公开(公告)号：US5533093A

公开(公告)日：1996-07-02

申请号：US343699

申请日：1994-11-14

申请人： Michael D. Horton ,  Onofrio Schillaci ,  Raymond W. Rischpater

发明人： Michael D. Horton ,  Onofrio Schillaci ,  Raymond W. Rischpater

IPC分类号： H04M1/24 ,  H04M3/24 ,  H04M3/30

CPC分类号： H04M1/24 ,  H04M3/247 ,  H04M3/30 ,  H04M3/301 ,  H04M3/308

摘要： A telephone service technician's portable computer has a trouble-shooting mechanism which analyzes craftsperson inputs, trouble ticket data, local and remote test data, and suggests a problem solving strategy. The system includes a trouble-shooting application engine, a knowledge database, and a shared, parameter database. The knowledge database contains rules and static parameters which define the characteristics and behavior of the application engine. These rule sets and information are telephone line trouble-shooting specific, based on a diagnostic evaluation of possible line problems, and recommended procedures to repair the line and remove the fault. The shared database data may be supplied from a variety of external sources, such as through a work order manager software application, measurement data sourced by portable test equipment, or data input by the craftsperson.

摘要翻译： 电话服务技术员的便携式计算机具有分析技术人员输入，故障单数据，本地和远程测试数据的故障排除机制，并提出了解决问题的策略。 该系统包括故障排除应用引擎，知识数据库和共享参数数据库。 知识数据库包含定义应用程序引擎的特性和行为的规则和静态参数。 这些规则集和信息是具体的电话线故障排除，根据对可能的线路问题的诊断评估，以及修复线路并消除故障的建议步骤。 共享数据库数据可以从各种外部来源提供，例如通过工单管理器软件应用程序，由便携式测试设备提供的测量数据或技术人员输入的数据。

公开(公告)号：US5528660A

公开(公告)日：1996-06-18

申请号：US339904

申请日：1994-11-14

申请人： Dana E. Heins ,  Onofrio Schillaci

发明人： Dana E. Heins ,  Onofrio Schillaci

IPC分类号： H04M1/24 ,  H04M3/24 ,  H04M3/30 ,  H04M11/00

CPC分类号： H04M1/24 ,  H04M3/247 ,  H04M3/30 ,  H04M3/301 ,  H04M3/308

摘要： A portable, digital processor-based system equips a craftsperson with the ability to test a subscriber line of a telephone network by accessing a direct test unit (DATU) of a telephone office, said DATU being configured to respond to commands from a telephone test set and to generate audio messages that provide the user with information relating to control of the operation of the test unit for testing a subscriber line, said portable, digital processor-based system having an input/output device, including a visual display, through which information input by the user is converted into tone signals and transmitted to said DATU, and through which information associated with the operation of said DATU is presented by said test device to the user. The displayed information is interactively updated in response to one or more inputs supplied via the input/output device by the user, irrespective of the generation of audio messages by the DATU.

摘要翻译： 基于便携式数字处理器的系统使技术人员能够通过访问电话局的直接测试单元（DATU）来测试电话网络的用户线路，所述DATU被配置为响应来自电话测试机构的命令 并且产生音频消息，其向用户提供与用于测试用户线的测试单元的操作的控制有关的信息，所述便携式数字处理器系统具有包括视觉显示器的输入/输出设备，通过该视频显示器 由用户的输入被转换成音频信号并发送到所述DATU，并且所述测试设备向用户显示与所述DATU的操作相关联的信息。 响应于用户通过输入/输出设备提供的一个或多个输入，所显示的信息被交互地更新，而不管DATU产生音频消息。