公开(公告)号：US20070192161A1

公开(公告)日：2007-08-16

申请号：US11320028

申请日：2005-12-28

申请人： Sandra Kogan ,  Michael Muller

发明人： Sandra Kogan ,  Michael Muller

IPC分类号： G06F17/30

CPC分类号： G06Q30/02 ,  G06Q30/0203

摘要： Embodiments of the present invention address deficiencies of the art in respect to customer relationship management and provide a method, system and computer program product for on-demand customer satisfaction measurement. In one embodiment of the invention, an on-demand customer satisfaction measurement method can include matching a target profile to a usage profile to determine whether an associated end user is to receive an abbreviated survey, forwarding the abbreviated survey to the end user only if the target profile and usage profile match, and collecting survey results for the abbreviated survey. The method further can include monitoring application usage for the end user in an end user client computing device, constructing the usage profile based upon the monitored application usage, and storing the usage profile in the client computing device.

摘要翻译： 本发明的实施例解决了客户关系管理方面的缺陷，提供了按需客户满意度测量的方法，系统和计算机程序产品。 在本发明的一个实施例中，按需客户满意度测量方法可以包括将目标简档与使用简档进行匹配，以确定相关联的最终用户是否要接收缩写检验，仅在 目标配置文件和使用情况配置文件匹配，并收集缩写调查的调查结果。 该方法还可以包括监视最终用户客户端计算设备中的最终用户的应用使用，基于所监视的应用使用构建使用简档，以及将使用简档存储在客户端计算设备中。

公开(公告)号：US20060168550A1

公开(公告)日：2006-07-27

申请号：US11039977

申请日：2005-01-21

申请人： Michael Muller ,  Thomas Moran ,  Joann Ruvolo ,  Catalina Danis ,  Daniel Gruen ,  John Tang ,  Alex Cozzi ,  Andreas Dieberger ,  Stephen Farrell ,  Beverly Harrison ,  Wendy Kellogg ,  Suzanne Minassian ,  Paul Moody ,  Robert Stachel ,  Hui Su ,  Tianshu Wang ,  Qiang Zhang ,  Chen Zhao ,  Charles Hill ,  Sandra Kogan ,  Andrew Schirmer

发明人： Michael Muller ,  Thomas Moran ,  Joann Ruvolo ,  Catalina Danis ,  Daniel Gruen ,  John Tang ,  Alex Cozzi ,  Andreas Dieberger ,  Stephen Farrell ,  Beverly Harrison ,  Wendy Kellogg ,  Suzanne Minassian ,  Paul Moody ,  Robert Stachel ,  Hui Su ,  Tianshu Wang ,  Qiang Zhang ,  Chen Zhao ,  Charles Hill ,  Sandra Kogan ,  Andrew Schirmer

IPC分类号： G06F9/46

CPC分类号： G06Q10/06

摘要： A method, system and apparatus for creating and managing an activity in a collaborative environment. In a preferred aspect of the present invention, a unified activity manager for use in a collaborative environment can include an activity list including a hierarchical listing of activities. Each of the activities can include at least one task. The unified activity manager further can include an activity view including a rendering of properties associated with a selected activity in the activity view. Finally, the unified activity manager yet further can include a persons and roles view including at least a listing of collaborators available for association with the selected activity in the activity view.

摘要翻译： 用于在协作环境中创建和管理活动的方法，系统和装置。 在本发明的优选方面，在协作环境中使用的统一活动管理器可以包括活动列表，其包括活动的分级列表。 每个活动可以包括至少一个任务。 统一活动管理器还可以包括活动视图，其包括在活动视图中呈现与所选活动相关联的属性。 最后，统一活动管理器还可以包括人员和角色视图，其包括至少可用于在活动视图中与所选择的活动相关联的协作者的列表。

公开(公告)号：US20090187829A1

公开(公告)日：2009-07-23

申请号：US12017057

申请日：2008-01-21

申请人： Elizabeth A. Brownholtz ,  Joan M. DiMicco ,  Casey Dugan ,  Werner Geyer ,  David R. Millen ,  Michael Muller

发明人： Elizabeth A. Brownholtz ,  Joan M. DiMicco ,  Casey Dugan ,  Werner Geyer ,  David R. Millen ,  Michael Muller

IPC分类号： G06F3/14 ,  G06F17/30

CPC分类号： G06Q30/02

摘要： Embodiments of the present invention provide a method, system and computer program product for aggregating and visualizing reused shared lists. A method for aggregating and visualizing reused shared lists can include selecting an existing shared list, determining a topic for the selected shared list, receiving list items by rank for the determined topic, generating a new shared list with the determined topic and received list items, and storing the new shared list in association with the existing shared list. The method further can include providing a reused shared list view for all reused shared lists for a common topic. Finally, the method can include aggregating all reused shared lists for a common topic and providing a view of the aggregation with list items either for each rank for each reused shared list or in rank order for all reused shared lists for the common topic.

摘要翻译： 本发明的实施例提供了一种用于聚合和可视化重复使用的共享列表的方法，系统和计算机程序产品。 用于聚合和可视化重复使用的共享列表的方法可以包括选择现有的共享列表，确定所选择的共享列表的主题，按所确定的主题的排名接收列表项目，生成具有所确定的主题和接收到的列表项目的新的共享列表， 并存储与现有共享列表相关联的新共享列表。 该方法还可以包括为共同主题为所有重用的共享列表提供重用的共享列表视图。 最后，该方法可以包括将所有重用的共享列表聚合以用于公共主题，并且为每个重用共享列表的每个等级提供与列表项的聚合的视图，或按照用于所述共同主题的所有重用共享列表的排序顺序。

公开(公告)号：US20080159286A1

公开(公告)日：2008-07-03

申请号：US11617114

申请日：2006-12-28

申请人： Martin T. Moore ,  Shilad W. Sen ,  Werner Geyer ,  Michael Muller ,  Michael Chi Hung Wu

发明人： Martin T. Moore ,  Shilad W. Sen ,  Werner Geyer ,  Michael Muller ,  Michael Chi Hung Wu

IPC分类号： H04L12/56

CPC分类号： H04L12/1822

摘要： Embodiments of the present invention address deficiencies of the art in respect to broadcast messaging in a collaborative environment and provide a method, system and computer program product for contextualized broadcast messaging for activity-centric collaborative computing. In one embodiment of the invention, a method of contextualized broadcast messaging for activity-centric collaborative computing can be provided. The method can include selecting an activity in an activity-centric collaborative computing environment, retrieving a listing of members associated with the selected activity, creating a broadcast message designating the members as recipients of the broadcast message, and issuing the broadcast message to the members.

摘要翻译： 本发明的实施例解决了在协作环境中关于广播消息传送的本领域的缺陷，并且提供了一种用于以活动为中心的协作计算的用于场景化广播消息的方法，系统和计算机程序产品。 在本发明的一个实施例中，可以提供一种用于以活动为中心的协作计算的语境化广播消息的方法。 该方法可以包括在以活动为中心的协作计算环境中选择活动，检索与所选活动相关联的成员的列表，创建指定成员作为广播消息的接收者的广播消息，以及向成员发布广播消息。

公开(公告)号：US20080120545A1

公开(公告)日：2008-05-22

申请号：US11560436

申请日：2006-11-16

申请人： Werner Geyer ,  Elizabeth A. Brownholtz ,  Martin T. Moore ,  Michael Muller ,  Steven Ross ,  Shilad W. Sen ,  Michael C. Wu

发明人： Werner Geyer ,  Elizabeth A. Brownholtz ,  Martin T. Moore ,  Michael Muller ,  Steven Ross ,  Shilad W. Sen ,  Michael C. Wu

IPC分类号： G06F3/048

CPC分类号： G06Q10/10 ,  G06Q10/06

摘要： Embodiments of the present invention address deficiencies of the art in respect to alert bubble management and provide a method, data processing system and computer program product for interactive alert bubbles for alert bubble management. In one embodiment of the invention, an interactive alert bubble can be provided for an alert management data processing system. The interactive alert bubble can include an alert bubble interface to the interactive alert bubble. An alert text field can be disposed in the interface and configured to provide a reference to an alert notification in the alert management data processing system. Additionally, a rating control can be disposed in the interface and configured to establish a rating for the alert notification responsive to a selection of the rating control.

摘要翻译： 本发明的实施例解决了关于警报气泡管理的本领域的缺陷，并提供了用于警报气泡管理的交互警报气泡的方法，数据处理系统和计算机程序产品。 在本发明的一个实施例中，可以为警报管理数据处理系统提供交互警报气泡。 交互式警报气泡可以包括对交互式警报气泡的警报气泡界面。 警报文本字段可以被布置在接口中并且被配置为提供警报管理数据处理系统中的警报通知的引用。 此外，评级控制可以被布置在接口中并且被配置为响应于对评级控制的选择来建立用于警报通知的评级。

公开(公告)号：US10650062B2

公开(公告)日：2020-05-12

申请号：US11967637

申请日：2007-12-31

申请人： Elizabeth A. Brownholtz ,  Casey Dugan ,  Werner Geyer ,  Michael Muller ,  Jianqiang Shen

发明人： Elizabeth A. Brownholtz ,  Casey Dugan ,  Werner Geyer ,  Michael Muller ,  Jianqiang Shen

IPC分类号： G06F16/95 ,  G06F9/48

摘要： Embodiments of the present invention address deficiencies of the art in respect to context sensitive resource recommendations and provide a method, system and computer program product for activity sensitive context sensitive resource recommendations. In an embodiment of the invention, an activity-centric resource recommendation method can be provided. The method can include inferring an activity from a workspace in a graphical user interface, identifying resources from amongst a set of resources that are relevant to the inferred activity, and displaying the identified resources in the graphical user interface.

公开(公告)号：US09946802B2

公开(公告)日：2018-04-17

申请号：US12017030

申请日：2008-01-19

申请人： Elizabeth A. Brownholtz ,  Joan M. DiMicco ,  Casey Dugan ,  Werner Geyer ,  Jodi M. Large ,  David R. Millen ,  Michael Muller

发明人： Elizabeth A. Brownholtz ,  Joan M. DiMicco ,  Casey Dugan ,  Werner Geyer ,  Jodi M. Large ,  David R. Millen ,  Michael Muller

IPC分类号： G06F17/30

CPC分类号： G06F17/30873

摘要： Embodiments of the present invention address deficiencies of the art in respect to social networking and provide a method, system and computer program product for site-wide recent action management in a social network. In an embodiment of the invention, a social networking data processing system can be provided. The system can include a social networking application executing in a host server and generating different page views for different users of the social networking application. The system also can include a data store of recent actions for different ones of the users. Finally the system can include a site-wide navigation element displayed in each of the page views for each of the users irrespective of the page view and whether or not the page view is a home page or profile page. In particular, the element can include user links to different profile pages for different users with recent actions.

公开(公告)号：US08762841B2

公开(公告)日：2014-06-24

申请号：US11565853

申请日：2006-12-01

申请人： Martin T. Moore ,  Werner Geyer ,  Michael Muller ,  Shilad W. Sen ,  Michael C. Wu

发明人： Martin T. Moore ,  Werner Geyer ,  Michael Muller ,  Shilad W. Sen ,  Michael C. Wu

IPC分类号： G06F3/048

CPC分类号： G06F3/0481 ,  G06F9/451

摘要： Embodiments of the present invention address deficiencies of the art in respect to alert bubbles for alert management and provide a novel and non-obvious method, system and computer program product for contextual alerts for alert management. In an embodiment of the invention, an alert management data processing system can be provided. The system can include an alert bubble configured to display alert text for an associated alert, and contextual information disposed in the alert bubble interface along with the alert text. In particular, the contextual information can provide context for the associated alert.

摘要翻译： 本发明的实施例解决了关于用于警报管理的警报气泡的本领域的缺点，并提供了用于警报管理的上下文警报的新颖且非显而易见的方法，系统和计算机程序产品。 在本发明的实施例中，可以提供警报管理数据处理系统。 系统可以包括被配置为显示关联警报的警报文本的警报气泡以及警报气泡界面中布置的警报文本的上下文信息。 特别地，上下文信息可以为相关警报提供上下文。

公开(公告)号：US08028022B2

公开(公告)日：2011-09-27

申请号：US12262931

申请日：2008-10-31

申请人： Elizabeth A. Brownholtz ,  Casey Dugan ,  Werner Geyer ,  David R. Millen ,  Martin T. Moore ,  Michael Muller

发明人： Elizabeth A. Brownholtz ,  Casey Dugan ,  Werner Geyer ,  David R. Millen ,  Martin T. Moore ,  Michael Muller

IPC分类号： G06F15/16 ,  G06F17/00

CPC分类号： A63F13/87 ,  A63F13/12 ,  A63F13/795 ,  A63F2300/552 ,  A63F2300/556 ,  A63F2300/61

摘要： A content recommendation method can include retrieving contacts for a player of a content recommendation game and listing content associated with the retrieved contacts and prompting the player in response to a selection of a particular one of the listed content to identify a specific one of the retrieved contacts as a source associated with the particular one of the listed content. The particular one of the listed content can be recommended to the identified specific one of the retrieved contacts when the player has incorrectly identified the specific one of the retrieved contacts as a source associated with the particular one of the listed content. Otherwise, the player can be awarded points in the game to a game score for the player for having correctly identified the specific one of the retrieved contacts as a source associated with the particular one of the listed content.

摘要翻译： 内容推荐方法可以包括检索用于内容推荐游戏的玩家的联系人，并且列出与所检索的联系人相关联的内容，并且响应于所列出的内容中的特定一个内容的选择来提示玩家以识别所检索的联系人中的特定的一个 作为与列出的特定内容相关联的源。 当播放器将特定的检索到的联系人作为与所列出的特定内容相关联的源之一不正确地识别时，可以将所列出的内容中的特定一个推荐给所识别的特定的一个。 否则，玩家可以将游戏中的积分授予玩家的游戏得分，用于将具体的一个所检索的联系人确定为与所列出的内容中的特定一个相关联的源。

公开(公告)号：US07840596B2

公开(公告)日：2010-11-23

申请号：US11854629

申请日：2007-09-13

申请人： Werner Geyer ,  Michael Muller ,  Elizabeth Anne Brownholtz ,  David Ryant Millen

发明人： Werner Geyer ,  Michael Muller ,  Elizabeth Anne Brownholtz ,  David Ryant Millen

IPC分类号： G06F7/00 ,  G06F17/30 ,  G06F15/16

CPC分类号： G06Q10/10 ,  Y10S707/99939 ,  Y10S707/99952

摘要： A collaboration server is described that enables both real-time conferencing and content management. Thus, client applications can connect to the server to share data and collaborate in real-time. The server allows fine grained sharing of any type of content using generic shared objects (GSO). Each GSO holds one or more pieces of persistent information and defines a list of people who are allowed to access the information. Each GSO also represents a persistent conferencing session, i.e., if clients modify GSOs, modifications are broadcast to all the other clients on the list of the shared object if they are connected. The server also manages relationships between shared objects; i.e., shared objects could be contained in other shared objects or reference other shared objects.

摘要翻译： 描述了能够实现实时会议和内容管理的协作服务器。 因此，客户端应用程序可以连接到服务器以共享数据并实时协作。 服务器允许使用通用共享对象（GSO）对任何类型的内容进行细粒度的共享。 每个GSO持有一个或多个持久性信息，并定义被允许访问信息的人员列表。 每个GSO还表示一个持续会议会话，即如果客户端修改GSO，那么如果共享对象被连接，修改将广播到共享对象列表上的所有其他客户端。 服务器还管理共享对象之间的关系; 即共享对象可以包含在其他共享对象中或引用其他共享对象。