Presentation of contextual information in a co-browsing environment

    公开(公告)号:US09665653B2

    公开(公告)日:2017-05-30

    申请号:US13788071

    申请日:2013-03-07

    Applicant: Avaya Inc.

    CPC classification number: G06F17/30873

    Abstract: Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

    PRESENTATION OF CONTEXTUAL INFORMATION IN A CO-BROWSING ENVIRONMENT
    14.
    发明申请
    PRESENTATION OF CONTEXTUAL INFORMATION IN A CO-BROWSING ENVIRONMENT 有权
    协同环境中的背景信息的呈现

    公开(公告)号:US20140258889A1

    公开(公告)日:2014-09-11

    申请号:US13788071

    申请日:2013-03-07

    Applicant: AVAYA INC.

    CPC classification number: G06F17/30873

    Abstract: Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

    Abstract translation: 本文描述的实施例提供了用于在共同浏览环境中呈现上下文信息的系统和方法。 在特定实施例中,一种方法提供在共同浏览服务器中接收指令以发起具有第一客户端和第二客户端的网站的共同浏览会话。 该方法还提供确定与第一客户端和网站的用户相关的上下文信息。 该方法还提供在第一客户端呈现网站并在第二客户端呈现网站,其中上下文信息的指示覆盖在第二客户端的网站上。

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