公开(公告)号：US09467583B2

公开(公告)日：2016-10-11

申请号：US14261027

申请日：2014-04-24

Applicant: Xerox Corporation

Inventor： Frederic Roulland ,  Stefania Castellani ,  Fabien Guillot ,  Yves Hoppenot

IPC: H04N1/00 ,  G06K15/00 ,  G06F11/07

CPC classification number: H04N1/00344 ,  G06F11/0733 ,  G06F11/0748 ,  G06F11/0793 ,  G06K15/408 ,  H04N1/00408 ,  H04N1/00474 ,  H04N1/00506 ,  H04N1/00954

Abstract: A method for generating procedures includes receiving a log of a troubleshooting session. The log includes device data including a sequence of detected operations performed on the device causing respective components to change states. Steps of a candidate operating procedure are generated, based on the log, each corresponding to one of the detected operations. Missing steps may be identified, based on state charts and/or stored operability constraints for the device. The candidate operating procedure is compared with existing operating procedures stored in a knowledge base for the device to identify at least one existing operating procedure which includes steps which match at least some of the steps of the candidate operating procedure and, based on the identified at least one existing operating procedure, generating a textual description based on the textual description of the matching steps. The candidate procedure can be presented to an editor for validation.

Abstract translation: 用于生成过程的方法包括接收故障排除会话的日志。 该日志包括设备数据，其包括在该设备上执行的检测到的操作的序列，使得各个组件改变状态。 基于日志生成候选操作过程的步骤，每个对应于检测到的操作之一。 可以基于状态图和/或存储的设备的可操作性约束来识别缺失的步骤。 将候选操作程序与存储在设备的知识库中的现有操作程序进行比较，以识别至少一个现有的操作过程，其包括与候选操作过程的至少一些步骤相匹配的步骤，并且基于所识别的至少 一个现有的操作过程，基于匹配步骤的文本描述生成文本描述。 候选程序可以提交给编辑器进行验证。

公开(公告)号：US09436649B2

公开(公告)日：2016-09-06

申请号：US13677584

申请日：2012-11-15

Applicant: Xerox Corporation

Inventor： Jean-Luc Meunier ,  Caroline Hagege ,  Stefania Castellani ,  Denys Proux ,  Eric Cheminot ,  Frederique Segond

IPC: G06F15/16 ,  G06Q10/10

CPC classification number: G06F15/16 ,  G06Q10/107

Abstract: A computer implemented system and method are disclosed for updating an electronic calendar. The method includes receiving an electronic message in a natural language in which a change in role is expressed and, with a natural language processor implemented by a computer processor, automatically detecting the change in role within the email message, optionally storing the change in role in a contacts database, and proposing updates for entries in an electronic calendar based on the detected change in role.

Abstract translation: 公开了一种用于更新电子日历的计算机实现的系统和方法。 该方法包括以自然语言接收电子消息，其中表达角色的改变，并且利用由计算机处理器实现的自然语言处理器自动检测电子邮件消息内的角色变化，可选地将角色的变化存储在 联系人数据库，并根据检测到的角色更改提出电子日历中条目的更新。

公开(公告)号：US08917854B2

公开(公告)日：2014-12-23

申请号：US13736409

申请日：2013-01-08

Applicant: Xerox Corporation

Inventor： Stefania Castellani ,  Tommaso Colombino ,  Benjamin Vincent Hanrahan

IPC: H04M3/00 ,  H04M3/51 ,  G06Q10/06

CPC classification number: H04M3/5175 ,  G06Q10/06375 ,  G06Q10/06393 ,  G06Q10/06398 ,  H04M2203/402

Abstract: A system, method, and device for forming contextualized competitions in a work environment are disclosed. The system includes a performance metric computation component which computes performance metrics, a visualization component which generates a visual interface for display to a supervisor, and a processor which implements the components. The method includes receiving information related to a set of agents operating in a work environment. A first aggregated value for a first performance metric and a second aggregated value for a second performance metric are computed. The first and second values are visualized, and a predicted effect on the second performance metric when the first performance metric is altered is visualized. The device serves as a decision-making support tool including a plurality of control mechanisms for altering at least one performance metric and displaying the predicted effect on another.

Abstract translation: 公开了一种用于在工作环境中形成背景化竞赛的系统，方法和装置。 该系统包括计算性能度量的性能度量计算组件，生成用于向主管显示的可视界面的可视化组件以及实现组件的处理器。 该方法包括接收与在工作环境中操作的一组代理有关的信息。 计算第一性能度量的第一聚合值和第二性能度量的第二聚合值。 可视化第一和第二值，并且可视化第一性能度量改变时对第二性能度量的预测影响。 该设备用作决策支持工具，其包括用于改变至少一个性能度量并将预测效果显示在另一个上的多个控制机制。