公开(公告)号：US08804914B2

公开(公告)日：2014-08-12

申请号：US13620373

申请日：2012-09-14

申请人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04M1/56 ,  H04M3/22 ,  G06F15/16

CPC分类号： H04M3/5166 ,  H04M3/42306

摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。

公开(公告)号：US08306200B2

公开(公告)日：2012-11-06

申请号：US12175228

申请日：2008-07-17

申请人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04M1/56 ,  H04Q3/62 ,  H04J3/14 ,  G06F15/16

CPC分类号： H04M3/5166 ,  H04M3/42306

摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。

公开(公告)号：US20100046381A1

公开(公告)日：2010-02-25

申请号：US12196929

申请日：2008-08-22

申请人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04L12/26

CPC分类号： H04L41/5009 ,  H04L41/5035 ,  H04L41/507 ,  H04L41/5074

摘要： A method and apparatus for providing automated processing of an alarm related to a frame relay encapsulation failure on a packet network, e.g., a Virtual Private Network (VPN), are disclosed. For example, the method receives an alarm or a ticket related to a network connection with a frame relay encapsulation, and correlates the ticket or said alarm with a circuit. The method determines a number of logical channels supported by the circuit between a customer edge (CE) router and a provider edge (PE) router. The method performs one or more tests from the PE router to one or more customer end device connected to the PE router through the CE router, and performs one or more tests from the PE router to one or more remote customer end devices, if all of the one or more tests from the PE router to the one or more customer end devices connected to the PE router through the CE router are successful.

摘要翻译： 公开了一种用于在分组网络（例如，虚拟专用网络（VPN））上提供与帧中继封装故障相关的报警的自动处理的方法和装置。 例如，该方法接收到具有帧中继封装的与网络连接相关的警报或票证，并将票证或所述警报与电路相关联。 该方法确定客户边缘（CE）路由器和提供商边缘（PE）路由器之间的电路支持的多个逻辑信道。 该方法执行从PE路由器到通过CE路由器连接到PE路由器的一个或多个客户端设备的一个或多个测试，并且从PE路由器到一个或多个远程客户端设备执行一个或多个测试，如果全部 从PE路由器到通过CE路由器连接到PE路由器的一个或多个客户端设备的一个或多个测试是成功的。

公开(公告)号：US20130010932A1

公开(公告)日：2013-01-10

申请号：US13620373

申请日：2012-09-14

申请人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

发明人： Paritosh Bajpay ,  Mojgan Dardashti ,  Zhiqiang Qian ,  Michael John Zinnikas

IPC分类号： H04M3/22

CPC分类号： H04M3/5166 ,  H04M3/42306

摘要： A method and apparatus for automatic processing of toll free call service alarms are disclosed. For example, the method receives a trouble ticket by a service provider for a toll free call service alarm, and retrieves a calling to number and a calling from number from the trouble ticket. The method determines if the service provider is a responsible organization for the toll free call service for the calling to number, and determines if a customer network for the toll free call service is active if the service provider is the responsible organization for the toll free call service. The method notifies a work center if the customer network is not active.

摘要翻译： 公开了一种用于自动处理免费电话服务警报的方法和装置。 例如，该方法由服务提供商接收用于免费呼叫服务报警的故障单，并从故障单中检索号码和来电号码的呼叫。 该方法确定服务提供商是否是呼叫号码的免费电话服务的负责组织，并且如果服务提供商是用于免费呼叫的负责组织，则确定用于免费呼叫服务的客户网络是否活动 服务。 如果客户网络不活动，该方法通知工作中心。

公开(公告)号：US07864687B2

公开(公告)日：2011-01-04

申请号：US11960211

申请日：2007-12-19

申请人： Zhiqiang Qian ,  Paritosh Bajpay ,  Mojgan Dardashti ,  Michael J. Zinnikas

发明人： Zhiqiang Qian ,  Paritosh Bajpay ,  Mojgan Dardashti ,  Michael J. Zinnikas

IPC分类号： G06F11/00

CPC分类号： H04L69/40 ,  H04L41/0631 ,  H04L41/0677 ,  H04L43/0811 ,  H04L43/0876 ,  H04L43/50 ,  H04L45/00

摘要： Systems and techniques for fault analysis in a data communication system. A fault analysis console in a provider network serving one or more customer networks responds to a reported loss of connectivity in the customer network by analyzing traffic statistics for a router serving the customer network. If traffic statistics indicate network functionality, border gateway protocol status is evaluated for logical channels being served by the router. Test communications are performed for customer edge router addresses for the logical channels and border gateway protocol status is evaluated for each customer edge router address. Test communications are then performed from a local provider edge router to each remote customer edge router being served.

摘要翻译： 数据通信系统故障分析的系统和技术。 服务于一个或多个客户网络的提供商网络中的故障分析控制台通过分析为客户网络服务的路由器的流量统计信息来响应所报告的客户网络中的连接丢失。 如果流量统计指示网络功能，则对路由器服务的逻辑信道评估边界网关协议状态。 对于逻辑通道的客户边缘路由器地址执行测试通信，并为每个客户边缘路由器地址评估边界网关协议状态。 然后，测试通信从本地提供商边缘路由器执行到正在服务的每个远程客户边缘路由器。

公开(公告)号：US20090161556A1

公开(公告)日：2009-06-25

申请号：US11960211

申请日：2007-12-19

申请人： Zhiqiang Qian ,  Paritosh Bajpay ,  Mojgan Dardashti ,  Michael J. Zinnikas

发明人： Zhiqiang Qian ,  Paritosh Bajpay ,  Mojgan Dardashti ,  Michael J. Zinnikas

IPC分类号： G06F11/00

CPC分类号： H04L69/40 ,  H04L41/0631 ,  H04L41/0677 ,  H04L43/0811 ,  H04L43/0876 ,  H04L43/50 ,  H04L45/00

摘要： Systems and techniques for fault analysis in a data communication system. A fault analysis console in a provider network serving one or more customer networks responds to a reported loss of connectivity in the customer network by analyzing traffic statistics for a router serving the customer network. If traffic statistics indicate network functionality, border gateway protocol status is evaluated for logical channels being served by the router. Test communications are performed for customer edge router addresses for the logical channels and border gateway protocol status is evaluated for each customer edge router address. Test communications are then performed from a local provider edge router to each remote customer edge router being served.

摘要翻译： 数据通信系统故障分析的系统和技术。 服务于一个或多个客户网络的提供商网络中的故障分析控制台通过分析为客户网络服务的路由器的流量统计信息来响应所报告的客户网络中的连接丢失。 如果流量统计指示网络功能，则对路由器服务的逻辑信道评估边界网关协议状态。 对于逻辑通道的客户边缘路由器地址执行测试通信，并为每个客户边缘路由器地址评估边界网关协议状态。 然后，测试通信从本地提供商边缘路由器执行到正在服务的每个远程客户边缘路由器。

公开(公告)号：US20090157903A1

公开(公告)日：2009-06-18

申请号：US11958851

申请日：2007-12-18

申请人： Stanford Lewis ,  Mojgan Dardashti ,  Sridar Seetharaman

发明人： Stanford Lewis ,  Mojgan Dardashti ,  Sridar Seetharaman

IPC分类号： G06F15/16

CPC分类号： G06Q10/10 ,  H04L41/5074 ,  H04L67/2823

摘要： Systems and techniques for managing and acting on trouble reports. A system comprising a plurality of subsystems maintains a central exchange for mediating problem referrals and resolutions between subsystems. A subsystem receives a trouble report and creates a trouble ticket in its native format. To refer the trouble ticket or a problem, the referral information, is translated to a generic format of the exchange. Appropriate problems are referred to subsystems, translating problem information into the native format of a receiving subsystem. Information generated by a receiving subsystem in its native format, including cause and root cause information for the problem, is translated to the generic format of the central exchange, and used to update the trouble ticket. After the central exchange has finished with the trouble ticket, the ticket is translated to the native format of its originating subsystem and further steps are taken by the originating subsystem as appropriate.

摘要翻译： 管理和处理故障报告的系统和技术。 包括多个子系统的系统维护一个中央交换机，用于中介子系统之间的问题转介和分辨率。 子系统接收故障报告，并以其原始格式创建故障单。 要将故障单或问题转介到转介信息的一般格式。 适当的问题被称为子系统，将问题信息转换为接收子系统的本机格式。 由本机格式的接收子系统生成的信息，包括问题的原因和根本原因信息，被转换为中央交换机的通用格式，用于更新故障单。 在中央交换完成故障单后，票据被转换为其起始子系统的原始格式，并且适当地由发起子系统采取进一步的步骤。