Supporting apparatus and supporting method
    11.
    发明授权
    Supporting apparatus and supporting method 有权
    配套设备及配套方法

    公开(公告)号:US08578210B2

    公开(公告)日:2013-11-05

    申请号:US12487364

    申请日:2009-06-18

    IPC分类号: G06F11/00

    摘要: A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3.

    摘要翻译: 支持装置包括配置信息存储单元,其中存储有与设备列表相关联的设备之间的依赖关系。 当输入发生故障的设备的信息时,从配置信息存储单元获得包括故障设备的设备之间的相关性。 基于所获得的与故障设备有关的设备之间的依赖关系以及有关故障设备的信息,创建了依赖关系的学习数据和故障原因彼此相关联。 然后,基于所创建的学习数据,通过使用例如算法ID3来生成指示用于指定故障原因的过程的解决过程。

    Method and apparatus for estimating candidate cause
    12.
    发明授权
    Method and apparatus for estimating candidate cause 有权
    用于估计候选原因的方法和装置

    公开(公告)号:US08555112B2

    公开(公告)日:2013-10-08

    申请号:US12973483

    申请日:2010-12-20

    IPC分类号: G06F11/00

    CPC分类号: G06F17/30973

    摘要: A method for estimating a candidate cause in a failure occurred in an information processing apparatus by a computer, the method includes retrieving, by the computer, a first set of incident information from a data storage region on the basis of failure symptom data which is set on the computer, the data storage region storing incident information, each piece of the incident information including failure symptom data, first cause data of a positive judgment result of a cause in the failure, and second cause data of a negative judgment result of the cause in the failure, each of the first set including the failure symptom data identical to the set failure symptom data.

    摘要翻译: 一种计算机在信息处理装置中发生故障的候选原因的方法,所述方法包括:根据设定的故障症状数据,从计算机检索来自数据存储区域的第一组事件信息 在计算机上,数据存储区域存储事件信息,每条事件信息包括故障症状数据,首先引起故障原因的肯定判断结果的数据,以及原因的否定判断结果的第二原因数据 在故障中,第一组中的每一个包括故障症状数据与设置的故障症状数据相同。

    Information processing system, apparatus, method, and recording medium of program
    13.
    发明授权
    Information processing system, apparatus, method, and recording medium of program 有权
    程序的信息处理系统,装置,方法和记录介质

    公开(公告)号:US08438176B2

    公开(公告)日:2013-05-07

    申请号:US13049216

    申请日:2011-03-16

    IPC分类号: G06F17/30

    CPC分类号: G06Q10/10

    摘要: An apparatus includes: an obtaining unit to obtain a plurality of addresses in order, and a storage unit to store a first group of addresses included in the plurality of addresses and obtained before a certain address is obtained by the obtaining unit, and to store a second group of addresses included in the plurality of addresses and obtained after the certain address is obtained by the obtaining unit. An extracting unit extracts one or more addresses from the first group of addresses when the obtaining unit further obtains an address that matches any address of the first group of addresses, or extracts one or more addresses of the second group of addresses when the obtaining unit further obtains an address that matches any address of the second group of addresses, wherein the one or more extracted addresses are other than the matched address.

    摘要翻译: 一种装置,包括:顺序获取多个地址的获取单元,以及存储单元,用于存储包含在所述多个地址中并且在所述获取单元获得某个地址之前获得的第一组地址,并存储 包括在多个地址中的第二组地址,并且在获得单元获得特定地址之后获得。 当获取单元进一步获得与第一组地址匹配的地址的地址时,提取单元从第一组地址中提取一个或多个地址,或者当获取单元进一步提取时,提取第二组地址的一个或多个地址 获得与第二组地址的任何地址匹配的地址,其中所述一个或多个提取的地址不是匹配的地址。

    Recovery method management device, recovery method management method and computer product for recovering a failure of IT system
    14.
    发明授权
    Recovery method management device, recovery method management method and computer product for recovering a failure of IT system 有权
    恢复方法管理装置,恢复方法管理方法和恢复IT系统故障的计算机产品

    公开(公告)号:US08099626B2

    公开(公告)日:2012-01-17

    申请号:US12955264

    申请日:2010-11-29

    IPC分类号: G06F11/00

    摘要: A recovery method management method includes executing and completing a work on a work target of a system according to a work start command and a work completion command, creating working method information for each work target, acquiring before-work-start system information and after-work-completion system information of the system to create before-and-after-work change information for each work target, storing and managing the working method information and the before-and-after-work change information in a work information managing and storing unit for each work target, creating recovery method information for each similar recovery work target among the work targets on the basis of the working method information, creating before-and-after-recovery change information for each recovery work target on the basis of the before-and-after-work change information, and storing and managing the recovery method information created and the before-and-after-recovery change information created in a recovery method managing and storing unit for each recovery work target.

    摘要翻译: 恢复方法管理方法包括根据工作开始命令和工作完成指令执行和完成系统的工作目标,为每个工作目标创建工作方法信息,获取工作前 - 开始系统信息, 为每个工作目标创建工作前后变更信息的系统的工作完成系统信息,在工作信息管理和存储单元中存储和管理工作方法信息和工作前变更信息 针对每个工作目标,基于工作方法信息,在工作目标之间为每个类似的恢复工作目标创建恢复方法信息,基于之前的每个恢复工作目标创建每个恢复工作目标之前和之后的恢复改变信息, 和工作后变更信息,以及存储和管理创建的恢复方法信息和创建的恢复之前和之后的改变信息 用于每个恢复工作目标的恢复方法管理和存储单元。

    INFORMATION PROCESSING SYSTEM, APPARATUS, METHOD, AND RECORDING MEDIUM OF PROGRAM
    15.
    发明申请
    INFORMATION PROCESSING SYSTEM, APPARATUS, METHOD, AND RECORDING MEDIUM OF PROGRAM 有权
    信息处理系统,程序的装置,方法和记录介质

    公开(公告)号:US20110231421A1

    公开(公告)日:2011-09-22

    申请号:US13049216

    申请日:2011-03-16

    IPC分类号: G06F17/30

    CPC分类号: G06Q10/10

    摘要: An apparatus includes: an obtaining unit to obtain a plurality of addresses in order, and a storage unit to store a first group of addresses included in the plurality of addresses and obtained before a certain address is obtained by the obtaining unit, and to store a second group of addresses included in the plurality of addresses and obtained after the certain address is obtained by the obtaining unit. An extracting unit extracts one or more addresses from the first group of addresses when the obtaining unit further obtains an address that matches any address of the first group of addresses, or extracts one or more addresses of the second group of addresses when the obtaining unit further obtains an address that matches any address of the second group of addresses, wherein the one or more extracted addresses are other than the matched address.

    摘要翻译: 一种装置,包括:顺序获取多个地址的获取单元,以及存储单元,用于存储包含在所述多个地址中并且在所述获取单元获得某个地址之前获得的第一组地址,并存储 包括在多个地址中的第二组地址,并且在获得单元获得特定地址之后获得。 当获取单元进一步获得与第一组地址匹配的地址的地址时,提取单元从第一组地址中提取一个或多个地址,或者当获取单元进一步提取时,提取第二组地址的一个或多个地址 获得与第二组地址的任何地址匹配的地址,其中所述一个或多个提取的地址不是匹配的地址。

    Configuration information verification apparatus and configuration information verification method
    16.
    发明申请
    Configuration information verification apparatus and configuration information verification method 有权
    配置信息验证装置和配置信息验证方法

    公开(公告)号:US20110167411A1

    公开(公告)日:2011-07-07

    申请号:US12929084

    申请日:2010-12-29

    IPC分类号: G06F9/44

    摘要: A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

    摘要翻译: 配置信息验证装置包括:活动监视信息收集单元,用于从构成网络的多个配置项收集活动监视信息;逻辑公式创建单元,用于参考表示关于配置项之间的连接关系的信息的配置信息, 通过对位于通向相应配置项目的路由上的配置项执行AND运算,并且如果活动监视信息指示对应的配置项正在运行,则将“true”值分配给逻辑公式,从而对每个配置项的逻辑公式 正常情况下,如果活动监视信息表示相应的配置项不正常运行,则为逻辑公式分配“假”; 以及逻辑公式验证单元,用于从多个逻辑公式验证是否存在不一致的逻辑公式。

    INFORMATION COLLECTION DEVICE, INFORMATION COLLECTION PROGRAM, AND METHOD
    17.
    发明申请
    INFORMATION COLLECTION DEVICE, INFORMATION COLLECTION PROGRAM, AND METHOD 有权
    信息收集设备,信息收集程序和方法

    公开(公告)号:US20110131323A1

    公开(公告)日:2011-06-02

    申请号:US12979113

    申请日:2010-12-27

    IPC分类号: G06F15/173

    摘要: An information collection device acquires information from a plurality of devices connected through a network. The information collection device includes: a first addition unit that adds, for each of the devices, an information collection duration required to collect information of the devices to a communication duration required to communicate with the devices; a second addition unit that adds a maximum duration among the durations by addition of the first addition unit to a predetermined time to obtain a first time; a subtraction unit that subtracts the information collection duration of each of the devices from the first time; a first setting unit that sets a time obtained by the subtraction unit as a second time that is when information collection starts at each of the devices; and an acquisition unit that acquires information obtained by the information collection that starts at the second time.

    摘要翻译: 信息收集装置从通过网络连接的多个装置获取信息。 所述信息收集装置包括:第一加法单元,对于每个所述设备,将收集所述设备的信息所需的信息收集持续时间与所述设备进行通信所需的通信持续时间相加; 第二加法单元,通过将第一加法单元加法到预定时间来在持续时间中增加最大持续时间以获得第一次; 减法单元,从第一次减去每个设备的信息收集持续时间; 第一设置单元,其将由所述减法单元获得的时间设置为当在每个设备处开始信息收集时的第二时间; 以及获取单元,其获取通过第二次开始的信息收集获得的信息。

    RULE CREATION METHOD AND RULE CREATING APPARATUS
    18.
    发明申请
    RULE CREATION METHOD AND RULE CREATING APPARATUS 有权
    规则创造方法和规则创造装置

    公开(公告)号:US20100070458A1

    公开(公告)日:2010-03-18

    申请号:US12489211

    申请日:2009-06-22

    IPC分类号: G06F17/00

    CPC分类号: G06F17/30569

    摘要: An information processing apparatus obtains, from an F-CMDB for managing CIs regarding resources and their attribute values, CIs with the type and attribute of the resource for which a rule is to be created for use at the time of comparison between CIs. From the F-CMDB for managing CIs of SRC and CIs of DST, and relations between SRC and DST together, the information processing apparatus also obtains CI pairs with SRC including any CI previously obtained and also having a relation corresponding to the determination objective of the rule. Then, the information processing apparatus subjects CIs of SRC with the same classification as that defined in a CI of DST to grouping. Then, the information processing apparatus stores a group of CIs of SRC obtained through grouping in a rule DB as a rule for the determination objective.

    摘要翻译: 信息处理装置从用于管理有关资源及其属性值的CI的F-CMDB获得具有要在CI之间进行比较时使用规则的资源的类型和属性的CI。 从用于管理SRC和CI的CI的F-CMDB以及SRC与DST之间的关系在一起,信息处理设备还获得包括先前获得的任何CI的SRC的CI对,并且还具有与 规则。 然后,信息处理装置使具有与DST的CI中定义的分类相同的SRC的分类对象。 然后,信息处理装置将通过分组获得的SRC的一组CI作为规则目标的规则存储在规则DB中。