-
公开(公告)号：US09848165B2
公开(公告)日：2017-12-19
申请号：US14971073
申请日：2015-12-16
Applicant: Avaya Inc.
Inventor： Deep Subhash Pai , Jaydeep Deepak Bhalerao
CPC classification number: H04N7/147 , G06K9/00 , G06K9/00221 , H04M3/51 , H04M3/5183 , H04M2201/50 , H04M2203/252 , H04M2203/306 , H04M2203/6009
Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.
-
公开(公告)号：US20140237612A1
公开(公告)日：2014-08-21
申请号：US13771415
申请日：2013-02-20
Applicant: AVAYA INC.
Inventor： Gaurav Moreshwar Badge , Deep Subhash Pai , Raman Adlakha , Aprajita Lal
IPC: G06F21/60
CPC classification number: G06F21/6254 , H04L63/102 , H04L63/168
Abstract: Embodiments described herein provide systems and method for implementing privacy control in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides receiving first privacy settings from the first client, wherein the first privacy settings indicate how the website should be presented at the second client. The method further provides presenting the website at the first client and presenting the website at the second client based on the first privacy settings.
Abstract translation: 本文描述的实施例提供了用于在共同浏览环境中实现隐私控制的系统和方法。 在特定实施例中，一种方法提供在共同浏览服务器中接收指令以发起具有第一客户端和第二客户端的网站的共同浏览会话。 该方法还提供从第一客户端接收第一隐私设置，其中第一隐私设置指示如何在第二客户端呈现网站。 该方法进一步提供在第一客户端呈现网站，并且基于第一隐私设置在第二客户端呈现网站。
-
公开(公告)号：USD722323S1
公开(公告)日：2015-02-10
申请号：US29446431
申请日：2013-02-22
Applicant: Avaya Inc.
Designer： Deep Subhash Pai , Jaydeep Deepak Bhalerao
-
公开(公告)号：US10237325B2
公开(公告)日：2019-03-19
申请号：US13734663
申请日：2013-01-04
Applicant: Avaya Inc.
Inventor： Gaurav Moreshwar Badge , Deep Subhash Pai
Abstract: Embodiments described herein provide systems and method for allowing multiple devices to browse the same instance of a website. In a particular embodiment, a method provides receiving an instruction in the co-browsing system to initiate a co-browsing session for a website with a first client and a second client. The method further provides acquiring the website from a server that hosts the website and rendering the website in the co-browsing system to generate a rendered image of the website. The method further provides transferring a first copy of the rendered image to the first client and a second copy of the rendered image to the second client.
-
公开(公告)号：US09769214B2
公开(公告)日：2017-09-19
申请号：US14071896
申请日：2013-11-05
Applicant: Avaya Inc.
Inventor： Deep Subhash Pai , Vipul Rastogi
CPC classification number: H04L65/1006 , H04L29/06027 , H04L67/142
Abstract: Embodiments include providing reliable Session Initiation Protocol (SIP) signaling for Web Real Time Communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media. In one embodiment, a method for providing reliable SIP signaling for WebRTC interactive flows comprises establishing, via a stateless SIP user agent executing on a first web server, a WebRTC interactive flow between a WebRTC client executing on a computing device and a remote endpoint. The method further comprises receiving, by the WebRTC client, a call state from the stateless SIP user agent, the call state indicating a current state of the WebRTC interactive flow. The method also comprises storing, by the WebRTC client, the call state. In this manner, the call state of the WebRTC interactive flow may be accessible for restoring the WebRTC interactive flow in the event of an unexpected termination of the WebRTC client and/or the stateless SIP user agent.
-
Patent Agency Ranking
6.发明申请PROTECTING PRIVACY OF A CUSTOMER AND AN AGENT USING FACE RECOGNITION IN A VIDEO CONTACT CENTER ENVIRONMENT 有权使用视频联系中心环境中的脸部识别保护客户和代理人的隐私公开(公告)号：US20160105638A1
公开(公告)日：2016-04-14
申请号：US14971073
申请日：2015-12-16
Applicant: Avaya Inc.
Inventor： Deep Subhash Pai , Jaydeep Deepak Bhalerao
CPC classification number: H04N7/147 , G06K9/00 , G06K9/00221 , H04M3/51 , H04M3/5183 , H04M2201/50 , H04M2203/252 , H04M2203/306 , H04M2203/6009
Abstract: A method, apparatus and computer program product for protecting privacy of a customer and an agent using face recognition in a video contact center environment is presented. A video call is initiated by a customer to a contact center. The customer video is muted while audio of the customer is provided to an agent of the contact center. A determination is made regarding whether a face is present in a video image of the customer. When a presence of a face is determined in the video image of the customer, then video of the customer is enabled. When a presence of a face is not present in the video image of the customer then the customer is notified so the customer can take appropriate action.
Abstract translation: 提出了一种用于在视频联络中心环境中保护客户隐私和使用人脸识别的代理的方法，装置和计算机程序产品。 视频通话由客户发起到联络中心。 当客户的音频被提供给联络中心的代理时，客户视频被静音。 确定面部是否存在于客户的视频图像中。 当在客户的视频图像中确定面部存在时，则启用客户的视频。 当客户的视频图像中不存在脸部时，通知客户，以便客户可以采取适当的动作。
-
公开(公告)号：US20140219433A1
公开(公告)日：2014-08-07
申请号：US13760668
申请日：2013-02-06
Applicant: AVAYA INC.
Inventor： Deep Subhash Pai , Jaydeep Deepak Bhalerao
IPC: H04M3/56
Abstract: A system, method, and computer readable medium are provided to manage a conference. The start of a conference is identified. For example, the start of the conference is identified when a host dials into a conference bridge. A timeline is created for the conference based on a first event that occurs at the start of the conference. The timeline includes the first event. The timeline is updated in real-time with a second event, as a second event occurs during the conference. This process is repeated throughout the conference. The timeline is rendered for display to one or more participants in the conference. The conference is then displayed to the conference participants, thus providing the conference participants with a real-time timeline of the conference.
Abstract translation: 提供了一种系统，方法和计算机可读介质来管理会议。 确定了会议的开始。 例如，当主机拨入会议桥时，会议会议的开始被识别。 基于在会议开始时发生的第一个事件，为会议创建时间轴。 时间轴包括第一个事件。 随着第二个事件，时间轴被实时更新，因为在会议期间发生了第二个事件。 整个会议期间重复此过程。 时间线被呈现给会议中的一个或多个参与者。 然后，会议将显示给会议参与者，从而向会议参与者提供会议的实时时间表。
-
公开(公告)号：US20140195588A1
公开(公告)日：2014-07-10
申请号：US13734663
申请日：2013-01-04
Applicant: AVAYA INC.
Inventor： Gaurav Moreshwar Badge , Deep Subhash Pai
IPC: H04L29/08
CPC classification number: H04L67/02 , H04L65/403
Abstract: Embodiments described herein provide systems and method for allowing multiple devices to browse the same instance of a website. In a particular embodiment, a method provides receiving an instruction in the co-browsing system to initiate a co-browsing session for a website with a first client and a second client. The method further provides acquiring the website from a server that hosts the website and rendering the website in the co-browsing system to generate a rendered image of the website. The method further provides transferring a first copy of the rendered image to the first client and a second copy of the rendered image to the second client.
Abstract translation: 本文描述的实施例提供了允许多个设备浏览网站的相同实例的系统和方法。 在特定实施例中，一种方法提供在共同浏览系统中接收指令以启动具有第一客户端和第二客户端的网站的共同浏览会话。 该方法进一步提供从托管网站的服务器获取网站，并将该网站呈现在共同浏览系统中以生成网站的渲染图像。 该方法还提供将渲染图像的第一副本传送到第一客户端，并将呈现图像的第二副本传送到第二客户端。
-
9.发明申请PROVIDING RELIABLE SESSION INITIATION PROTOCOL (SIP) SIGNALING FOR WEB REAL-TIME COMMUNICATIONS (WEBRTC) INTERACTIVE FLOWS, AND RELATED METHODS, SYSTEMS, AND COMPUTER-READABLE MEDIA 有权提供用于WEB实时通信（WEBRTC）交互流的可靠会话启动协议（SIP）信令，以及相关方法，系统和计算机可读介质公开(公告)号：US20150127709A1
公开(公告)日：2015-05-07
申请号：US14071896
申请日：2013-11-05
Applicant: Avaya Inc.
Inventor： Deep Subhash Pai , Vipul Rastogi
IPC: H04L29/06
CPC classification number: H04L65/1006 , H04L29/06027 , H04L67/142
Abstract: Embodiments include providing reliable Session Initiation Protocol (SIP) signaling for Web Real Time Communications (WebRTC) interactive flows, and related methods, systems, and computer-readable media. In one embodiment, a method for providing reliable SIP signaling for WebRTC interactive flows comprises establishing, via a stateless SIP user agent executing on a first web server, a WebRTC interactive flow between a WebRTC client executing on a computing device and a remote endpoint. The method further comprises receiving, by the WebRTC client, a call state from the stateless SIP user agent, the call state indicating a current state of the WebRTC interactive flow. The method also comprises storing, by the WebRTC client, the call state. In this manner, the call state of the WebRTC interactive flow may be accessible for restoring the WebRTC interactive flow in the event of an unexpected termination of the WebRTC client and/or the stateless SIP user agent.
Abstract translation: 实施例包括为Web实时通信（WebRTC）交互流提供可靠的会话发起协议（SIP）信令，以及相关方法，系统和计算机可读介质。 在一个实施例中，用于为WebRTC交互流提供可靠的SIP信令的方法包括经由在第一web服务器上执行的无状态SIP用户代理建立在计算设备上执行的WebRTC客户端与远程端点之间的WebRTC交互流。 该方法还包括由WebRTC客户端从无状态SIP用户代理接收表示WebRTC交互流的当前状态的呼叫状态。 该方法还包括由WebRTC客户端存储呼叫状态。 以这种方式，WebRTC交互流的呼叫状态可以在WebRTC客户端和/或无状态SIP用户代理意外终止的情况下可用于恢复WebRTC交互流。
-
公开(公告)号：US09020120B2
公开(公告)日：2015-04-28
申请号：US13760668
申请日：2013-02-06
Applicant: Avaya Inc.
Inventor： Deep Subhash Pai , Jaydeep Deepak Bhalerao
Abstract: A system, method, and computer readable medium are provided to manage a conference. The start of a conference is identified. For example, the start of the conference is identified when a host dials into a conference bridge. A timeline is created for the conference based on a first event that occurs at the start of the conference. The timeline includes the first event. The timeline is updated in real-time with a second event, as a second event occurs during the conference. This process is repeated throughout the conference. The timeline is rendered for display to one or more participants in the conference. The conference is then displayed to the conference participants, thus providing the conference participants with a real-time timeline of the conference.
Abstract translation: 提供了一种系统，方法和计算机可读介质来管理会议。 确定了会议的开始。 例如，当主机拨入会议桥时，会议会议的开始被识别。 基于在会议开始时发生的第一个事件，为会议创建时间轴。 时间轴包括第一个事件。 随着第二个事件，时间轴被实时更新，因为在会议期间发生了第二个事件。 整个会议期间重复此过程。 时间线被呈现给会议中的一个或多个参与者。 然后，会议将显示给会议参与者，从而向会议参与者提供会议的实时时间表。
-
-
-
-
-
-
-
-
-
Search Results
14
records
(took 0.016 seconds)
