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公开(公告)号：US10728387B1
公开(公告)日：2020-07-28
申请号：US16549438
申请日：2019-08-23
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Brian J. Frommelt , James C. Duran , Larry D. Freeman , Francesca Schuler , Ross Venhuizen
Abstract: Systems and methods for sharing on-scene camera intelligence, available at crime center computing devices, with call handling and CAD computing devices. One example call handling computing device includes an electronic processor configured to receive a call from a remote caller and caller location information. The electronic processor is further configured to transmit, to a crime center computing device, a camera availability request including the caller location information. The electronic processor is also configured to receive, from the crime center computing device, an indication of available cameras substantially at the location of the remote caller and status information for the available cameras. The electronic processor is further configured to provide a call handling user with the status information. The electronic processor is also configured to receive, from the crime center computing device, at least one of video intelligence derived from the available cameras or video feeds from the available cameras.
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公开(公告)号：US20200151841A1
公开(公告)日：2020-05-14
申请号：US16190457
申请日：2018-11-14
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Francesca Schuler , Gail G. Ballengee , Brian J. Frommelt
Abstract: Recommending public safety resource allocation. An electronic computing device includes a network interface configured to receive a data feed from a network-connectable device. The data feed includes information related to a public safety incident. The electronic computing device further includes an electronic processor configured to determine an incident type of the public safety incident based on the information included in the data feed. The electronic processor is further configured to determine a trust score for the data feed as a function of one or more public safety parameters associated with the network-connectable device. The electronic processor is further configured to identify a public safety resource to respond to the public safety incident based on the trust score, the information included in the data feed, and the incident type. The electronic processor is further configured to provide a recommendation that the public safety resource respond to the public safety incident.
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公开(公告)号：US20200068068A1
公开(公告)日：2020-02-27
申请号：US16443210
申请日：2019-06-17
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Vidya Sagar Pitta Eswara Chandra , Brian J. Frommelt
Abstract: Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device operated by a caller; analyze the call for an incident factor; and direct the call, based on the incident factor, to either an automated call handler or to an active call queue. The electronic computing device is further configured to assign an existing incident identifier associated with the existing incident to a call record of the call based on determining whether the call is in regard to an existing incident. The electronic computing device is further configured to assign the call record to an abandoned call queue, and display, via a workstation of a call taker, a list of calls included in the abandoned call queue. The list includes the call and an indication whether the existing incident identifier has been assigned to the call record.
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公开(公告)号：US10362168B1
公开(公告)日：2019-07-23
申请号：US16110494
申请日：2018-08-23
Applicant: MOTOROLA SOLUTIONS, INC.
Inventor： Vidya Sagar Pitta Eswara Chandra , Brian J. Frommelt
Abstract: Methods and systems for call queue improvement. One system includes an electronic computing device configured to receive a call from a communication device operated by a caller; analyze the call for an incident factor; and direct the call, based on the incident factor, to either an automated call handler or to an active call queue. The electronic computing device is further configured to assign an existing incident identifier associated with the existing incident to a call record of the call based on determining whether the call is in regard to an existing incident. The electronic computing device is further configured to assign the call record to an abandoned call queue, and display, via a workstation of a call taker, a list of calls included in the abandoned call queue. The list includes the call and an indication whether the existing incident identifier has been assigned to the call record.
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