公开(公告)号：US10044861B2

公开(公告)日：2018-08-07

申请号：US15286657

申请日：2016-10-06

申请人： Verint Systems Ltd.

发明人： Joseph Watson ,  Christopher J. Jeffs ,  Oren Stern ,  Galia Zacay ,  Omer Ziv

IPC分类号： H04M3/51 ,  H04M3/42

摘要： A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.

公开(公告)号：US09503579B2

公开(公告)日：2016-11-22

申请号：US14158363

申请日：2014-01-17

申请人： Verint Systems Ltd.

发明人： Joseph Watson ,  Christopher J. Jeffs ,  Oren Stern ,  Galia Zacay ,  Omer Ziv

IPC分类号： H04M3/51 ,  G06Q10/06

CPC分类号： H04M3/5175 ,  G06Q10/0631 ,  H04M3/42221 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/41 ,  H04M2201/60 ,  H04M2203/401 ,  H04M2203/556

摘要： A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.

摘要翻译： 评估人际沟通中的脚本的方法包括监视客户服务交互。 脚本的至少一部分被识别。 确定至少一个脚本要求。 确定脚本的至少一部分是否满足至少一个脚本需求。 产生指示不兼容脚本的警报。

公开(公告)号：US20170118339A1

公开(公告)日：2017-04-27

申请号：US15286657

申请日：2016-10-06

申请人： Verint Systems Ltd.

发明人： Joseph Watson ,  Christopher J. Jeffs ,  Oren Stern ,  Galia Zacay ,  Omer Ziv

IPC分类号： H04M3/51 ,  H04M3/42

CPC分类号： H04M3/5175 ,  G06Q10/0631 ,  H04M3/42221 ,  H04M3/5133 ,  H04M3/5183 ,  H04M2201/41 ,  H04M2201/60 ,  H04M2203/401 ,  H04M2203/556

摘要： A method of evaluating scripts in an interpersonal communication includes monitoring a customer service interaction. At least one portion of a script is identified. At least one script requirement is determined. A determination is made whether the at least one portion of the script meets the at least one script requirement. An alert is generated indicative of a non-compliant script.