产品。