公开(公告)号：US09584673B2

公开(公告)日：2017-02-28

申请号：US14838332

申请日：2015-08-27

Applicant: Kyocera Document Solutions Inc.

Inventor： Jumpei Takagi ,  Chika Tsuji ,  Daisuke Yoshida ,  Takeshi Nakamura ,  Takashi Nomura ,  Yuichi Obayashi ,  Katsuhiro Minoru

IPC: H04N1/00

CPC classification number: H04N1/00037 ,  H04N1/00029 ,  H04N1/00061 ,  H04N1/00076 ,  H04N1/00244 ,  H04N2201/0094

Abstract: A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator. The service support processing unit decides the searched second operator or the searched candidate for the second operator to assist or complement the solution work by the first operator.

Abstract translation: 一种设备管理装置，包括通信处理电路和服务支持处理电路。 通信处理电路接收从第一操作者发送的设备状态信息。 设备状态信息指示电子设备的设备状态信息。 第一个操作员对电子设备的故障进行解决方案的工作。 服务支持处理电路从接收到的设备状态信息确定设备状态信息被分类的类别。 服务支持处理单元在数据库中搜索第二运营商或第二运营商的候选者。 第二名操作员解决了属于确定类别的故障。 数据库存储包括每个操作者的故障的解决结果的操作者信息。 服务支持处理单元确定搜索到的第二运营商或第二运营商的搜索候选者以协助或补充第一运营商的解决方案。

公开(公告)号：US09529792B2

公开(公告)日：2016-12-27

申请号：US14862981

申请日：2015-09-23

Applicant: KYOCERA Document Solutions Inc.

Inventor： Yuichi Obayashi ,  Chika Tsuji ,  Katsuhiro Minoru ,  Takeshi Nakamura ,  Takashi Nomura ,  Jumpei Takagi ,  Daisuke Yoshida

IPC: G06F17/27 ,  G06F17/28 ,  G06F17/22 ,  H04N1/00 ,  G09B19/06

CPC classification number: G06F17/2735 ,  G06F17/2276 ,  G06F17/2705 ,  G06F17/275 ,  G06F17/2863 ,  G09B19/06 ,  H04N1/00244 ,  H04N2201/0094

Abstract: A glossary management device includes a read circuit, a storage circuit, an acquisition circuit, an analysis circuit, a term matching circuit, and a registration circuit. The storage circuit has a storage area for a glossary. The acquisition circuit acquires text data of a document if reading of the document is executed by a user. The analysis circuit performs analysis of the text data acquired by the acquisition circuit to identify a language of the document and parts of speech of text segments in the text data and extracts one or more text segments from the document based on the analysis. The term matching circuit performs matching for each of the extracted text segments against a public dictionary. The registration circuit adds to the glossary, each extracted text segment that does not match any entry term in the public dictionary.

Abstract translation: 词汇表管理装置包括读取电路，存储电路，采集电路，分析电路，术语匹配电路和注册电路。 存储电路具有用于词汇表的存储区域。 如果文档的读取由用户执行，则采集电路获取文档的文本数据。 分析电路执行由采集电路获取的文本数据的分析，以识别文本中的文本的语言和文本段的部分语言，并且基于分析从文档中提取一个或多个文本段。 术语匹配电路针对每个提取的文本段针对公共字典执行匹配。 注册电路添加到词汇表中，每个提取的文本段与公共字典中的任何条目不匹配。

公开(公告)号：US20160065752A1

公开(公告)日：2016-03-03

申请号：US14838332

申请日：2015-08-27

Applicant: Kyocera Document Solutions Inc.

Inventor： Jumpei Takagi ,  Chika Tsuji ,  Daisuke Yoshida ,  Takeshi Nakamura ,  Takashi Nomura ,  Yuichi Obayashi ,  Katsuhiro Minoru

IPC: H04N1/00

CPC classification number: H04N1/00037 ,  H04N1/00029 ,  H04N1/00061 ,  H04N1/00076 ,  H04N1/00244 ,  H04N2201/0094

Abstract: A device management apparatus includes a communication processing circuit and a service support processing circuit. The communication processing circuit receives device state information transmitted from a first operator. The device state information indicates device state information of the electronic device. The first operator performs solution work to a failure of the electronic device. The service support processing circuit determines a category into which the device state information is classified from the received device state information. The service support processing unit searches a database for a second operator or a candidate for the second operator. The second operator has solved a failure belonging to the determined category. The database stores operator information including a solution result of a failure of each operator. The service support processing unit decides the searched second operator or the searched candidate for the second operator to assist or complement the solution work by the first operator.

Abstract translation: 一种设备管理装置，包括通信处理电路和服务支持处理电路。 通信处理电路接收从第一操作者发送的设备状态信息。 设备状态信息指示电子设备的设备状态信息。 第一个操作员对电子设备的故障进行解决方案的工作。 服务支持处理电路从接收到的设备状态信息确定设备状态信息被分类的类别。 服务支持处理单元在数据库中搜索第二运营商或第二运营商的候选者。 第二名操作员解决了属于确定类别的故障。 数据库存储包括每个操作者的故障的解决结果的操作者信息。 服务支持处理单元确定搜索到的第二运营商或第二运营商的搜索候选者以协助或补充第一运营商的解决方案。