公开(公告)号：US20130275168A1

公开(公告)日：2013-10-17

申请号：US13460546

申请日：2012-04-30

Applicant: Yixin Diao ,  Aliza R. Heching

Inventor： Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/06316

Abstract: A computer implemented method delivers information technology services according to a set of service level agreements. A service request class having a largest control error is identified from a plurality of service request classes. The service request priority of the service request class having the largest control error is then increased to form an updated priority. Service requests for the plurality of service request classes are dispatched in a next control iteration based upon the updated priority.

Abstract translation: 计算机实现的方法根据一组服务级别协议提供信息技术服务。 从多个服务请求类识别具有最大控制误差的服务请求类。 然后增加具有最大控制误差的服务请求类的服务请求优先级以形成更新的优先级。 基于更新的优先级，在下一个控制迭代中调度针对多个服务请求类的服务请求。

公开(公告)号：US20130275166A1

公开(公告)日：2013-10-17

申请号：US13446738

申请日：2012-04-13

Applicant: Yixin Diao ,  Aliza R. Heching

Inventor： Yixin Diao ,  Aliza R. Heching

IPC: G06Q10/06

CPC classification number: G06Q10/06316

Abstract: A computer implemented method delivers information technology services according to a set of service level agreements. A service request class having a largest control error is identified from a plurality of service request classes. The service request priority of the service request class having the largest control error is then increased to form an updated priority. Service requests for the plurality of service request classes are dispatched in a next control iteration based upon the updated priority.

公开(公告)号：US20120192189A1

公开(公告)日：2012-07-26

申请号：US13010169

申请日：2011-01-20

Applicant: Judah M. Diament ,  Aliza R. Heching ,  Matthias Kloppmann

Inventor： Judah M. Diament ,  Aliza R. Heching ,  Matthias Kloppmann

IPC: G06F9/46

CPC classification number: G06Q10/067

Abstract: Business processes that may be affected by events, conditions or circumstances that were unforeseen or undefined at modeling time (referred to as unforeseen events) are modeled and/or executed. Responsive to an indication of such an event during process execution, a transfer is performed from the process, in which selected data is stored and the process is terminated. The selected data may then be used by a target process. The target process may be, for instance, a new version of the same process, the same process or a different process. The target process may or may not have existed at the time the process was deployed.

Abstract translation: 可能受到在建模时不可预见或未定义的事件，条件或情况影响的业务流程（被称为不可预见的事件）进行建模和/或执行。 响应于在处理执行期间的这种事件的指示，从存储所选择的数据并且处理终止的处理执行传送。 所选择的数据然后可以由目标进程使用。 目标过程可以是例如相同过程的新版本，相同的过程或不同的过程。 目标进程在部署进程时可能存在也可能不存在。