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公开(公告)号：US11167925B2
公开(公告)日：2021-11-09
申请号：US16568015
申请日：2019-09-11
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam , Andrew Chalkley , Ethan Benjamin Rubinson , Jean-David Ruvini , Bindia Saraf , Qiaosong Wang
Abstract: Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.
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公开(公告)号：US20210166244A1
公开(公告)日：2021-06-03
申请号：US17150735
申请日：2021-01-15
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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公开(公告)号：US11572232B2
公开(公告)日：2023-02-07
申请号：US17498107
申请日：2021-10-11
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam , Andrew Chalkley , Ethan Benjamin Rubinson , Jean-David Ruvini , Bindia Saraf , Qiaosong Wang
Abstract: Techniques for automatically modulating a physical configuration of a reconfigurable building structure. A reconfigurable building structure may be constructed of physical elements that are movable with respect to one another to facilitate actuating the reconfigurable building structure between a plurality of different physical configurations. The physical configuration of a reconfigurable building structure may be adjusted to accommodate for physical dimensions of an item that is going to be moved into the reconfigurable building structure. For example, a spacing between two shelves may be expanded in response to an order being placed for a large item. In this way, when the item is delivered to a physical address associated with the reconfigurable building structure, various physical characteristics of the reconfigurable building structure may have already been modulated to accept the item.
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公开(公告)号：US20190188728A1
公开(公告)日：2019-06-20
申请号：US16241245
申请日：2019-01-07
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
CPC classification number: G06Q30/016 , G06F11/0709 , G06F11/0751 , G06F11/0772 , H04L41/0631 , H04L41/5074 , H04L65/1063 , H04L67/42
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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公开(公告)号：US11972438B2
公开(公告)日：2024-04-30
申请号：US17949964
申请日：2022-09-21
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
IPC: G06F11/07 , G06Q30/016 , H04L41/0631 , H04L41/5074 , H04L65/1063 , H04L67/01
CPC classification number: G06Q30/016 , G06F11/0709 , G06F11/0751 , G06F11/0772 , H04L41/0631 , H04L41/5074 , H04L65/1063 , H04L67/01
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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Patent Agency Ranking
公开(公告)号：US20230015375A1
公开(公告)日：2023-01-19
申请号：US17949964
申请日：2022-09-21
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
IPC: G06Q30/00 , G06F11/07 , H04L41/0631 , H04L67/01 , H04L65/1063 , H04L41/5074
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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公开(公告)号：US20180005246A1
公开(公告)日：2018-01-04
申请号：US15199039
申请日：2016-06-30
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
CPC classification number: G06Q30/016 , G06F11/0709 , G06F11/0751 , G06F11/0772 , H04L41/0631 , H04L41/5074 , H04L65/1063 , H04L67/42
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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公开(公告)号：US11488175B2
公开(公告)日：2022-11-01
申请号：US17150735
申请日：2021-01-15
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
IPC: G06F11/07 , G06Q30/00 , H04L41/0631 , H04L67/01 , H04L41/5074 , H04L65/1063
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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公开(公告)号：US10915908B2
公开(公告)日：2021-02-09
申请号：US16241245
申请日：2019-01-07
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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公开(公告)号：US10198732B2
公开(公告)日：2019-02-05
申请号：US15199039
申请日：2016-06-30
Applicant: eBay Inc.
Inventor： Dileep Kumar Basam
Abstract: In various example embodiments, a system and method for a proactive customer support system are provided. In some example embodiments, outgoing communications from an application server to a client device are monitored for error messages, outgoing error messages are detected, an error type for an error message is determined, an issue ticket including the error message and the error type is generated, and instructions are transmitted that cause a customer service device to display the issue ticket. In some example embodiments, the system additionally assigns a priority score and ranks open error tickets based on their respective error messages. In some example embodiments, the system provides a help message to the client device based on the error message, receives an information request from the client device, determines a reply message based on the information request, and transmits instructions to the client device to display the reply message.
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