-
公开(公告)号：US20160373582A1
公开(公告)日：2016-12-22
申请号：US15199945
申请日：2016-06-30
Applicant: Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
Inventor： Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
IPC: H04M3/523
CPC classification number: H04M3/5231 , G06Q10/02 , H04L63/08 , H04M3/5158 , H04M3/5232 , H04M3/5238 , H04M2203/60 , H04M2207/18
Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment of a system and method for managing, directing, and queuing communication events may also communicate contextual data between a communication device and a communication system.
Abstract translation: 提供通信设备，用于使得用户能够建立例如诸如呼叫中心之类的通信系统的自动回叫。 软件设备应用使得通信设备能够通过数据交换与呼叫中心进行通信。 通信设备包括用于显示用于允许用户与通信系统交互的控制的显示屏幕。 控件允许用户请求从中选择提供商或公司联系的供应商列表。 通信设备还提供用于允许用户从与所选择的提供商相关联的队列列表中选择加入的队列的控制。 用于管理，引导和排队通信事件的系统和方法的实施例还可以在通信设备和通信系统之间传送上下文数据。
-
12.发明授权公开(公告)号：US09055149B2
公开(公告)日：2015-06-09
申请号：US13479870
申请日：2012-05-24
Applicant: Eric I. Camulli , Mark J. Williams , Larry Miner
Inventor： Eric I. Camulli , Mark J. Williams , Larry Miner
CPC classification number: H04M3/5231 , G06Q10/02 , H04M3/5238 , H04M2207/18
Abstract: Embodiments of a system and method are disclosed for initiating a call-back sequence using image technology. Embodiments include capturing an image using an image sensor, sending the captured image to a communication system, searching a database of images for persons corresponding to the captured image, sending a request in a data format to the communication system for a connection with the persons, receiving an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining a user selection of a queue as a selected queue using the session queuing component, sending a request to the communication system in a data format for expected wait time, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.
Abstract translation: 公开了用于使用图像技术发起回叫序列的系统和方法的实施例。 实施例包括使用图像传感器捕获图像，将捕获的图像发送到通信系统，搜索与捕获图像相对应的人的图像的数据库，向通信系统发送与人的连接的数据格式的请求， 接收活动队列的标识，使用会话队列组件在显示屏幕上显示活动队列的指示，使用所述会话队列组件获取队列作为所选队列的用户选择，在所述队列中向所述通信系统发送请求 预期等待时间的数据格式，从通信系统接收预期的等待时间，并以回叫的数据格式向通信系统发送确认。
-
13.发明申请公开(公告)号：US20120295596A1
公开(公告)日：2012-11-22
申请号：US13479870
申请日：2012-05-24
Applicant: Eric I. Camulli , Mark J. Williams , Larry Miner
Inventor： Eric I. Camulli , Mark J. Williams , Larry Miner
IPC: H04W4/00
CPC classification number: H04M3/5231 , G06Q10/02 , H04M3/5238 , H04M2207/18
Abstract: Embodiments of a system and method are disclosed for initiating a call-back sequence using image technology. Embodiments include capturing an image using an image sensor, sending the captured image to a communication system, searching a database of images for persons corresponding to the captured image, sending a request in a data format to the communication system for a connection with the persons, receiving an identification of active queues, displaying an indication of the active queues on a display screen using a session queuing component, obtaining a user selection of a queue as a selected queue using the session queuing component, sending a request to the communication system in a data format for expected wait time, receiving the expected wait time from the communication system, and sending a confirmation to the communication system in a data format for a call-back.
Abstract translation: 公开了用于使用图像技术发起回叫序列的系统和方法的实施例。 实施例包括使用图像传感器捕获图像，将捕获的图像发送到通信系统，搜索与捕获图像相对应的人的图像的数据库，向通信系统发送与人的连接的数据格式的请求， 接收活动队列的标识，使用会话队列组件在显示屏幕上显示活动队列的指示，使用所述会话队列组件获取队列作为所选队列的用户选择，在所述队列中向所述通信系统发送请求 预期等待时间的数据格式，从通信系统接收预期的等待时间，并以回叫的数据格式向通信系统发送确认。
-
公开(公告)号：US06326547B1
公开(公告)日：2001-12-04
申请号：US09432145
申请日：1999-11-02
Applicant: Don M. Saxby , Mark J. Williams , Thomas T. Hardt , Joseph R. Allen , Edward J. Kliewer , Christopher Hunt , Henry C. Coles, III
Inventor： Don M. Saxby , Mark J. Williams , Thomas T. Hardt , Joseph R. Allen , Edward J. Kliewer , Christopher Hunt , Henry C. Coles, III
IPC: H01B706
CPC classification number: H05K7/1491 , H02G11/00 , Y10S174/09
Abstract: A cable management system for organizing and controlling cables extending from an electronic device while providing substantially unimpeded device access, substantially unrestricted cable movement and substantially unrestricted air flow into and out of the device. The system attaches to a secure structure and is capable of boxing out from the structure to allow access to service a device positioned within the secure structure. The cable management system includes at least three cable arms of rigid material, a coupling member attached between each adjacent pair of the at least three cable arms, where the coupling member provides movement between each of the adjacent pairs of cable arms.
Abstract translation: 一种电缆管理系统，用于组织和控制从电子设备延伸的电缆，同时提供基本上无阻碍的设备接入，基本上不受限制的电缆移动以及基本上无限制的空气流入和流出设备。 该系统连接到安全结构，并且能够从结构中进行拳击，以允许对位于安全结构内的设备进行访问。 电缆管理系统包括至少三个刚性材料的电缆臂，耦合构件附接在每对相邻的至少三个电缆臂之间，其中耦合构件提供每个相邻电缆臂之间的运动。
-
15.发明授权Apparatus and method for defining the form and attributes of an object in an image 失效用于定义图像中对象的形式和属性的装置和方法
公开(公告)号：US5611036A
公开(公告)日：1997-03-11
申请号：US311398
申请日：1994-09-23
Applicant: Andrew L. Berend , Mark J. Williams , Michael Brocklehurst
Inventor： Andrew L. Berend , Mark J. Williams , Michael Brocklehurst
CPC classification number: G06T13/80 , G06T11/001
Abstract: Apparatus and method for defining the form and attributes of an object in an image. The form and attributes of the object are defined in such a way that the attribute data can be modified without changing the form. Attribute data may include opacity, color, and object width. In detail, a path which represents the underlying skeletal form of an object in an image is generated from path control data, which may comprise data defining path control points. Values of an attribute of the object are specified at attribute points which have a position relative to the path. The attribute points may be varied without changing the form. The apparatus and method may be used for computer painting and to generate a matte or transparency image.
Abstract translation: 用于定义图像中对象的形式和属性的装置和方法。 定义对象的形式和属性，使得属性数据可以在不改变表单的情况下进行修改。 属性数据可能包括不透明度，颜色和对象宽度。 详细地，表示图像中的对象的基本骨架形式的路径是从路径控制数据生成的，路径控制数据可以包括定义路径控制点的数据。 在具有相对于路径的位置的属性点处指定对象的属性的值。 属性点可以改变而不改变形式。 该装置和方法可用于计算机绘画和产生无光泽或透明度图像。
-
Patent Agency Ranking
公开(公告)号：US20160323452A1
公开(公告)日：2016-11-03
申请号：US15210720
申请日：2016-07-14
Applicant: Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
Inventor： Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
CPC classification number: H04M3/5231 , G06Q10/02 , H04L63/08 , H04M3/5158 , H04M3/5232 , H04M3/5238 , H04M2203/60 , H04M2207/18
Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.
-
17.发明授权公开(公告)号：US09398154B2
公开(公告)日：2016-07-19
申请号：US13620048
申请日：2012-09-14
Applicant: Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
Inventor： Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
CPC classification number: H04M3/5231 , G06Q10/02 , H04L63/08 , H04M3/5158 , H04M3/5232 , H04M3/5238 , H04M2203/60 , H04M2207/18
Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.
Abstract translation: 提供通信设备，用于使得用户能够建立例如诸如呼叫中心之类的通信系统的自动回叫。 软件设备应用使得通信设备能够通过数据交换与呼叫中心进行通信。 通信设备包括用于显示用于允许用户与通信系统交互的控制的显示屏幕。 控件允许用户请求从中选择提供商或公司联系的供应商列表。 通信设备还提供用于允许用户从与所选择的提供商相关联的队列列表中选择加入的队列的控制。 实施例还可以在通信设备和通信系统之间传送上下文数据，包括与通信设备的用户相关联的信息以及用于辅助，指导或解决用户问题的信息。
-
公开(公告)号：US20130251139A1
公开(公告)日：2013-09-26
申请号：US13620048
申请日：2012-09-14
Applicant: Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
Inventor： Mark J. Williams , Eric I. Camulli , Larry Miner , Rob Brazier
IPC: H04M3/523
CPC classification number: H04M3/5231 , G06Q10/02 , H04L63/08 , H04M3/5158 , H04M3/5232 , H04M3/5238 , H04M2203/60 , H04M2207/18
Abstract: A communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the communication device to communicate with the call center through the exchange of data. The communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider. An embodiment may also communicate contextual data between a communication device and a communication system, including information associated with the user of the communication device and information used to assist, instruct, or solve a user's problem.
Abstract translation: 提供通信设备，用于使得用户能够建立例如诸如呼叫中心之类的通信系统的自动回叫。 软件设备应用使得通信设备能够通过数据交换与呼叫中心进行通信。 通信设备包括用于显示用于允许用户与通信系统交互的控制的显示屏幕。 控件允许用户请求从中选择提供商或公司联系的供应商列表。 通信设备还提供用于允许用户从与所选择的提供商相关联的队列列表中选择加入的队列的控制。 实施例还可以在通信设备和通信系统之间传送上下文数据，包括与通信设备的用户相关联的信息以及用于辅助，指导或解决用户问题的信息。
-
公开(公告)号：US20130165542A1
公开(公告)日：2013-06-27
申请号：US13821167
申请日：2011-09-07
Applicant: Stephen E. Amos , Robert W. Hunter , Ronald J. Israelson , Towako Takeishi , Mark J. Williams , Takujiro Yamabe
Inventor： Stephen E. Amos , Robert W. Hunter , Ronald J. Israelson , Towako Takeishi , Mark J. Williams , Takujiro Yamabe
IPC: C08K7/28
CPC classification number: C08K7/28 , C08K2201/005 , Y10T428/2982 , Y10T428/2996
Abstract: The present disclosure provides a plurality of glass bubbles having an average true density of up to about 0.55 grams per cubic centimeter and a size distribution including a median size in a range from about 15 micrometers to 40 micrometers. A hydrostatic pressure at which ten percent by volume of the plurality of glass bubbles collapses is at least about 100 megapascals. In some embodiments, the plurality of glass bubbles is a graded fraction preparable by classifying a second plurality of glass bubbles, wherein the second plurality of glass bubbles has a higher percentage of glass bubbles with a size of up to ten micrometers than the first plurality of glass bubbles. Composites including the plurality of glass bubbles are also disclosed.
-
公开(公告)号：US20120196578A1
公开(公告)日：2012-08-02
申请号：US13446758
申请日：2012-04-13
Applicant: Mark J. Williams , Eric I. Camulli , Larry Miner
Inventor： Mark J. Williams , Eric I. Camulli , Larry Miner
CPC classification number: H04M3/5231 , G06Q10/02 , H04M3/5238 , H04M2207/18
Abstract: A mobile communication device is provided for enabling a user to establish an automated call back from a communication system, such as a call center, for example. A software device application enables the mobile communication device to communicate with the call center through the exchange of data. The mobile communication device includes a display screen for displaying controls for allowing the user to interact with the communication system. The controls allow the user to request a list of providers from which to select a provider or company to contact. The mobile communication device further provides controls for allowing the user to select a queue to join from a list of queues associated with the selected provider.
Abstract translation: 提供了移动通信设备，用于使得用户能够建立例如诸如呼叫中心之类的通信系统的自动回叫。 软件设备应用使得移动通信设备能够通过数据交换与呼叫中心进行通信。 移动通信设备包括用于显示用于允许用户与通信系统交互的控制的显示屏幕。 控件允许用户请求从中选择提供商或公司联系的供应商列表。 移动通信设备还提供用于允许用户从与所选择的提供商相关联的队列列表中选择加入队列的控制。
-
-
-
-
-
-
-
-
-
Search Results
30
records
(took 0.022 seconds)
