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    Methods and systems for creating a dynamic call log and contact records
    8.
    发明授权
    Methods and systems for creating a dynamic call log and contact records 有权
    用于创建动态呼叫记录和联系记录的方法和系统

    公开(公告)号：US09203955B1

    公开(公告)日：2015-12-01

    申请号：US14502862

    申请日：2014-09-30

    Applicant: CALLWAVE COMMUNICATIONS, LLC

    Inventor： Leland W. Kirchhoff ,  David S. Trandal

    IPC: H04M1/56 ,  H04M3/42

    CPC classification number: H04M1/274508 ,  H04M1/274516 ,  H04M1/274533 ,  H04M1/575 ,  H04M3/42042 ,  H04M3/42059 ,  H04M3/42161 ,  H04M3/42195 ,  H04M3/54 ,  H04M2203/551 ,  H04M2250/60 ,  H04Q3/0016 ,  H04Q2213/13091 ,  H04Q2213/13152 ,  H04Q2213/13175

    Abstract: The present invention is related to telecommunications, and in particular, to methods and systems for processing call signaling data. In an embodiment, a call processing system receives a first message from a switch while the switch is processing a call for a calling party, wherein the first message is initiated at least partly in response to a firing of a call event trigger configured within a switch. The first message includes call signaling information, including the calling party's phone number. The calling party's phone number is stored in the call processing system. A communication channel is established over a network between the call processing system and a computer associated with the called party. A message is transmitted to the networked computer, the message including the calling party's phone number, wherein the calling party's phone number is intended to be displayed on the networked computer associated with the called party.

    Abstract translation: 本发明涉及电信，特别涉及用于处理呼叫信令数据的方法和系统。 在一个实施例中，呼叫处理系统在交换机正在处理对呼叫方的呼叫时从交换机接收第一消息，其中第一消息至少部分地响应于在交换机内配置的呼叫事件触发器的触发来发起 。 第一消息包括呼叫信令信息，包括呼叫方的电话号码。 主叫方的电话号码存储在呼叫处理系统中。 在呼叫处理系统和与被叫方相关联的计算机之间的网络上建立通信信道。 向联网的计算机发送消息，该消息包括呼叫方的电话号码，其中主叫方的电话号码旨在显示在与被叫方相关联的联网计算机上。

    Method, Communication System and Communication Terminal for the Transmission of Data
    9.
    发明申请
    Method, Communication System and Communication Terminal for the Transmission of Data 有权
    方法，通信系统和数据传输通信终端

    公开(公告)号：US20150319311A1

    公开(公告)日：2015-11-05

    申请号：US14796212

    申请日：2015-07-10

    Applicant: Unify GmbH Co. KG

    Inventor： Stephan Schaade

    IPC: H04M7/12 ,  H04M3/42 ,  H04M7/00 ,  H04L29/06

    CPC classification number: H04M7/128 ,  H04L51/00 ,  H04L51/04 ,  H04L65/1069 ,  H04M1/57 ,  H04M3/42195 ,  H04M3/48 ,  H04M7/0015 ,  H04M7/0054 ,  H04M2203/551 ,  H04Q3/72 ,  H04Q2213/13091 ,  H04Q2213/13097 ,  H04Q2213/13103 ,  H04Q2213/13152 ,  H04Q2213/13173 ,  H04Q2213/13375

    Abstract: Disclosed is a method, a communication system, and a communication device for transmitting data to a first subscriber, within the framework of a connection signaling from a first primary service communication device of the first subscriber to a second primary service communication device, a primary address information message associated with the first primary service communication device and a secondary address information message associated with a first secondary service communication device of the first subscriber is transmitted to the second primary service communication device. The transmitted address information messages are identified and stored via the primary service communication device. For the transmission of data to be transmitted to the first subscriber, the stored secondary address information message is transferred from the second primary service communication device to a second secondary service communication device, and is transmitted based on the transferred secondary address information message during transmission to the first secondary service communication device.

    Abstract translation: 公开了一种在从第一用户的第一主服务通信设备到第二主服务通信设备的连接信令的框架内向第一用户发送数据的方法，通信系统和通信设备，主地址 与第一主服务通信设备相关联的信息消息和与第一订户的第一辅助服务通信设备相关联的辅助地址信息消息被发送到第二主服务通信设备。 发送的地址信息消息通过主服务通信设备被识别和存储。 为了发送要发送给第一用户的数据，所存储的辅助地址信息消息从第二主要业务通信设备传送到第二辅助业务通信设备，并且在传输期间基于传送的辅助地址信息消息来传输 第一个二级服务通信设备。

    Correlating information between internet and call center environments
    10.
    发明授权
    Correlating information between internet and call center environments 有权
    互联网和呼叫中心环境之间的相关信息

    公开(公告)号：US09112952B2

    公开(公告)日：2015-08-18

    申请号：US13205121

    申请日：2011-08-08

    Applicant: Sanford Samuel Brown ,  Oleh George Danyluk ,  Ronald V. Grippo

    Inventor： Sanford Samuel Brown ,  Oleh George Danyluk ,  Ronald V. Grippo

    IPC: H04M7/00 ,  G06Q30/02 ,  H04L29/06 ,  H04M3/51 ,  H04L29/08 ,  H04M3/42 ,  H04M3/523 ,  H04M7/12

    CPC classification number: H04M7/003 ,  G06Q30/02 ,  H04L29/06 ,  H04L67/22 ,  H04L67/26 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/5191 ,  H04M3/5231 ,  H04M7/12 ,  H04M2207/20 ,  H04Q2213/13072 ,  H04Q2213/13091 ,  H04Q2213/13093 ,  H04Q2213/13152 ,  H04Q2213/13175 ,  H04Q2213/13389

    Abstract: Coordination of information at the network-based level between call centers connectable over a telecommunications network, such as a telephone network, and a packet network, creates improved integration of and bonding between a customer's interaction with a Web site and with a call center. Information about the customer and the customer's Web interaction are delivered to the call center agent along with the call, leading to increased productivity and efficiency in call handling and improved call routing. Calls may be routed to existing call centers based upon information from the Web experience, and information from the user's Web interaction is shared with the call center. Web interaction information is passed to existing call centers using known call center external control methods, such as DNIS signaling. Information about the Web experience may also be “whispered” to the call center agent, and an agent may “push” Web pages for review by the customer.

    Abstract translation: 通过诸如电话网络和分组网络之类的电信网络可连接的呼叫中心之间的基于网络的级别的信息协调，可以改善客户与网站与呼叫中心的交互的集成和绑定。 有关客户和客户Web互动的信息随呼叫一起传递给呼叫中心代理，从而提高呼叫处理的效率和效率，改善呼叫路由。 可以根据来自Web体验的信息将呼叫路由到现有呼叫中心，并且来自用户的Web交互的信息与呼叫中心共享。 使用已知的呼叫中心外部控制方法（如DNIS信令）将Web交互信息传递到现有呼叫中心。 有关Web体验的信息也可能对呼叫中心代理“低声”，代理可以“推送”网页以供客户审查。

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