公开(公告)号：US07054828B2

公开(公告)日：2006-05-30

申请号：US09739637

申请日：2000-12-20

Applicant: Aliza R. Heching ,  Ramesh Inaganti ,  Ying Tat Leung

Inventor： Aliza R. Heching ,  Ramesh Inaganti ,  Ying Tat Leung

IPC: G06F17/60

CPC classification number: G06Q30/0203 ,  G06Q30/02

Abstract: A computer-implemented method determines current beliefs and/or behaviors of a population, and forecasts the behaviors and/or beliefs which this population is likely to have in the future. The method involves selecting a subset of members from a target population, obtaining survey responses from the members in the subset, generating point estimates of at least one population parameter, generating confidence bounds for the point estimates, and conducting a trend analysis on the survey responses and the point estimates of the at least one population parameter. Future behavior, beliefs, or other attributes of the population is then determined based on the trend analysis.

公开(公告)号：US06574585B2

公开(公告)日：2003-06-03

申请号：US09791654

申请日：2001-02-26

Applicant: Joe Caruso ,  Aliza R. Heching ,  Ramesh Inaganti ,  Ying Tat Leung

Inventor： Joe Caruso ,  Aliza R. Heching ,  Ramesh Inaganti ,  Ying Tat Leung

IPC: G06F1718

CPC classification number: G06F17/18 ,  G06Q30/02

Abstract: A computer method improves the robustness of population parameters estimated using sample responses. Two different factors that may impact the accuracy of estimates are considered. The first factor is referred to as statistical outliers. By statistical outliers, what is meant is observations that fall “statistically outside” of the other remaining observations in the sample. The second factor considered is the impact of the weight assigned to each observation on the overall parameter estimate. More specifically, the fact that weights assigned to each respondent are typically estimated and thus not exact is addressed. Consequently, the weights do not unduly influence the value of the parameter estimates.

公开(公告)号：US08898092B2

公开(公告)日：2014-11-25

申请号：US13362089

申请日：2012-01-31

Applicant: Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

Inventor： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

IPC: G06F15/18

CPC classification number: G06F11/079 ,  G06F3/04842 ,  G06F3/04847 ,  G06F11/0751 ,  G06N5/00 ,  H04L41/0631 ,  H04L41/069 ,  H04L41/5074

Abstract: An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

Abstract translation: 介绍了一种在信息技术（IT）环境中识别相关问题单的方法。 存储与计算机程序的用户交互。 用户交互包括输入到计算机程序以搜索具有相同特征的在IT环境中发行的问题票据。 识别用户交互内的一个或多个用户交互模式。 基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式的用户交互模式。 基于用户交互模式，生成用于确定IT环境中哪些问题票共享共同特征的规则。 该规则适用于IT环境中发布的其他问题机票，以确定哪些附加问题机票共享共同特征。

公开(公告)号：US20130268251A1

公开(公告)日：2013-10-10

申请号：US13442462

申请日：2012-04-09

Applicant: Steve Demuth ,  Aliza R. Heching ,  Jimeng Sun ,  Judah M. Diament

Inventor： Steve Demuth ,  Aliza R. Heching ,  Jimeng Sun ,  Judah M. Diament

IPC: G06G7/48

CPC classification number: G06Q10/067 ,  G06F17/30864 ,  G06N5/00 ,  G06N5/04 ,  G06Q10/06

Abstract: Common sub-process patterns in a plurality of deployed process models may be discovered, and performance measures associated with the sub-process patterns may be computed based on runtime events of the deployed process models. Positive or negative performance patterns among sub-process patterns may be identified and used for creating new process models or improving existing process models.

Abstract translation: 可以发现多个部署的过程模型中的公共子过程模式，并且可以基于所部署的过程模型的运行时事件来计算与子过程模式相关联的性能测量。 可以识别子过程模式中的正或负性能模式，并用于创建新的过程模型或改进现有过程模型。

公开(公告)号：US20130198116A1

公开(公告)日：2013-08-01

申请号：US13362089

申请日：2012-01-31

Applicant: Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

Inventor： Anuradha Bhamidipaty ,  Winnie Wing-Yee Cheng ,  Aliza R. Heching ,  Anshu N. Jain ,  Jia Liu ,  James R. Moulic ,  Daniela Rosu ,  Mithkal M. Smadi ,  Srikanth G. Tamilselvam

IPC: G06F15/18

CPC classification number: G06F11/079 ,  G06F3/04842 ,  G06F3/04847 ,  G06F11/0751 ,  G06N5/00 ,  H04L41/0631 ,  H04L41/069 ,  H04L41/5074

Abstract: An approach is presented for identifying related problem tickets in an information technology (IT) environment. User interactions with a computer program are stored. The user interactions include inputs to the computer program to search for problem tickets issued in the IT environment that have the same characteristics. One or more user interaction patterns within the user interactions are recognized. A user interaction pattern of the one or more user interaction patterns is selected based on an evaluation of effectiveness of each of the one or more user interaction patterns. Based on the user interaction pattern, a rule is generated for determining which problem tickets in the IT environment share a common characteristic. The rule is applied to additional problem tickets issued in the IT environment to identify which of the additional problem tickets share the common characteristic.

Abstract translation: 介绍了一种在信息技术（IT）环境中识别相关问题单的方法。 存储与计算机程序的用户交互。 用户交互包括输入到计算机程序以搜索具有相同特征的在IT环境中发行的问题票据。 识别用户交互内的一个或多个用户交互模式。 基于对一个或多个用户交互模式中的每一个的有效性的评估来选择一个或多个用户交互模式的用户交互模式。 基于用户交互模式，生成用于确定IT环境中哪些问题票共享共同特征的规则。 该规则适用于IT环境中发布的其他问题机票，以确定哪些附加问题机票共享共同特征。

公开(公告)号：US09600795B2

公开(公告)日：2017-03-21

申请号：US13442462

申请日：2012-04-09

Applicant: Steve Demuth ,  Aliza R. Heching ,  Jimeng Sun ,  Judah M. Diament

Inventor： Steve Demuth ,  Aliza R. Heching ,  Jimeng Sun ,  Judah M. Diament

IPC: G06Q10/06 ,  G06N5/04 ,  G06N5/00 ,  G06F17/30

CPC classification number: G06Q10/067 ,  G06F17/30864 ,  G06N5/00 ,  G06N5/04 ,  G06Q10/06

Abstract: Common sub-process patterns in a plurality of deployed process models may be discovered, and performance measures associated with the sub-process patterns may be computed based on runtime events of the deployed process models. Positive or negative performance patterns among sub-process patterns may be identified and used for creating new process models or improving existing process models.

公开(公告)号：US09003430B2

公开(公告)日：2015-04-07

申请号：US13010169

申请日：2011-01-20

Applicant: Judah M. Diament ,  Aliza R. Heching ,  Matthias Kloppmann

Inventor： Judah M. Diament ,  Aliza R. Heching ,  Matthias Kloppmann

IPC: G06F3/00 ,  G06F9/46 ,  G06F13/00 ,  G06Q10/06

CPC classification number: G06Q10/067

Abstract: Business processes that may be affected by events, conditions or circumstances that were unforeseen or undefined at modeling time (referred to as unforeseen events) are modeled and/or executed. Responsive to an indication of such an event during process execution, a transfer is performed from the process, in which selected data is stored and the process is terminated. The selected data may then be used by a target process. The target process may be, for instance, a new version of the same process, the same process or a different process. The target process may or may not have existed at the time the process was deployed.

Abstract translation: 可能受到在建模时不可预见或未定义的事件，条件或情况影响的业务流程（被称为不可预见的事件）进行建模和/或执行。 响应于在处理执行期间的这种事件的指示，从存储所选择的数据并且处理终止的处理执行传送。 所选择的数据然后可以由目标进程使用。 目标过程可以是例如相同过程的新版本，相同的过程或不同的过程。 目标进程在部署进程时可能存在也可能不存在。

公开(公告)号：US08385534B2

公开(公告)日：2013-02-26

申请号：US12103769

申请日：2008-04-16

Applicant: Nikolaos Anerousis ,  Abhijit Bose ,  Aliza R. Heching ,  Milton H. Hernandez ,  Hani T. Jamjoom ,  Hoda Parvin ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Zon-Yin Shae

Inventor： Nikolaos Anerousis ,  Abhijit Bose ,  Aliza R. Heching ,  Milton H. Hernandez ,  Hani T. Jamjoom ,  Hoda Parvin ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Zon-Yin Shae

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5233 ,  H04M3/5234 ,  H04M2201/18

Abstract: Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.

Abstract translation: 提供了向一个或多个代理发送一个或多个服务请求的技术。 这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性 以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。 还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。

公开(公告)号：US20130173323A1

公开(公告)日：2013-07-04

申请号：US13342229

申请日：2012-01-03

Applicant: Yixin Diao ,  Aliza R. Heching ,  David M. Northcutt ,  George E. Stark

Inventor： Yixin Diao ,  Aliza R. Heching ,  David M. Northcutt ,  George E. Stark

IPC: G06Q10/06 ,  G06G7/48

CPC classification number: G06Q10/063112 ,  G06Q10/04 ,  G06Q10/06 ,  G06Q10/06315 ,  G06Q50/28

Abstract: An approach for validating a model is presented. Data from a system being modeled is collected. First and second models of the system are constructed from the collected data. Based on the first model, a first determination of an aspect of the system is determined. Based on the second model, a second determination of the aspect of the system is determined. A variation between the first and second determinations is determined. An input for resolving the variation is received and in response, a model of the system that reduces the variation is derived.

Abstract translation: 介绍了验证模型的方法。 收集来自正在建模的系统的数据。 系统的第一和第二模型是从收集的数据构建的。 基于第一模型，确定系统的一个方面的第一确定。 基于第二模型，确定系统的方面的第二确定。 确定第一和第二确定之间的变化。 接收用于解析变化的输入，作为响应，导出减少变化的系统的模型。

公开(公告)号：US20090262923A1

公开(公告)日：2009-10-22

申请号：US12103769

申请日：2008-04-16

Applicant: Nikolaos Anerousis ,  Abhijit Bose ,  Aliza R. Heching ,  Milton H. Hernandez ,  Hani T. Jamjoom ,  Hoda Parvin ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Zon-Yin Shae

Inventor： Nikolaos Anerousis ,  Abhijit Bose ,  Aliza R. Heching ,  Milton H. Hernandez ,  Hani T. Jamjoom ,  Hoda Parvin ,  Sreeram Ramakrishnan ,  Debanjan Saha ,  Zon-Yin Shae

IPC: H04M3/00

CPC classification number: H04M3/5233 ,  H04M3/5234 ,  H04M2201/18

Abstract: Techniques for dispatching one or more services requests to one or more agents are provided. The techniques include obtaining one or more attributes of each service request, obtaining one or more attributes of each agent, obtaining feedback from each of one or more agent queues, and using the one or more attributes of each service request, the one or more attributes of each agent and the feedback from each of the one or more agent queues to determine one or more suitable agents to receive a dispatch for each of the one or more service requests. Techniques are also provided for generating a database of one or more attributes of one or more service requests and one or more attributes of one or more agents.

Abstract translation: 提供了向一个或多个代理发送一个或多个服务请求的技术。 这些技术包括获得每个服务请求的一个或多个属性，获得每个代理的一个或多个属性，从一个或多个代理队列中的每一个获得反馈，以及使用每个服务请求的一个或多个属性，一个或多个属性 以及来自所述一个或多个代理队列中的每一个的反馈以确定用于为所述一个或多个服务请求中的每一个接收调度的一个或多个合适的代理。 还提供了用于生成一个或多个服务请求的一个或多个属性以及一个或多个代理的一个或多个属性的数据库的技术。