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121.发明申请公开(公告)号：US20090271205A1
公开(公告)日：2009-10-29
申请号：US12108915
申请日：2008-04-24
IPC分类号： G06Q10/00
CPC分类号： G06Q30/00 , G06Q30/0281
摘要： The present invention is directed to presenting customer service representatives to a virtual universe client. A method for presenting a customer service representative (CSR) to a virtual universe client includes obtaining a preference(s) of the virtual universe client, and then presenting a virtual universe customer service representative (CSR) to the virtual universe client, based on the preference that was obtained. The invention allows virtual universe clients (“clients”), or customers, to experience consistent interaction quality with virtual universe CSR's, based on the client's stated preferences and/or interaction history in immersive support centers. This provides for consistency in the CSR experience for the client in that a virtual universe CSR may be staffed by varying human presences “behind” the avatar.
摘要翻译： 本发明旨在将客户服务代表呈现给虚拟宇宙客户端。 用于向虚拟宇宙客户端呈现客户服务代表（CSR）的方法包括获得虚拟宇宙客户端的偏好，然后基于虚拟世界客户端将虚拟宇宙客户服务代表（CSR）呈现给虚拟宇宙客户端 获得的偏好 本发明允许虚拟世界客户端（“客户”）或客户根据客户在沉浸式支持中心中所述的偏好和/或交互历史来体验与虚拟世界CSR的一致的交互质量。 这为客户的CSR体验提供了一致性，因为虚拟世界中的企业社会责任可能会通过变化人体存在“化身”化身。
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122.发明授权公开(公告)号：US07559033B2
公开(公告)日：2009-07-07
申请号：US11186533
申请日：2005-07-21
IPC分类号： G06F3/048
CPC分类号： G06F17/24 , G06F9/543 , G06T7/0004
摘要： In a graphical user interface or other similar processing environment, functionality is provided that enables the selecting of multiple portions of non-contiguous content, and enables such functionality within the same application and also across different applications. Further, a “direct save” function is enabled that allows the user to directly save the multiple portions of selected content to a file. In addition, selected content portions can be categorized, and a mechanism is provided to allow the user to conveniently make use of these various categories for effective content viewing.
摘要翻译： 在图形用户界面或其他类似的处理环境中，提供了能够选择非连续内容的多个部分的功能，并且在同一应用程序内以及跨不同的应用程序中启用这样的功能。 此外，启用“直接保存”功能，允许用户将所选内容的多个部分直接保存到文件中。 此外，可以分类选择的内容部分，并且提供机制以允许用户方便地利用这些各种类别来进行有效的内容观看。
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公开(公告)号：US07415119B2
公开(公告)日：2008-08-19
申请号：US10925262
申请日：2004-08-24
CPC分类号： G05B15/02
摘要： A control system and associated method resolving audio conflicts. The control system comprises a computing device, a memory device comprising a database, and a plurality of audio sources. The memory device is coupled to the computing device. The database comprises input data. The computing device is adapted to control an audio level for each of said audio sources in response to said input data to resolve audio conflicts between the audio sources.
摘要翻译： 解决音频冲突的控制系统和相关方法。 控制系统包括计算设备，包括数据库的存储设备和多个音频源。 存储器件耦合到计算设备。 数据库包括输入数据。 计算设备适于响应于所述输入数据来控制每个所述音频源的音频电平以解决音频源之间的音频冲突。
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124.发明授权Method and system for dynamic detection of affinity between virtual entities 有权用于动态检测虚拟实体之间的亲和度的方法和系统公开(公告)号：US09117193B2
公开(公告)日：2015-08-25
申请号：US12554097
申请日：2009-09-04
申请人： Alfred J. Brignull , Michele P. Brignull , Rick A. Hamilton, II , Pamela A. Nesbitt , Anne R. Sand , James W. Seaman
发明人： Alfred J. Brignull , Michele P. Brignull , Rick A. Hamilton, II , Pamela A. Nesbitt , Anne R. Sand , James W. Seaman
摘要： A method and system are disclosed for detecting affinity between entities in a virtual universe (VU) using real time access to descriptions prepared from information about objective entities available in VU databases as well as descriptive information made available by the objective entities. Objective entities may be aggregations of virtual entities. Activators for affinity determinations are provided. The information on an objective entity is compared with descriptive information on a VU subject to determine affinity, and corresponding action of the VU subject. In this manner also the comparative affinities of different objective entities may determine actions of the VU subject.
摘要翻译： 公开了一种用于检测虚拟宇宙（VU）中的实体之间的亲和度的方法和系统，其使用从关于VU数据库中可用的客观实体的信息准备的描述以及由客观实体提供的描述性信息进行实时访问。 客观实体可以是虚拟实体的聚合。 提供用于亲和力测定的激活剂。 将客观实体的信息与VU主题上的描述性信息进行比较，以确定亲和度以及VU对象的相应动作。 以这种方式，不同客观实体的比较亲和力也可以确定VU主题的动作。
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公开(公告)号：US09008433B2
公开(公告)日：2015-04-14
申请号：US13368775
申请日：2012-02-08
CPC分类号： G06F17/30277 , G06F17/30268
摘要： Techniques are disclosed for ordering images. The technique includes receiving a request, the request including keywords and parameters specifying desired image characteristics. Further, the technique includes identifying a set of images responsive to the request based on a match of the keywords to tags associated with objects depicted in the set of images. Finally, the technique includes determining an ordering of the identified set of images by comparing the received parameters with metadata fields associated with respective tags of the objects and returning an indication of the set of images and the determined ordering of the images.
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公开(公告)号：US08990311B2
公开(公告)日：2015-03-24
申请号：US10900795
申请日：2004-07-27
CPC分类号： H04L12/581 , H04L51/04 , H04L67/24
摘要： Connection state information for Instant Message (IM) users is collected and stored by an IM client. Connection state information for everyone in a sender's buddy list is replicated and stored by the sender's IM client. The IM clients are updated as updates are made on the IM server. This enables simplified direct connection between IM clients when the IM server is down. Client-to-client IM searches are performable, wherein a search is transparently initiated against entries in the user's buddy list, i.e., the user's client directly contacts each available buddy in the user's buddy list using the stored connection state information of the buddy(ies), and it then queries the connection state information of all of the entries in their buddy list(s). For times when a user is not actively on-line, a listener service can be enabled at boot time for the user's PC or laptop computer.
摘要翻译： 即时消息（IM）用户的连接状态信息由IM客户端收集和存储。 发件人好友列表中的所有人的连接状态信息由发件人的IM客户端复制和存储。 当IM服务器上进行更新时，IM客户端将被更新。 这可以在IM服务器关闭时简化IM客户端之间的直接连接。 客户端到客户端IM搜索是可执行的，其中针对用户的好友列表中的条目透明地启动搜索，即，用户的客户端使用所存在的伙伴的连接状态信息直接联系到用户的好友列表中的每个可用伙伴 ），然后查询其好友列表中所有条目的连接状态信息。 对于用户没有主动联机的时间，可以在启动时为用户的PC或笔记本电脑启用侦听器服务。
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127.发明授权公开(公告)号：US08612750B2
公开(公告)日：2013-12-17
申请号：US13586362
申请日：2012-08-15
申请人： Kelley K. Garcia , Rick A. Hamilton, II , Richard J. Newhook , Martin S. Ramsey , Raull Rangel , James W. Seaman
发明人： Kelley K. Garcia , Rick A. Hamilton, II , Richard J. Newhook , Martin S. Ramsey , Raull Rangel , James W. Seaman
CPC分类号： H04L9/30 , H04L63/0442 , H04L63/0478 , H04L67/38
摘要： A system and method provides secure channels for communication in a virtual universe by employing a packet interception layer for incoming and outgoing data packets. A data path is defined and is sequentially encrypted with the public keys of servers in the path. Decryption and identification of the next server occurs in a sequential manner in which the path is known only to the sender.
摘要翻译： 系统和方法通过采用用于输入和输出数据分组的分组拦截层来提供在虚拟世界中进行通信的安全通道。 定义数据路径，并使用路径中的服务器的公钥对其进行依次加密。 下一个服务器的解密和识别以一种连续的方式发生，其中该路径仅对发送者是已知的。
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公开(公告)号：US08521547B2
公开(公告)日：2013-08-27
申请号：US12261367
申请日：2008-10-30
申请人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
发明人： Gregory J. Boss , Peter G. Finn , Rick A. Hamilton, II , Brian M. O'Connell , James W. Seaman , Keith R. Walker
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06
摘要： The present invention provides a system, method, and program product for tracking mechanic certification information. In one instance, information related to the certification of the mechanic is received and compared with stored authorized mechanic certification information. If a match is found, indicia indicating that the mechanic is an authorized mechanic is stored with the type of service.
摘要翻译： 本发明提供了一种用于跟踪机械认证信息的系统，方法和程序产品。 在一种情况下，收到与机械师认证有关的信息，并将其与存储的授权机械认证信息进行比较。 如果找到匹配，则指示机械师是授权技工的标记与服务类型一起存储。
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公开(公告)号：US08473356B2
公开(公告)日：2013-06-25
申请号：US12198149
申请日：2008-08-26
CPC分类号： G06Q30/0625 , G06Q30/00
摘要： A system and method in a virtual universe system for tagging objects in one virtual world so that avatars in other virtual worlds can search for, review, purchase, and exchange real goods and virtual objects. In a virtual universe having more than one virtual world, an object in one virtual world may be tagged with a seller identification, an advertising location, an item type, and details of the item. The object may then be externalized to other virtual worlds within the virtual universe for searching.
摘要翻译： 用于在一个虚拟世界中标记对象的虚拟宇宙系统中的系统和方法，使得其他虚拟世界中的化身可以搜索，查看，购买和交换实际商品和虚拟对象。 在具有多于一个虚拟世界的虚拟宇宙中，一个虚拟世界中的对象可以被标记为卖方标识，广告位置，项目类型和项目的细节。 然后，对象可以被外部化到虚拟宇宙内的其他虚拟世界以进行搜索。
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公开(公告)号：US08434010B2
公开(公告)日：2013-04-30
申请号：US12370211
申请日：2009-02-12
IPC分类号： G06F3/00
CPC分类号： G06F3/04817 , G06F3/0482 , G06F3/04842 , G06F17/2235 , G06Q10/107 , H04L12/581 , H04L51/04 , H04L51/043
摘要： Methods and systems for associating a standardized electronic icon with a user and displaying the icon with electronic communications of the user are disclosed. A computer implemented method includes: determining one or more icons to associate with an individual when the individual creates an electronic message; and at least one of selectively and automatically appending at least one of the one or more icons that are associated with the individual to the electronic message. The at least one of the one or more icons is subsequently displayed with the electronic message to a recipient to provide information about the individual to the recipient.
摘要翻译： 公开了用于将标准化电子图标与用户相关联并且显示具有用户的电子通信的图标的方法和系统。 计算机实现的方法包括：当个人创建电子消息时，确定与个人相关联的一个或多个图标; 以及选择性地并自动地将与个人相关联的一个或多个图标中的至少一个附加到电子消息中的至少一个。 一个或多个图标中的至少一个随后用电子消息显示给接收者，以向接收者提供关于个人的信息。
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