Method and system for augmenting presentation of media content using devices in an environment

    公开(公告)号:US11533192B2

    公开(公告)日:2022-12-20

    申请号:US17239794

    申请日:2021-04-26

    Abstract: Aspects of the subject disclosure may include, for example, obtaining, from a network server device, first information regarding a first device, generating a media control package based on the first information, wherein the media control package relates to primary content to be presented, wherein the primary content is associated with a first timestamp that corresponds to a first event or context in the primary content, and wherein the media control package includes a first instruction for controlling the first device when a playback position of the primary content corresponds to the first timestamp, and causing the media control package to be provided to the network server device to enable augmentation of a presentation of the first event or context via control of the first device, in accordance with the first instruction, when the playback position of the primary content corresponds to the first timestamp. Other embodiments are disclosed.

    PROPERTY ARCHIVIST ENABLED CUSTOMER SERVICE

    公开(公告)号:US20220374910A1

    公开(公告)日:2022-11-24

    申请号:US17880458

    申请日:2022-08-03

    Abstract: Methods, systems, and apparatuses may be used to create a property archivist that can enable automated customer service, in which an electronic inventory may be automatically generated and used to assist in resolving customer service needs. In an example, an apparatus may include a processor and a memory coupled with the processor that effectuates operations. The operations may include detecting a product; based on the detection, adding the product to a property archive, wherein the property archive comprises a profile for plurality of products at a location; obtaining an indication of a problem with the product; based on the detected problem, initiating a service request for the product; automatically diagnosing the problem to determine a resolution; and based on the determined resolution, automatically purchasing a part of the product and shipping the part for the product to a location of the product.

Patent Agency Ranking