公开(公告)号：US20070064913A1

公开(公告)日：2007-03-22

申请号：US11210064

申请日：2005-08-23

Applicant: Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise Caballero-McCann

Inventor： Shmuel Shaffer ,  Balaji Sundara ,  Labhesh Patel ,  Denise Caballero-McCann

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5232 ,  H04L65/80 ,  H04M3/2236

Abstract: A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.

Abstract translation: 一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。 该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。 可用的主管包括不处于不间断状态的主管。 该方法包括将呼叫转移到所选择的可用主管。

公开(公告)号：US20070005763A1

公开(公告)日：2007-01-04

申请号：US11173607

申请日：2005-07-01

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Denise Caballero-McCann

IPC: G06F15/173

CPC classification number: H04L51/04 ,  H04L51/26

Abstract: A method for using load information in an instant messaging system includes determining current communication session load information of the user. The method includes blocking from transmission to the user instant message communications based on the current communication session load information of the user.

Abstract translation: 一种在即时消息收发系统中使用负载信息的方法包括确定用户的当前通信会话负载信息。 该方法包括基于用户的当前通信会话负载信息阻止传输到用户即时消息通信。

公开(公告)号：US20060239442A1

公开(公告)日：2006-10-26

申请号：US11114431

申请日：2005-04-26

Applicant: Shmuel Shaffer ,  Mohammed Darwish ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Mohammed Darwish ,  Labhesh Patel

IPC: H04M3/00

CPC classification number: H04M3/5232 ,  G06Q10/06311

Abstract: A method for distributing calls includes receiving a plurality of calls each for connection with one of a plurality of agents and storing each of the plurality of calls in a queue. The method includes monitoring the time that each of the plurality of calls has spent in the queue and determining that a first agent is available to receive a call. The method also includes determining, for a first call that has spent the most time in the queue, a first amount of time that the first call has spent in the queue and determining whether the first amount of time has exceeded a service level time. The method includes, if the first amount of time has not exceeded the service level time, distributing the first call to the first agent.

公开(公告)号：US20060208888A1

公开(公告)日：2006-09-21

申请号：US11073245

申请日：2005-03-04

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G08B13/14 ,  G08B25/00 ,  G08B1/08 ,  G08B23/00

CPC classification number: G08B21/02 ,  G07C9/00111 ,  G08B3/1083 ,  G08B7/06 ,  G08B13/2462 ,  G08B25/016 ,  G08B25/14

Abstract: The present invention includes methods and devices for providing. According to some implementations, radio frequency identification (“RFID”) tags are positioned at various locations throughout a building. Building locations can be determined from the RFID tags. Emergency service providers may be equipped with a portable device that includes at least one RFID reader for reading the RFID tags. Some implementations involve transmitting the RFID tag data to a control center from which the emergency services are coordinated. The emergency service workers' current and prior locations can be determined by the portable devices and/or at the control center. In preferred implementations, emergency service provider location information can be provided to control center personnel and to emergency service providers in real time.

Abstract translation: 本发明包括用于提供的方法和装置。 根据一些实施方案，射频识别（“RFID”）标签位于整个建筑物的各个位置。 建筑物位置可以从RFID标签确定。 紧急服务提供商可以配备有至少一个用于读取RFID标签的RFID读取器的便携式设备。 一些实现涉及将RFID标签数据发送到控制中心，紧急服务从该中心起协调。 紧急服务人员的当前和之前的位置可由便携式设备和/或控制中心确定。 在优选实施方式中，可以实时地向紧急服务提供商提供紧急服务提供者位置信息给控制中心人员和紧急服务提供商

公开(公告)号：US20060208063A1

公开(公告)日：2006-09-21

申请号：US11082604

申请日：2005-03-16

Applicant: Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

Inventor： Labhesh Patel ,  Shmuel Shaffer ,  Gebran Chahrouri ,  Shantanu Sarkar ,  Bruce Moon ,  Joseph Khouri

IPC: G06K5/00

CPC classification number: G06F21/35

Abstract: Methods and devices are provided for automating a login process and user/device associations. A user's preferred device settings and/or functions may be provisioned automatically. Some implementations provide an automated log out or “sleep” when a user leaves one or more of the devices. Users may be automatically identified and associated. The “presence” of members of a user group may be determined as required for one or more actions to be taken. Some user groups control devices according to which members of a group may have access to certain functions, information, etc., and which may not.

Abstract translation: 提供了用于自动化登录过程和用户​​/设备关联的方法和设备。 可以自动地设置用户的首选设备设置和/或功能。 当用户离开一个或多个设备时，一些实现提供自动注销或“睡眠”。 用户可能会自动识别并关联。 可以根据需要采取的一个或多个动作来确定用户组的成员的“存在”。 一些用户组根据组的哪些成员可以访问某些功能，信息等来控制设备，哪些可能不可以。

公开(公告)号：US20060176874A1

公开(公告)日：2006-08-10

申请号：US11054792

申请日：2005-02-09

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04M3/42 ,  H04L12/66

CPC classification number: H04M3/42263 ,  H04M3/465 ,  H04M2203/1091 ,  H04M2207/206

Abstract: A method for effecting handoff of a communication session between a cellular telephone and a desktop telephone includes anchoring a communication session involving a remote device and a cellular telephone in an enterprise network such that signaling for the communication session passes through an element of the enterprise network; receiving an indication to handoff the communication session from the cellular telephone to a desktop telephone coupled to the enterprise network; placing the remote device in a holding state in response to the indication; and coupling the desktop telephone to the remote device to resume the communication session.

Abstract translation: 实现蜂窝电话和桌面电话之间的通信会话的切换的方法包括将涉及远程设备和蜂窝电话的通信会话锚定在企业网络中，使得通信会话的信令通过企业网络的元件; 接收从所述蜂窝电话切换所述通信会话到耦合到所述企业网络的台式电话的指示; 响应于所述指示将所述远程设备置于保持状态; 并将桌面电话连接到远程设备以恢复通信会话。

公开(公告)号：US20060174165A1

公开(公告)日：2006-08-03

申请号：US11050036

申请日：2005-02-03

Applicant: Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Joseph Khouri ,  Gebran Chahrouri ,  Labhesh Patel

IPC: G06F11/00

CPC classification number: G06F11/3476 ,  G06F11/3466 ,  G06F11/3636

Abstract: A method and system for tracing and logging for a software module is provided. The method includes the steps of detecting at least one error and analyzing at least one error message corresponding to each detected error. The method further includes the step of monitoring the resources of a computer system. Further, the method includes the step of adjusting (e.g., automatically adjusting) a tracing and logging level, based on the analysis of the error messages and the availability of resources.

Abstract translation: 提供了一种用于跟踪和记录软件模块的方法和系统。 该方法包括以下步骤：检测至少一个错误并分析与每个检测到的错误相对应的至少一个错误消息。 该方法还包括监视计算机系统的资源的步骤。 此外，该方法包括基于错误消息的分析和资源的可用性来调整（例如，自动调整）跟踪和记录级别的步骤。

公开(公告)号：US20060126816A1

公开(公告)日：2006-06-15

申请号：US11010707

申请日：2004-12-13

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri ,  Gebran Chahrouri

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Joseph Khouri ,  Gebran Chahrouri

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04M3/42391 ,  H04M2203/6018 ,  H04M2207/20

Abstract: A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.

Abstract translation: 用于与自动呼叫分配器系统代理进行通信的方法包括通过通信链路与与自动呼叫分配器（ACD）系统相关联的多个代理的第一代理进行通信。 多个代理能够接收由ACD系统分配的用户呼叫。 用户呼叫包括服务请求。 该方法包括通过通信链路从第一代理接收可听状态命令，并响应于可听状态命令改变第一代理相对于ACD系统的状态。

公开(公告)号：US20050238157A1

公开(公告)日：2005-10-27

申请号：US10828998

申请日：2004-04-21

Applicant: Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar ,  Cary FitzGerald

Inventor： Shmuel Shaffer ,  Labhesh Patel ,  Shantanu Sarkar ,  Cary FitzGerald

IPC: H04M3/42 ,  H04M3/46 ,  H04M7/00

CPC classification number: H04L65/1046 ,  H04L65/1006 ,  H04M3/42102 ,  H04M3/42212 ,  H04M3/42365 ,  H04M3/465 ,  H04M2203/2044

Abstract: In one embodiment, a method for enhanced call pickup includes accessing data indicating a current status of each of one or more users in a call pickup group (CPG) with respect to an incoming phone call to a phone number corresponding to the CPG and communicating the data to one or more endpoints of one or more users in the CPG for display to one or more users in the CPG. A display of the data to a first user in the CPG facilitates the first user determining a current status of each of one or more second users in the CPG to facilitate a decision by the first user regarding whether to pick up the incoming phone call.

Abstract translation: 在一个实施例中，一种用于增强呼叫接收的方法包括访问指示呼叫代答组（CPG）中的一个或多个用户中的每个的当前状态的数据，该呼叫代表组（CPG）相对于对应于CPG的电话号码的来话电话呼叫， 数据到CPG中一个或多个用户的一个或多个端点，以便显示给CPG中的一个或多个用户。 在CPG中向第一用户显示数据有助于第一用户确定CPG中的一个或多个第二用户的每个的当前状态，以便于第一用户对是否接听来电的决定。

公开(公告)号：US20050235158A1

公开(公告)日：2005-10-20

申请号：US10824180

申请日：2004-04-14

Applicant: Shmuel Shaffer ,  Labhesh Patel

Inventor： Shmuel Shaffer ,  Labhesh Patel

IPC: H04K1/00 ,  H04M3/42

CPC classification number: H04M3/42272 ,  H04M3/4234 ,  H04M3/5183

Abstract: In one embodiment, a method for enhanced extension mobility includes accessing user input indicating either a desire of a user to logon at an endpoint in a private mode according to which the endpoint supports only an extension of the user or a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users. The method includes configuring the endpoint to support only an extension of the user if the user input indicates a desire of the user to logon at the endpoint in a private mode according to which the endpoint supports only an extension of the user. The method includes configuring the endpoint to concurrently support an extension of the user and one or more other extensions of one or more other users if the user input indicates a desire of the user to logon at the endpoint in a shared mode according to which the endpoint concurrently supports an extension of the user and one or more other extensions of one or more other users.

Abstract translation: 在一个实施例中，用于增强扩展移动性的方法包括访问用户输入，其指示用户以私有模式在端点登录的愿望，根据该方式，该端点仅支持用户的扩展或用户登录的愿望 在共享模式的端点处，端点同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。 该方法包括将端点配置为只支持用户的扩展，如果用户输入指示用户以专用模式登录端点的期望，根据该端点，该端点仅支持该用户的扩展。 该方法包括：如果用户输入指示用户以共享模式在端点登录的愿望，则将端点配置为同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展， 同时支持用户的扩展和一个或多个其他用户的一个或多个其他扩展。