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公开(公告)号：US20170118339A1
公开(公告)日：2017-04-27
申请号：US15286657
申请日：2016-10-06
Applicant: Verint Systems Ltd.
Inventor： Joseph Watson , Christopher J. Jeffs , Oren Stern , Galia Zacay , Omer Ziv
CPC classification number: H04M3/5175 , G06Q10/0631 , H04M3/42221 , H04M3/5133 , H04M3/5183 , H04M2201/41 , H04M2201/60 , H04M2203/401 , H04M2203/556
Abstract: A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
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Patent Agency Ranking
公开(公告)号：US20150220626A1
公开(公告)日：2015-08-06
申请号：US14609783
申请日：2015-01-30
Applicant: Verint Systems Ltd.
Inventor： Saar Carmi , Yair Horesh , Galia Zacay
IPC: G06F17/30
CPC classification number: G06F17/30699
Abstract: Systems, methods, and media for the automated removal of private information are provided herein. In an example implementation, a method for automatic removal of private information may include: receiving a transcript of communication data; applying a private information rule to the transcript in order to identify private information in the transcript; tagging the identified private information with a tag comprising an identification of the private information; applying a complicate rule to the tagged transcript in order to evaluate a compliance of the transcript with privacy standards; removing the identified private information from the transcript to produce a redacted transaction; and storing the redacted transcript.
Abstract translation: 本文提供了自动删除私人信息的系统，方法和媒体。 在示例实现中，用于自动移除私人信息的方法可以包括：接收通信数据的记录; 对抄本应用私人信息规则，以识别抄本中的私人信息; 使用包括所述私人信息的标识的标签来标识所识别的私人信息; 对标记的誊本应用复杂的规则，以评估抄本与隐私标准的合规性; 从抄本中删除所识别的私人信息以产生经修订的交易; 并存储编码的转录物。
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公开(公告)号：US20200380019A1
公开(公告)日：2020-12-03
申请号：US16995227
申请日：2020-08-17
Applicant: Verint Systems Ltd.
Inventor： Saar Carmi , Yair Horesh , Galia Zacay
IPC: G06F16/335
Abstract: Systems, methods, and media for the automated removal of private information are provided herein. In an example implementation, a method for automatic removal of private information may include: receiving a transcript of communication data; applying a private information rule to the transcript in order to identify private information in the transcript; tagging the identified private information with a tag comprising an identification of the private information; applying a complicate rule to the tagged transcript in order to evaluate a compliance of the transcript with privacy standards; removing the identified private information from the transcript to produce a redacted transaction; and storing the redacted transcript.
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公开(公告)号：US10747797B2
公开(公告)日：2020-08-18
申请号：US15728616
申请日：2017-10-10
Applicant: Verint Systems, Ltd.
Inventor： Saar Carmi , Yair Horesh , Galia Zacay
IPC: G06F16/00 , G06F16/335
Abstract: Systems, methods, and media for the automated removal of private information are provided herein. In an example implementation, a method for automatic removal of private information may include: receiving a transcript of communication data; applying a private information rule to the transcript in order to identify private information in the transcript; tagging the identified private information with a tag comprising an identification of the private information; applying a complicate rule to the tagged transcript in order to evaluate a compliance of the transcript with privacy standards; removing the identified private information from the transcript to produce a redacted transaction; and storing the redacted transcript.
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公开(公告)号：US20180089313A1
公开(公告)日：2018-03-29
申请号：US15728616
申请日：2017-10-10
Applicant: Verint Systems Ltd.
Inventor： Saar Carmi , Yair Horesh , Galia Zacay
IPC: G06F17/30
CPC classification number: G06F16/335
Abstract: Systems, methods, and media for the automated removal of private information are provided herein. In an example implementation, a method for automatic removal of private information may include: receiving a transcript of communication data; applying a private information rule to the transcript in order to identify private information in the transcript; tagging the identified private information with a tag comprising an identification of the private information; applying a complicate rule to the tagged transcript in order to evaluate a compliance of the transcript with privacy standards; removing the identified private information from the transcript to produce a redacted transaction; and storing the redacted transcript.
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公开(公告)号：US09503579B2
公开(公告)日：2016-11-22
申请号：US14158363
申请日：2014-01-17
Applicant: Verint Systems Ltd.
Inventor： Joseph Watson , Christopher J. Jeffs , Oren Stern , Galia Zacay , Omer Ziv
CPC classification number: H04M3/5175 , G06Q10/0631 , H04M3/42221 , H04M3/5133 , H04M3/5183 , H04M2201/41 , H04M2201/60 , H04M2203/401 , H04M2203/556
Abstract: A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.
Abstract translation: 评估人际沟通中的脚本的方法包括监视客户服务交互。 脚本的至少一部分被识别。 确定至少一个脚本要求。 确定脚本的至少一部分是否满足至少一个脚本需求。 产生指示不兼容脚本的警报。
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