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公开(公告)号：US20140044253A1
公开(公告)日：2014-02-13
申请号：US14057758
申请日：2013-10-18
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
IPC: H04M3/523
CPC classification number: H04M3/523 , H04M3/5158 , H04M3/5183 , H04M3/58 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.
Abstract translation: 提供了一种用于使呼叫转移从客户和拨号代理之间到达客户与通话者之间的效率最大化的系统和方法。 该方法包括以下步骤：将拨号代理和谈话者输入到活动中以保持与拨号代理人和讲话者的直接通信; 通过使用拨号代理设备呼叫客户; 从所述拨号代理接收将所连接的客户与所述拨号代理进行通信的传送请求，以与通话人通信; 并且在接收到要转移的请求之后，在接收到要传送的请求之前，将与所连接的客户相关联的客户记录的标识发送到用于识别客户记录的谈话者计算机，其中该客户记录已经预先存储在该讲话者计算机上。
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12.发明授权公开(公告)号：US11968326B2
公开(公告)日：2024-04-23
申请号：US18148115
申请日：2022-12-29
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system establishes an agent communication with a customer. An agent computer with a first processor and a first memory receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future. The one or more customer records is associated with one or more customers. A second computer with a second processor and a second memory provides the batch notification identifying the batch of one or more customer records in the agent computer. The system connects the agent with the customer associated with a customer record selected from the batch by the agent.
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13.发明授权公开(公告)号：US10979566B2
公开(公告)日：2021-04-13
申请号：US16893980
申请日：2020-06-05
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on a prediction of availability of the agent to execute a communication attempt to communicate with the customer using a communication mode that requires the attendance of the agent.
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14.发明申请公开(公告)号：US20180262617A1
公开(公告)日：2018-09-13
申请号：US15973871
申请日：2018-05-08
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives a batch notification identifying a batch of one or more customer records in the agent computer, for communication in the near future, wherein the one or more customer records is associated with one or more customers. The second computer provides the batch notification enabling the agent computer to identify the batch of one or more customer records. The system determines a next step action based on an outcome of a communication attempt made to communicate with the customer and based on a specified number of communication attempts made to communicate with the customer.
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15.发明授权System and method for providing sales and marketing acceleration and effectiveness 有权提供销售和营销加速和有效性的系统和方法公开(公告)号：US08938058B2
公开(公告)日：2015-01-20
申请号：US14204505
申请日：2014-03-11
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/5158 , H04M3/5183 , H04M3/523 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.
Abstract translation: 用于处理呼叫转移的系统包括用于提供批处理通知的讲话者计算机，其使得中央数据服务器能够识别用于呼叫的一个或多个客户记录的批次，用于接收批处理通知的中央数据服务器，其使中央数据服务器能够 识别一个或多个客户记录的批次;以及拨号代理计算机，用于通过呼叫提供已经被呼叫的已经被呼叫的客户已经被连接（在此被称为连接的客户）的连接的通知，其中所连接的客户记录 客户与批次相关联，其中中央数据服务器提供识别通知，并且讲话者计算机接收使得讲话者计算机能够区分所连接的客户记录的识别通知，其中连接的客户记录与该批次相关联。
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Patent Agency Ranking
16.发明申请SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AND EFFECTIVENESS 有权用于提供销售和营销加速和有效性的系统和方法公开(公告)号：US20140247933A1
公开(公告)日：2014-09-04
申请号：US14204505
申请日：2014-03-11
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/5158 , H04M3/5183 , H04M3/523 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system for handling call transfer contains a talker computer for providing a batch notification that enables a central data server to identify a batch of one or more customer records for calling, a central data server for receiving the batch notification that enables the central data server to identify the batch of one or more customer record, and a dialing agent computer for providing a connected notification that a customer that has been called has been connected, referred to herein as a connected customer, via a call, wherein a customer record of the connected customer is associated with the batch, wherein the central data server provides an identify notification and the talker computer receives the identify notification that enables the talker computer to distinguish the connected customer record, wherein the connected customer record is associated with the batch.
Abstract translation: 用于处理呼叫转移的系统包括用于提供批处理通知的讲话者计算机，其使得中央数据服务器能够识别用于呼叫的一个或多个客户记录的批次，用于接收批处理通知的中央数据服务器，其使中央数据服务器能够 识别一个或多个客户记录的批次;以及拨号代理计算机，用于通过呼叫提供已经被呼叫的已经被呼叫的客户已经被连接（在此被称为连接的客户）的连接的通知，其中所连接的客户记录 客户与批次相关联，其中中央数据服务器提供识别通知，并且讲话者计算机接收使得讲话者计算机能够区分所连接的客户记录的识别通知，其中连接的客户记录与该批次相关联。
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公开(公告)号：US10715661B2
公开(公告)日：2020-07-14
申请号：US16363111
申请日：2019-03-25
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
Abstract: A system and method for establishing a communication between a customer and a user of a rep computer in communication with a second computer. The rep computer receives a batch notification identifying a batch of one or more customer records in the rep computer. The one or more customer records is associated with one or more customers that are being communicated with and have met a potential transfer criteria. The rep computer receives a first connection transfer notification identifying a first transferred customer that is being transferred to the user. At least one customer record associated with the first transferred customer is part of the batch. The communication with the customer by the user is via one or more communication modes, and a direction of the communication is an inbound communication initiated by the customer or an outbound communication initiated to the customer.
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公开(公告)号：US20170237856A1
公开(公告)日：2017-08-17
申请号：US15584769
申请日：2017-05-02
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for establishing a communication with a customer by an agent, via one or more communication modes includes an agent computer and a second computer. The agent computer receives an identify notification that enables the agent computer to identify a customer for the communication, and receives agent schedule information that enables identifying a schedule timeslot of the agent as predicted by the system for a communication session. The second computer provides the identify notification enabling the agent computer to identify the identified customer. The system predicts the schedule timeslot of the agent, by taking into account a number of agent based touches that may need to be executed.
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公开(公告)号：US09467566B2
公开(公告)日：2016-10-11
申请号：US14596774
申请日：2015-01-14
Applicant: Micro Macro Assets LLC
Inventor： Senraj Soundar
CPC classification number: H04M3/523 , H04M3/5158 , H04M3/5183 , H04M3/58 , H04M2201/14 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for maximizing efficiency of call transfer from being between a customer and a dialing agent, to being between the customer and a talker is provided. The method contains the steps of: entering a dialing agent and a talker into a campaign to maintain direct communication with the dialing agent and with the talker; calling a customer via use of a dialing agent device; receiving from the dialing agent a request to transfer a connected customer from communicating with the dialing agent to communicating with a talker; and after receiving the request to transfer, transmitting an identification of a customer record associated with the connected customer to a talker computer for identifying the customer record, where the customer record has been previously stored on the talker computer prior to receiving the request to transfer.
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20.发明申请COMPREHENSIVE SYSTEM AND METHOD FOR PROVIDING SALES AND MARKETING ACCELERATION AND EFFECTIVENESS 有权提供销售和营销加速和有效性的综合系统和方法公开(公告)号：US20160212266A1
公开(公告)日：2016-07-21
申请号：US14809213
申请日：2015-07-25
Applicant: Micro Macro Assets, LLC
Inventor： Senraj Soundar
IPC: H04M3/523
CPC classification number: H04M3/51 , H04M3/5158 , H04M3/5183 , H04M3/5191 , H04M3/523 , H04M3/5235 , H04M3/54 , H04M3/58 , H04M2201/14 , H04M2201/36 , H04M2201/38 , H04M2203/357 , H04M2203/404
Abstract: A system and method for communicating with a customer via one or more communication modes is disclosed. The system includes a computer having a memory, and a processor configured by the memory to receive a batch notification that enables the computer to identify a batch of one or more customer records in the computer, for communicating in the near future, and to receive an identity notification that enables the computer to identify a customer that is being contacted or to be contacted in the near future. At least one customer record associated with the identified customer is part of the batch. A central data server provides the batch notification that enables the computer to identify the batch of one or more customer records, and provides the identity notification that enables the computer to identify the identified customer.
Abstract translation: 公开了一种用于经由一个或多个通信模式与客户进行通信的系统和方法。 该系统包括具有存储器的计算机和由存储器配置的处理器，用于接收批处理通知，使得计算机能够识别计算机中的一个或多个客户记录的批次，用于在不久的将来进行通信，并且接收 身份通知，使计算机能够识别在不久的将来被联系或被联系的客户。 与识别的客户相关联的至少一个客户记录是批次的一部分。 中央数据服务器提供批处理通知，使得计算机能够识别一个或多个客户记录的批次，并提供使计算机能够识别所识别的客户的身份通知。
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