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公开(公告)号：US20210117852A1
公开(公告)日：2021-04-22
申请号：US16658950
申请日：2019-10-21
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vinod Khanna Saini GANESH , Travis R. McLAREN , Sailesh K. MISHRA , Rajat SHARMA , Pavini KAMALAPURAM , Pritam BEDSE , Senthil MUTHUSAMY , Rishi Kanth CHITTI , John RUSSO , Srinivasan KRISHNAMURTHY , Khagender ARREKUTI
Abstract: A device may receive, from a customer platform, customer event data identifying events occurring between customers and an entity, and may receive, from the customer platform, customer action data generated by machine learning models and identifying customer actions to be taken by the customer platform in response to the occurrence of the events. The device may receive, from the customer platform, customer results data identifying results of the customer actions taken by the customer platform, and may calculate current key performance indicators based on the customer event data, the customer action data, and the customer results data. The device may retrain one or more of the machine learning models based on the current key performance indicators to generate one or more retrained machine learning models, and may provide the one or more retrained machine learning models to the customer platform.
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公开(公告)号：US20240015075A1
公开(公告)日：2024-01-11
申请号：US17858111
申请日：2022-07-06
Applicant: VERIZON PATENT AND LICENSING INC.
Inventor： Sheikbharith LIAKATHALI , Rajat SHARMA , Senthil MUTHUSAMY
Abstract: Techniques for network usage analysis and forecasting are disclosed. In one embodiment, a computerized method is disclosed comprising obtaining network access data identifying network access of a plurality of users, obtaining user data for the plurality of users, analyzing the obtained network access data, the analyzing comprising determining a network usage pattern for each user, determining a plurality of feature sets corresponding to the plurality of users, a feature set determined for a respective user comprising network usage features and user features determined using the user data obtained for the respective user, determining a number of clusters formed using the plurality of feature sets, each cluster grouping a number of users, of the plurality of users, having similar feature sets, and communicating information about at least one cluster in response to a network analysis request.
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Patent Agency Ranking
公开(公告)号：US20200177731A1
公开(公告)日：2020-06-04
申请号：US16206643
申请日：2018-11-30
Applicant: Verizon Patent and Licensing Inc.
Inventor： Safwan ALY , Srinivasan KRISHNAMURTHY , Pritam BEDSE , Vipul JHA , Rajat SHARMA , Senthil MUTHUSAMY , Travis R. McLAREN , Richard J. WORTHINGTON , Sailesh K. MISHRA , Philip A. JENKINS , Venkateswararao Godavarti VEERA , John Benjamin LERTOLA
Abstract: A platform can receive information regarding a user interaction, wherein the user interaction is associated with one or more channels that correspond to respective interfaces or media for the user interaction; retrieve supplemental information associated with the user interaction, wherein the supplemental information relates to at least one of: a state of a managed device associated with the user interaction, or a previous user interaction; identify, based on the information regarding the user interaction or the one or more channels, one or more models to process the information regarding the user interaction and the supplemental information, wherein the one or more models are identified from a plurality of models; determine, using the one or more models, an action to be performed with regard to the user interaction; and provide information identifying the action.
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公开(公告)号：US20210303451A1
公开(公告)日：2021-09-30
申请号：US16832838
申请日：2020-03-27
Applicant: Verizon Patent and Licensing Inc.
Inventor： Adil BELIHOMJI , Abhilash PAUL , Naga DUMPALA , Shashidhar HIREMATH , Sunil Joshua Alexander KONAIYAGARRI , Ning GAO , Nikhil KOMMERA , Senthil MUTHUSAMY , Ramasubramanian Radhakkrishnan
Abstract: A device may receive parameters to test modifications to an application associated with a product and/or a service, and may process data identifying the parameters and the application, with a machine learning model, to generate test applications for testing corresponding modifications to the application. The device may define test group sizes of test groups for testing the test applications, and may receive, from user devices, requests for accessing the application. The device may assign, based on the test group sizes, sets of the user devices to the test groups for testing the test applications, and may provide the test applications concurrently to the corresponding sets of the user devices based on the test groups. The device may receive, from the corresponding sets of the user devices, feedback associated with the test applications, and may perform one or more actions based on the feedback.
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公开(公告)号：US20220245939A1
公开(公告)日：2022-08-04
申请号：US17660218
申请日：2022-04-22
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vipul JHA , Sheikbharith LIAKATHALI , Rajat SHARMA , Senthil MUTHUSAMY
Abstract: A device may receive building location information associated with a multi-unit building. The device may obtain an image that depicts the multi-unit building. The device may process, using a building analysis model, the image to identify exterior access features of the multi-unit building. The building analysis model may be trained based on a plurality of historical images of other exterior access features. The device may determine, using a scoring system and based on a configuration of exterior access features that are identified by the building analysis model, an exterior accessibility score of the unit. The device may perform, based on the exterior accessibility score, an action associated with qualifying the unit for installation of a service that involves access, from the unit, to an exterior of the multi-unit building.
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公开(公告)号：US20220019793A1
公开(公告)日：2022-01-20
申请号：US16947038
申请日：2020-07-15
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vipul JHA , Sheikbharith LIAKATHALI , Rajat SHARMA , Senthil MUTHUSAMY
Abstract: A device may receive building location information associated with a multi-unit building. The device may obtain an image that depicts the multi-unit building. The device may process, using a building analysis model, the image to identify exterior access features of the multi-unit building. The building analysis model may be trained based on a plurality of historical images of other exterior access features. The device may determine, using a scoring system and based on a configuration of exterior access features that are identified by the building analysis model, an exterior accessibility score of the unit. The device may perform, based on the exterior accessibility score, an action associated with qualifying the unit for installation of a service that involves access, from the unit, to an exterior of the multi-unit building.
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公开(公告)号：US20150161644A1
公开(公告)日：2015-06-11
申请号：US14099015
申请日：2013-12-06
Applicant: Verizon Patent and Licensing Inc.
Inventor： Vijay BAMANE , Tushar DAVE , Senthil MUTHUSAMY , Premjith PULLAMPLAVIL
IPC: G06Q30/02
CPC classification number: G06Q30/0226
Abstract: An approach for account management includes retrieving a current account option selected by a subscriber for a service account, applying a rule to determine a recommended account option for reducing a cost for the service account, wherein the rule provides criteria for selecting the recommended account option from among an upgrade and renewal option, a right-sizing option, a loyalty offer option, or a combination thereof, and generating a customer service user interface for presenting at least one of: cost comparison information for the current account option and the recommended account option, a control element for ordering the recommended account option, and information for discussing the recommended option with the subscriber.
Abstract translation: 用于帐户管理的方法包括检索订户为服务帐户选择的当前帐户选项，应用规则来确定用于降低服务账户成本的推荐账户选项，其中所述规则提供用于从 在升级和更新选项中，权利调整选项，忠诚度报价选项或其组合，以及生成客户服务用户界面，用于呈现以下中的至少一个：当前账户选项和推荐账户选项的成本比较信息 ，用于订购推荐账户选项的控制元素，以及与用户讨论推荐选项的信息。
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