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    Enhanced end user automatic call distributor control
    121.
    发明授权
    Enhanced end user automatic call distributor control 有权
    增强终端用户自动呼叫分配器控制

    公开(公告)号：US06798877B2

    公开(公告)日：2004-09-28

    申请号：US09886795

    申请日：2001-06-21

    Applicant: John Andrew Johnson ,  Eric Edward Kampmeier ,  Steven Robert Krause ,  David B. Smith ,  Matthew Richard Smith

    Inventor： John Andrew Johnson ,  Eric Edward Kampmeier ,  Steven Robert Krause ,  David B. Smith ,  Matthew Richard Smith

    IPC: H04M3523

    CPC classification number: H04M3/5191 ,  H04M3/523 ,  H04M2203/2011

    Abstract: A method and apparatus for controlling administration of Automatic Call Distributor (ACD) queues of an ACD or network of ACDs by a caller, and of communicating data to an ACD Agent. The caller receives information concerning the status of queues in one or a plurality of ACDs. If the caller wishes to communicate with a particular Agent, wait time for that Agent is provided to the caller. The caller can select a particular Agent, and will be connected when that Agent becomes available subject to other restrictions of the ACD queue. The caller can prepare information for transmission to an answering Agent while the caller waits. Advantageously, the caller can control which Agent or which sub-group of Agents should respond to his/her call, taking into account the different waiting times associated with a particular Agent or the first available Agent when the caller reaches the top of the queue.

    Abstract translation: 一种用于由呼叫者控制ACD或ACD网络的自动呼叫分配器（ACD）队列的管理以及向ACD代理传送数据的方法和装置。 呼叫者接收有关一个或多个ACD中队列状态的信息。 如果主叫方希望与特定的代理进行通信，那么该代理的等待时间将提供给呼叫者。 呼叫者可以选择特定的代理，并且当该代理可用时可以连接到受ACD队列的其他限制。 呼叫者可以准备在呼叫者等待时传送给应答代理的信息。 有利地，当呼叫者到达队列的顶部时，呼叫者可以考虑到与特定的代理或第一可用代理相关联的不同的等待时间，呼叫者可以控制哪个代理或哪个代理组应该响应他/她的呼叫。

    System for secure execution of credit based point of sale purchases
    122.
    发明授权
    System for secure execution of credit based point of sale purchases 失效
    用于安全执行基于信用的销售点购买系统

    公开(公告)号：US06615194B1

    公开(公告)日：2003-09-02

    申请号：US09092224

    申请日：1998-06-05

    Applicant: Douglas Anthony Deutsch ,  David B. Smith

    Inventor： Douglas Anthony Deutsch ,  David B. Smith

    IPC: G06K500

    CPC classification number: G07F7/1008 ,  G06Q20/02 ,  G06Q20/04 ,  G06Q20/20 ,  G06Q20/305 ,  G06Q20/341 ,  G06Q20/382 ,  G06Q20/401 ,  G06Q20/4014 ,  G06Q20/40145 ,  G06Q30/06 ,  G06Q30/0609 ,  G07G1/0036

    Abstract: The present system for the secure execution of credit based point of sale purchases uses a credit card that is devoid of any human readable customer account information on the face of the credit card and that encodes all the relevant account information on read only media built into the credit card. This encoded information can be encrypted or protected is some manner to prevent its retrieval by an unauthorized user. In addition, the present system makes use of a point of sale terminal to execute the transaction. In the transaction, the point of sale terminal scans the credit card to obtain the account information encoded therein and the user then inputs a personal identification number PIN to proceed to the next step of the charge process. The PIN number can be used as the cryptokey if the account information is encrypted on the card, or may simply represent a first level of user authentication. In either case, the account information and user authentication information is transmitted to a remotely located credit authorizing agency via telephone lines. Neither the credit card account number nor the type of card (VISA, MASTERCARD), nor the PIN number is displayed to the clerk on the point of sale terminal. If the credit card number and PIN number transmitted to the remotely located credit authorizing agency match the customer data stored at the remotely located credit authorizing agency, the point of sale terminal displays a copy of the user's signature (or photograph) for comparison by the clerk with the user's written authorization of the purchase (and/or physical appearance).

    Abstract translation: 用于安全执行基于信用的销售点购买的本系统使用在信用卡的面部上没有任何人类可读的客户帐户信息的信用卡，并将所有相关帐户信息编码在内置于 信用卡。 该编码信息可以被加密或受到某种保护，以防止未经授权的用户检索。 此外，本系统利用销售点终端来执行交易。 在交易中，销售点终端扫描信用卡以获取其中编码的帐户信息，然后用户输入个人识别号码PIN以进行收费处理的下一步骤。 如果帐号信息在卡上加密，则PIN码可以用作密钥，或者可以简单地表示第一级的用户认证。 在这两种情况下，账户信息和用户认证信息通过电话线路发送到远程信用授权机构。 信用卡账号和卡类型（VISA，MASTERCARD）以及PIN号码都不会显示给销售点终端的店员。 如果发送到远程信用授权机构的信用卡号码和PIN码与存储在远程信用授权机构的客户数据相匹配，则销售点终端显示用户签名（或照片）的副本，以供文员比较 用户的书面授权（和/或物理外观）。

    System for direct suppressed ringing access of subscriber lines
    123.
    发明授权
    System for direct suppressed ringing access of subscriber lines 失效
    用户线直接抑制振铃接入系统

    公开(公告)号：US06275571B1

    公开(公告)日：2001-08-14

    申请号：US09092122

    申请日：1998-06-05

    Applicant: Stuart M. Garland ,  Pulin M. Kinkhabwala ,  David B. Smith

    Inventor： Stuart M. Garland ,  Pulin M. Kinkhabwala ,  David B. Smith

    IPC: H04M1100

    CPC classification number: H04M3/30 ,  H04M3/382 ,  H04M3/42059 ,  H04M11/002 ,  H04M2242/22

    Abstract: The system for direct suppressed ringing access of a subscriber line enables the service provider to access subscriber lines from any location, as long as the incoming call is identified and authenticated as a suppressed ringing access call. The central office switch can maintain a list of predefined line numbers that are used by an authorized service provider to perform the suppressed ringing access function. Thus, a call origination on one of these lines is automatically validated as a suppressed ringing connection call. Alternatively, the suppressed ringing connection is requested by the inclusion of a predefined code in the dial string and the central office switch automatically authenticates the identity of the service provider. Manual authorization on a per call basis is available, where the service provider dials the number of a predefined access line, which connects the service provider to a suppressed ringing access apparatus that authenticates the identity of the service provider and their authority to initiate a suppressed ringing access connection to the selected subscriber line. Once the service provider authentication is accomplished, the suppressed ringing access apparatus then forwards the incoming call to the identified subscriber line via a suppressed ringing connection.

    Abstract translation: 只要入局呼叫被识别并被认证为禁止的呼叫接入呼叫，用于用户线路的直接抑制振铃接入的系统使得服务提供商能够从任何位置接入用户线路。 中心局交换机可以维护被授权服务提供商用来执行抑制振铃访问功能的预定义行号列表。 因此，这些线路之一上的呼叫始发被自动验证为抑制振铃连接呼叫。 或者，通过在拨号串中包含预定义的代码来请求抑制的振铃连接，并且中心局交换机自动认证服务提供商的身份。 以每个呼叫为基础的手动授权是可用的，其中服务提供商拨打预定义的接入线路的号码，该预定义接入线路将服务提供商连接到认证服务提供商的身份的抑制振铃接入设备及其启动抑制振铃的权限 访问所选用户线路的连接。 一旦完成了服务提供商认证，则被抑制的振铃接入设备然后经由抑制振铃连接将该呼入转发给所识别的用户线。

    Dynamic assignment of subrate voice channels in telecommunication networks
    127.
    发明授权
    Dynamic assignment of subrate voice channels in telecommunication networks 失效
    电信网络中子速率语音信道的动态分配

    公开(公告)号：US6052391A

    公开(公告)日：2000-04-18

    申请号：US32056

    申请日：1998-02-27

    Applicant: Douglas Anthony Deutsch ,  David B. Smith

    Inventor： Douglas Anthony Deutsch ,  David B. Smith

    IPC: H04Q11/04 ,  H04J3/22 ,  H04L12/50 ,  H04Q11/00

    CPC classification number: H04Q11/04 ,  H04Q2213/1302 ,  H04Q2213/13034 ,  H04Q2213/1304 ,  H04Q2213/13166 ,  H04Q2213/13352 ,  H04Q2213/13367 ,  H04Q2213/13393

    Abstract: Apparatus for switching full-rate (e.g., 64 kilobit per second) signals and composite signals comprising a plurality of sub-rate signals (e.g., 32 kilobit per second sub-rate signal). The apparatus includes a unit for compressing selected ones of a plurality of full rate signals into a smaller plurality of full rate single and composite signals, and apparatus for expanding composite signals into full rate signals. Advantageously, during periods of heavy load, the switching network fabric of a switching system can carry more calls, and more traffic can be carried between switches equipped for sub-rate switching.

    Abstract translation: 用于切换全速率（例如，每秒64千比特）信号和包括多个子速率信号（例如，每秒32千比特子速率信号）的复合信号的装置。 该装置包括用于将多个全速率信号中选定的一个全速率信号压缩为更小的多个全速单个和复合信号的单元，以及用于将复合信号扩展为全速率信号的装置。 有利地，在重负载期间，交换系统的交换网络结构可以承载更多的呼叫，并且可以在配备子速率交换的交换机之间携带更多的业务。

    Inhibiting completion of defrauding calls
    128.
    发明授权
    Inhibiting completion of defrauding calls 失效
    阻止完成诈骗电话

    公开(公告)号：US5960071A

    公开(公告)日：1999-09-28

    申请号：US824133

    申请日：1997-03-27

    Applicant: David B. Smith

    Inventor： David B. Smith

    IPC: H04M3/36 ,  H04M3/42 ,  H04M15/00 ,  H04M15/28

    CPC classification number: H04M15/68 ,  H04M15/28 ,  H04M2215/0196

    Abstract: An arrangement for inhibiting the completion on defrauding calls. Calls to certain area codes are sometimes not subject to the kinds of regulations characteristic of U.S. based area codes. The result is that callers are charged an exorbitant fee (frequently several dollars per minute) without realizing that they are incurring such charges. In accordance with applicant's invention, a data base maintains a record of suspected telephone numbers and calls to the suspected area codes are checked to see if the call is to one of the suspected numbers. If so, the caller is warned and can disconnect before the call is completed. Advantageously, possibly for the payment of the fee, callers are saved from making calls with exorbitant charges.

    Abstract translation: 防止殴打电话完成的安排。 某些地区代码的通话有时不受美国地区代码的特殊规定的约束。 结果是，呼叫者被收取高昂的费用（通常每分钟几美元），而不意识到他们正在承担这些费用。 根据申请人的发明，数据库维护可疑电话号码的记录，并且对可疑区域的呼叫进行检查，以查看呼叫是否是可疑号码中的一个。 如果是这样，呼叫者被警告，并且可以在呼叫完成之前断开连接。 有利地，可能为了支付费用，呼叫者被免去拨打高昂费用的电话。

    Dialing plan for special access applications such as telemetry systems
    130.
    发明授权
    Dialing plan for special access applications such as telemetry systems 失效
    特殊接入应用如遥测系统的拨号计划

    公开(公告)号：US5841845A

    公开(公告)日：1998-11-24

    申请号：US768823

    申请日：1996-12-18

    Applicant: Stuart Mandel Garland ,  David B. Smith

    Inventor： Stuart Mandel Garland ,  David B. Smith

    IPC: H04M3/42 ,  H04M11/00 ,  H04Q3/42

    CPC classification number: H04M11/002 ,  G01D4/002 ,  H04L61/605 ,  H04L65/1059

    Abstract: A utility meter or other fixed device is assigned a permanent dialed number that is unrelated to the telephone number of the customer premise where the device is located. Instead, the dialed number is permanently assigned to a line termination location in the switch such that when the dialed number is dialed a connection is made to the line terminated at that physical location in the network switching system irrespective of the customer's telephone number. As a result, the number dialed by the calling party is unrelated to the customer's telephone number such that changes in a customer's telephone number do not affect the telemetry system. Moreover, the telemetry number could be selected from a specified range of numbers or could include a predetermined command digit such as *8 prior to the number string. As a result, the switching system is able to identify that the request is for a special service such as telemetry connection by the dialed telemetry number rather than by the trunk on which the call is received. Thus, the availability of the service will not depend on access to specialized trunks.

    Abstract translation: 公用事业仪表或其他固定设备被分配与设备所在的客户驻地的电话号码无关的永久拨打号码。 相反，拨号号码被永久分配给交换机中的线路终端位置，使得当拨打拨号码时，连接到终端于网络交换系统中该物理位置处的线路，而与客户的电话号码无关。 因此，主叫方拨打的号码与客户的电话号码无关，客户电话号码的变更不影响遥测系统。 此外，可以从指定的数字范围中选择遥测数，或者可以在数字串之前包括诸如* 8的预定命令数字。 因此，交换系统能够识别该请求是用于特定服务，例如通过拨号遥测号码进行遥测连接，而不是通过接收呼叫的中继线。 因此，服务的可用性不取决于访问专用中继线。

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