公开(公告)号：US08239167B2

公开(公告)日：2012-08-07

申请号：US12251731

申请日：2008-10-15

Applicant: Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

Inventor： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC: G06F11/30

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

Abstract translation: 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。

公开(公告)号：US20090106262A1

公开(公告)日：2009-04-23

申请号：US12251685

申请日：2008-10-15

Applicant: Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

Inventor： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC: G06F17/30

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: Techniques that enable a user or customer at a system site to review and, if desired, modify data identified at the system site for transmission to a diagnosis site prior to the transmission. The identified diagnostic data may be modified such that data that the user does not want to be sent to the diagnosis site (e.g., sensitive data) is excluded from the data communicated to the diagnosis site. The data may be modified by removing or excluding the sensitive data from the data that is communicated to the diagnosis site or replacing the sensitive data with non-sensitive data. The modified data may then be communicated from the system site to the diagnosis site in the form of a package.

Abstract translation: 允许系统站点上的用户或客户审查技术，并且如果需要，修改在系统现场识别的数据，以便在传输之前传送到诊断位置。 所识别的诊断数据可以被修改，使得用户不希望将其发送到诊断位点的数据（例如敏感数据）被排除在传送到诊断位点的数据中。 可以通过从传送到诊断站点的数据中删除或排除敏感数据或用非敏感数据替换敏感数据来修改数据。 然后可以以包的形式将修改的数据从系统站点传送到诊断站点。

公开(公告)号：US20090105989A1

公开(公告)日：2009-04-23

申请号：US12251711

申请日：2008-10-15

Applicant: Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

Inventor： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC: G21C17/00

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: Techniques for non-intrusive performance of diagnostic actions including actions that result in gathering of diagnostic data in response to a condition detected in a monitored system. In one embodiment, the diagnostic actions are performed asynchronously by processes or threads that are different from the failing process or thread that receives or detects the condition that triggers the diagnostic actions such that the failing process or thread can continue processing without being affected by the executions of the diagnostic actions. Multiple asynchronous processes or threads that are different from the failing process or thread may be spawned to perform multiple diagnostic actions in parallel. The asynchronous processes or threads may be monitored to ensure that they do not adversely impact the monitored system.

Abstract translation: 用于非侵入式执行诊断动作的技术，包括导致响应于在受监视系统中检测到的状况而收集诊断数据的动作。 在一个实施例中，诊断动作由与接收或检测触发诊断动作的状况不同的进程或线程不同的进程或线程异步执行，使得故障进程或线程可以继续处理而不受执行的影响 的诊断动作。 可能会产生与故障进程或线程不同的多个异步进程或线程，以并行执行多个诊断操作。 可以监视异步进程或线程，以确保它们不会对受监视的系统产生不利影响。

公开(公告)号：US08429467B2

公开(公告)日：2013-04-23

申请号：US12251743

申请日：2008-10-15

Applicant: Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

Inventor： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC: G06F11/00

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

Abstract translation: 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。

公开(公告)号：US07941707B2

公开(公告)日：2011-05-10

申请号：US12251671

申请日：2008-10-15

Applicant: Yair Sarig ,  Benoit Dageville ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  Mark Ramacher

Inventor： Yair Sarig ,  Benoit Dageville ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  Mark Ramacher

IPC: G06F11/00

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: Techniques for gathering information during runtime of a monitored system such that the information is available for facilitating diagnostics for the monitored system. In one embodiment, upon detection of a condition (such as an error condition) in the monitored system, a portion of the gathered information provides contextual information that facilitates gathering of diagnostic data that is relevant for the detected condition. This facilitates capturing of diagnostic data that is relevant for diagnosing the detected condition. The information gathered and stored during runtime may include information related to local variables, information related to tagged information (e.g., tagged functions/processes) executing in the monitored system, information related to potential impacts to the monitored system due to failures, metadata information, and other information.

Abstract translation: 用于在被监视系统的运行时间期间收集信息的技术，使得该信息可用于便于被监视系统的诊断。 在一个实施例中，在检测到所监视的系统中的状况（例如错误状况）时，所收集的信息的一部分提供有助于收集与检测到的条件相关的诊断数据的上下文信息。 这有助于捕获与诊断检测到的状况相关的诊断数据。 在运行时收集和存储的信息可以包括与局部变量相关的信息，与被监视系统中执行的标记信息（例如，标记的功能/过程）相关的信息，与故障对被监视系统的潜在影响有关的信息，元数据信息， 和其他信息。

公开(公告)号：US07937623B2

公开(公告)日：2011-05-03

申请号：US12252056

申请日：2008-10-15

Applicant: Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  John Beresniewicz ,  Mike Feng ,  Jonathan Klein ,  Hailing Yu ,  Leng Tan ,  Balasubrahmanya Kuchibhotla ,  Uri Shaft ,  Venkateshwaran Venkataramani ,  Amir Valiani

Inventor： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  John Beresniewicz ,  Mike Feng ,  Jonathan Klein ,  Hailing Yu ,  Leng Tan ,  Balasubrahmanya Kuchibhotla ,  Uri Shaft ,  Venkateshwaran Venkataramani ,  Amir Valiani

IPC: G06F11/00

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: A diagnosability system for automatically collecting, storing, communicating, and analyzing diagnostic data for one or more monitored systems. The diagnosability system comprises several components configured for the collection, storage, communication, and analysis of diagnostic data for a condition detected in monitored system. The diagnosability system enables targeted dumping of diagnostic data so that only diagnostic data that is relevant for diagnosing the condition detected in the monitored system is collected and stored. This in turn enables first failure analysis thereby reducing the time needed to resolve the condition detected in the monitored system.

Abstract translation: 用于自动收集，存储，通信和分析一个或多个受监控系统的诊断数据的诊断系统。 诊断系统包括被配置用于收集，存储，通信和分析诊断数据的几个组件，用于在被监控系统中检测到的状况。 诊断系统能够有针对性地倾倒诊断数据，以便仅收集和存储与监视系统中检测到的病症相关的诊断数据。 这反过来使得能够进行第一次故障分析，从而减少解决在被监视系统中检测到的状况所需的时间。

公开(公告)号：US20090106596A1

公开(公告)日：2009-04-23

申请号：US12251743

申请日：2008-10-15

Applicant: Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

Inventor： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC: G06F11/00

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

Abstract translation: 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。

公开(公告)号：US20090106363A1

公开(公告)日：2009-04-23

申请号：US12251700

申请日：2008-10-15

Applicant: Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

Inventor： Marcus Fallen ,  Benoit Dageville ,  Jonathan Klein ,  Ajith Kumar Mysorenagarajarao ,  Gary Ngai ,  Mark Ramacher ,  Yair Sarig

IPC: G06F15/16

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: Techniques for intelligently identifying diagnostic data to be communicated from a product or system site (e.g., a customer site) to a diagnosis site (e.g., a vendor site). An appropriate amount of diagnostic data is identified to facilitate efficient and quick diagnosis and error resolution. Techniques are also provided that enable a customer to review the data identified for transmission to the diagnosis site prior to the transmission.

Abstract translation: 用于智能地识别要从产品或系统站点（例如，客户站点）传达到诊断站点（例如供应商站点）的诊断数据的技术。 确定适当数量的诊断数据，以促进有效和快速的诊断和错误解决。 还提供了技术，其使得客户能够在传输之前检查识别用于传输到诊断部位的数据。

公开(公告)号：US20090106278A1

公开(公告)日：2009-04-23

申请号：US12252056

申请日：2008-10-15

Applicant: Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  John Beresniewicz ,  Mike Feng ,  Jonathan Klein ,  Hailing Yu ,  Leng Tan ,  Balasubrahmanyam Kuchibhotla ,  Uri Shaft ,  Venkateshwaran Venkataramani ,  Amir Valiani

Inventor： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao ,  John Beresniewicz ,  Mike Feng ,  Jonathan Klein ,  Hailing Yu ,  Leng Tan ,  Balasubrahmanyam Kuchibhotla ,  Uri Shaft ,  Venkateshwaran Venkataramani ,  Amir Valiani

IPC: G06F11/30 ,  G06F17/30

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: A diagnosability system for automatically collecting, storing, communicating, and analyzing diagnostic data for one or more monitored systems. The diagnosability system comprises several components configured for the collection, storage, communication, and analysis of diagnostic data for a condition detected in monitored system. The diagnosability system enables targeted dumping of diagnostic data so that only diagnostic data that is relevant for diagnosing the condition detected in the monitored system is collected and stored. This in turn enables first failure analysis thereby reducing the time needed to resolve the condition detected in the monitored system.

Abstract translation: 用于自动收集，存储，通信和分析一个或多个受监控系统的诊断数据的诊断系统。 诊断系统包括被配置用于收集，存储，通信和分析诊断数据的几个组件，用于在被监控系统中检测到的状况。 诊断系统能够有针对性地倾倒诊断数据，以便仅收集和存储与监视系统中检测到的病症相关的诊断数据。 这反过来使得能够进行第一次故障分析，从而减少解决在被监视系统中检测到的状况所需的时间。

公开(公告)号：US20090105991A1

公开(公告)日：2009-04-23

申请号：US12251648

申请日：2008-10-15

Applicant: Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

Inventor： Mark Ramacher ,  Gary Ngai ,  Benoit Dageville ,  Karl Dias ,  Yair Sarig ,  Marcus Fallen ,  Ajith Kumar Mysorenagarajarao

IPC: G06F15/00

CPC classification number: G06F11/0778 ,  G06F11/0748 ,  G06F11/0781 ,  H04L41/0681 ,  H04L41/16

Abstract: An infrastructure is provided for gathering diagnostic data that is relevant to an error or other conditions detected in a monitored system. A diagnosability framework is provided that automates the gathering of relevant diagnostic data upon occurrence of the condition in the monitored system. In one embodiment, context data is determined for the condition detected in the monitored system. A rule-based engine is provided that is configured to automatically determine one or more actions to be performed for the condition detected in the monitored system based on the determined context data. The actions may include performing tasks that gather diagnostic data that is relevant to the detected condition, store the gathered diagnostic data in a repository, recommend one or more diagnostic actions to a user, and other diagnostic related actions.

Abstract translation: 提供了一个基础设施，用于收集与受监视系统中检测到的错误或其他条件相关的诊断数据。 提供了一种诊断框架，可在受监控系统中发生状况时自动收集相关诊断数据。 在一个实施例中，为在所监视的系统中检测到的状况确定上下文数据。 提供了一种基于规则的引擎，其被配置为基于所确定的上下文数据来自动确定要在被监视系统中检测到的条件执行的一个或多个动作。 动作可以包括执行收集与检测到的条件相关的诊断数据的任务，将收集的诊断数据存储在存储库中，向用户推荐一个或多个诊断动作以及其他诊断相关的动作。