公开(公告)号：US08719643B2

公开(公告)日：2014-05-06

申请号：US12952462

申请日：2010-11-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

IPC分类号： G06F11/00

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06F11/327

摘要： When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

摘要翻译： 当在计算机系统中出现问题时，执行以下处理。 也就是说，至少包括提供给操作者的系统信息的操作内容和输入请求以及从系统信息的信息源获取与输入请求相关的系统信息的命令的故障排除过程被分配给 输入请求被引用。 此外，根据该命令，从存在系统信息的信息源收集系统信息。 然后，在从故障排除步骤中删除系统信息的这些输入请求之后，将向操作员呈现所产生的故障排除步骤。 因此，可以显着减少操作者在故障排除操作中的工作量，直到操作完成的时间缩短，从而使故障排除成为可能。

公开(公告)号：US20110093310A1

公开(公告)日：2011-04-21

申请号：US12954325

申请日：2010-11-24

申请人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Keiichi Oguro ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto

发明人： Yukihiro Watanabe ,  Yasuhide Matsumoto ,  Kuniaki Shimada ,  Keiichi Oguro ,  Akira Katsuno ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto

IPC分类号： G06Q10/00

CPC分类号： G05B19/41865 ,  G05B2219/32234 ,  G05B2219/32371 ,  G06Q10/0635 ,  Y02P90/20 ,  Y02P90/26 ,  Y02P90/86

摘要： Based on past failure sign appearance situations and past failure occurrence situations, failure occurrence probability which varies with a time elapse after failure sign appearance is calculated, and also, based on maintenance cost information of an operations management objective system, a short-term troubleshooting cost required for responding to a failure associated with the failure sign appeared in the system is calculated. Furthermore, based on the past failure sign appearance situations and the past failure occurrence situations, and also, the maintenance cost information and the failure occurrence probability, a short-term first preventive maintenance cost required for preventive maintenance of the failure associated with the failure sign, and also, the failure occurrence probability and a short-term second preventive maintenance cost for when preventive maintenance performance is postponed until next failure sign appearance, are calculated. Then, options in which the short-term first preventive maintenance cost, the short-term second preventive maintenance cost and the troubleshooting cost are associated with the failure occurrence probability, are prepared to be offered via an output device.

摘要翻译： 根据过去故障标志出现情况和过去故障发生情况，计算出故障符号出现后随时间变化的故障发生概率，并根据运行管理目标系统的维护成本信息，短期故障排除成本 计算出系统中出现故障符号相关故障所需的响应。 此外，根据过去的故障标志出现情况和过去的故障发生情况，以及维护成本信息和故障发生概率，预防性维护与故障标志相关的故障所需的短期第一预防性维护成本 ，并且还计算出将预防性维护性能推迟到下一次失败标志出现时的故障发生概率和短期第二预防性维护成本。 然后，准备通过输出装置提供短期第一预防性维护成本，短期第二预防维护成本和故障排除成本与故障发生概率相关联的选项。

公开(公告)号：US20110066939A1

公开(公告)日：2011-03-17

申请号：US12952462

申请日：2010-11-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Keiichi Oguro

IPC分类号： G06F3/00

CPC分类号： G06F11/0793 ,  G06F11/0748 ,  G06F11/327

摘要： When a problem occurs in a computer system, the following processing is performed. That is, a troubleshooting procedure that includes, at least, operation content and input request for system information, presented to an operator, and in which command to acquire system information related to the input request from the information source of the system information are assigned to the input request, is referenced. Furthermore, in accordance with the command, system information is collected from an information source where system information exists. Then, after those input request for system information have been removed from the troubleshooting procedure, the resultant troubleshooting procedure is presented to the operator. Thus, the workload of the operator in the troubleshooting operation can be significantly reduced, and the time until the operation is completed is shortened, making rapid troubleshooting possible.

摘要翻译： 当在计算机系统中出现问题时，执行以下处理。 也就是说，至少包括提供给操作者的系统信息的操作内容和输入请求以及从系统信息的信息源获取与输入请求相关的系统信息的命令的故障排除过程被分配给 输入请求被引用。 此外，根据该命令，从存在系统信息的信息源收集系统信息。 然后，在从故障排除步骤中删除系统信息的这些输入请求之后，将向操作员呈现所产生的故障排除步骤。 因此，可以显着减少操作者在故障排除操作中的工作量，直到操作完成的时间缩短，从而使故障排除成为可能。

公开(公告)号：US20110004675A1

公开(公告)日：2011-01-06

申请号：US12884308

申请日：2010-09-17

申请人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

发明人： Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada

IPC分类号： G06F15/177

CPC分类号： G06F17/30997 ,  G06F17/30566 ,  G06Q10/06

摘要： An information management device for performing an information update process from a virtual integrated management device that manages a plurality of device configuration information management devices to the device configuration information management devices, comprises a meta information management unit and an update processing unit. The meta information management unit, which is used to store meta information, indicates from which device configuration information management devices managed information comes. The update processing unit is used to narrow down the device configuration information management devices having information. The information is the basis of information on an update process such as registration, update and deletion based on the meta information, and giving a request for the update process, such as registration, update and deletion only to the device configuration information management devices narrowed down.

摘要翻译： 一种用于从管理多个设备配置信息管理设备的虚拟集成管理设备向设备配置信息管理设备执行信息更新处理的信息管理设备，包括元信息管理单元和更新处理单元。 用于存储元信息的元信息管理单元指示从哪个设备配置信息管理设备管理的信息到来。 更新处理单元用于缩小具有信息的设备配置信息管理设备。 该信息是基于元信息的注册，更新和删除等更新处理的信息的基础，仅向被缩小的设备配置信息管理装置提供诸如注册，更新和删除等更新处理的请求 。

公开(公告)号：US08572047B2

公开(公告)日：2013-10-29

申请号：US13044797

申请日：2011-03-10

申请人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

发明人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

IPC分类号： G06F7/00 ,  G06F17/00 ,  G06F17/30

CPC分类号： G06F17/30377 ,  G06F17/30227 ,  G06F17/30362 ,  G06F17/30575

摘要： In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

摘要翻译： 在具有保存关于信息系统的配置信息的多个元素数据库和用于整体地管理元素数据库的集成数据库的综合管理数据库系统中，响应于更新请求保持安全状态而不能返回应答的元素数据库 不通知两阶段提交的第一阶段中的更新请求，从而在数据更新时实现同步，并保持系统中数据的一致性。

公开(公告)号：US08522078B2

公开(公告)日：2013-08-27

申请号：US12409273

申请日：2009-03-23

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Akira Katsuno

IPC分类号： G06F11/00

CPC分类号： H04L41/5061 ,  G06Q10/10 ,  H04L41/5074

摘要： A trouble coping apparatus includes an incident registration section which registers information about an incident which has solved a problem, a solution knowledge generation section which generates trouble solution knowledge from the incident information, a risk registration section which registers risk items which are materials for judging appropriateness of selection of a work candidate, with the trouble solution knowledge, a risk evaluation section which generates navigation information showing a trouble solution procedure from the trouble solution knowledge, and a solution procedure display section which displays the navigation information.

摘要翻译： 故障处理装置包括登记解决问题的事件的信息的事件登记部，从事件信息生成故障解决知识的解决方案知识生成部，记录作为判断适当性的材料的风险项的风险登录部 通过故障解决方案知识选择工作候选人，从故障解决方案知识中生成显示故障解决程序的导航信息的风险评估部分，以及显示导航信息的解决过程显示部分。

公开(公告)号：US20110161288A1

公开(公告)日：2011-06-30

申请号：US13044797

申请日：2011-03-10

申请人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

发明人： Kenji Morimoto ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Yasuhide Matsumoto ,  Yuji Wada ,  Yukihiro Watanabe ,  Akira Katsuno

IPC分类号： G06F17/30

CPC分类号： G06F17/30377 ,  G06F17/30227 ,  G06F17/30362 ,  G06F17/30575

摘要： In an integrated management database system having a plurality of element databases holding the configuration information about an information system and an integrated database for integrally managing the element databases, an element database which cannot return a reply while maintaining a secure state in response to an update request is not informed of the update request in the first phase of a two-phase commit, thereby attaining synchronization when data is updated, and maintaining the consistency of the data in the system.

摘要翻译： 在具有保存关于信息系统的配置信息的多个元素数据库和用于整体地管理元素数据库的集成数据库的综合管理数据库系统中，响应于更新请求保持安全状态而不能返回应答的元素数据库 不通知两阶段提交的第一阶段中的更新请求，从而在数据更新时实现同步，并保持系统中数据的一致性。

公开(公告)号：US20110167411A1

公开(公告)日：2011-07-07

申请号：US12929084

申请日：2010-12-29

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

IPC分类号： G06F9/44

CPC分类号： G06F21/305 ,  G06F2221/2101 ,  G06F2221/2129 ,  H04L41/0856 ,  H04L41/0866 ,  H04L63/123 ,  H04L67/1095 ,  H04L67/303 ,  H04L67/34

摘要： A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

摘要翻译： 配置信息验证装置包括：活动监视信息收集单元，用于从构成网络的多个配置项收集活动监视信息;逻辑公式创建单元，用于参考表示关于配置项之间的连接关系的信息的配置信息， 通过对位于通向相应配置项目的路由上的配置项执行AND运算，并且如果活动监视信息指示对应的配置项正在运行，则将“true”值分配给逻辑公式，从而对每个配置项的逻辑公式 正常情况下，如果活动监视信息表示相应的配置项不正常运行，则为逻辑公式分配“假”; 以及逻辑公式验证单元，用于从多个逻辑公式验证是否存在不一致的逻辑公式。

公开(公告)号：US08549484B2

公开(公告)日：2013-10-01

申请号：US12929084

申请日：2010-12-29

申请人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

发明人： Yuji Wada ,  Akira Katsuno ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Kuniaki Shimada ,  Masazumi Matsubara ,  Hiroshi Otsuka

IPC分类号： G06F11/30 ,  G06F15/177 ,  G06F15/173 ,  G06F11/00 ,  G06F9/44 ,  G06F15/16 ,  G06F12/14

CPC分类号： G06F21/305 ,  G06F2221/2101 ,  G06F2221/2129 ,  H04L41/0856 ,  H04L41/0866 ,  H04L63/123 ,  H04L67/1095 ,  H04L67/303 ,  H04L67/34

摘要： A configuration information verification apparatus includes an alive monitoring information collecting unit for collecting alive monitoring information from a plurality of configuration items constituting a network, a logical formula creating unit for referring to configuration information that represents information about connection relationships between the configuration items and creating a logical formula with respect to each configuration item by performing an AND operation on configuration items positioned on a route leading to corresponding configuration item, and assigning a “true” value to the logical formula if the alive monitoring information indicates that the corresponding configuration item is operating normally and assigning a “false” to the logical formula if the alive monitoring information indicates that the corresponding configuration item is not operating normally; and a logical formula verifying unit for verifying, from a plurality of logical formulae, whether an inconsistent logical formula is present.

摘要翻译： 配置信息验证装置包括：活动监视信息收集单元，用于从构成网络的多个配置项收集活动监视信息;逻辑公式创建单元，用于参考表示关于配置项之间的连接关系的信息的配置信息， 通过对位于通向相应配置项目的路由上的配置项执行AND运算，并且如果活动监视信息指示对应的配置项正在运行，则将“true”值分配给逻辑公式，从而对每个配置项的逻辑公式 正常情况下，如果活动监视信息表示相应的配置项不正常运行，则为逻辑公式分配“假”; 以及逻辑公式验证单元，用于从多个逻辑公式验证是否存在不一致的逻辑公式。

公开(公告)号：US08578210B2

公开(公告)日：2013-11-05

申请号：US12487364

申请日：2009-06-18

申请人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

发明人： Kuniaki Shimada ,  Yasuhide Matsumoto ,  Yukihiro Watanabe ,  Yuji Wada ,  Masazumi Matsubara ,  Kenji Morimoto ,  Hiroshi Otsuka

IPC分类号： G06F11/00

CPC分类号： H04L41/0631 ,  H04L41/0213 ,  H04L67/125 ,  H04L69/40

摘要： A supporting apparatus includes a configuration-information storage unit having stored therein dependencies among devices in association with a list of the devices. When information about a device where a failure has occurred is input, a dependency among devices including the faulty device is obtained from the configuration-information storage unit. Based on the obtained dependency among devices including the faulty device and information about the faulty device, learning data with the dependency and a cause of failure being associated with each other is created. Then, based on the created learning data, a solution procedure indicative of a procedure for specifying the cause of failure is generated by using, for example, algorithm ID3.

摘要翻译： 支持装置包括配置信息存储单元，其中存储有与设备列表相关联的设备之间的依赖关系。 当输入发生故障的设备的信息时，从配置信息存储单元获得包括故障设备的设备之间的相关性。 基于所获得的与故障设备有关的设备之间的依赖关系以及有关故障设备的信息，创建了依赖关系的学习数据和故障原因彼此相关联。 然后，基于所创建的学习数据，通过使用例如算法ID3来生成指示用于指定故障原因的过程的解决过程。