摘要:
A treadmill (10) includes a frame on which are mounted transverse forward and rearward roller assemblies (14, 16). An endless belt (18) is trained about the forward and rearward roller assemblies. A deck (20) is positioned between the upper run of the belt and the frame. The rearward portion of the deck (20) is mounted to the frame by a pivot connection (24) to allow pivoting of the deck about an axis transversely to the length of the deck. Elongate springs (26) of adjustable stiffness are mounted either along the sides of the frame to underlie the side margins of the deck, or transversely of the deck, to support the deck in conjunction with the pivot connection (24) and to absorb impact loads imparted on the deck by the user.
摘要:
Systems and methods for routing and/or servicing contacts using video analysis of one or more video streams are provided. The systems and methods are particularly applicable to a contact center.
摘要:
A method of conferencing involves forming a main conference between a plurality of users, providing a user with an option to request a subconference with a subset of other users, forming a subconference between said user and the subset of other users, and at least partially removing those users in the subconference from the main conference during the subsistence of the subconference. The conference is preferably a multimedia conference and the subconference can be conducted in an arbitrary mix of one or more of the media used in the main conference. Subconference participants have the option of monitoring proceedings in the main conference by receiving some of the main conference media signals while the subconference is in progress. The invention also provides conference servers, terminals and software for use in the subconferencing method.
摘要:
A need exists to provide software support in a simple and effective manner over long periods of time. At the same time there is a need to allow contact centers to route calls appropriately when those calls relate to complex software support queries. This needs to be achieved without requiring complex call routing methods and apparatus at the contact center. The present invention addresses these problems by using software error codes or the like to route calls in a contact center.
摘要:
A communications management tool for a call center maintains a record of threads of communications of diverse media types (e.g. voice calls, emails and faxes) relating to particular issues, and analyses new communications to automatically identify possible matches with existing threads. In this way the efficiency of the agents at the center is increased and the management of the call center can be provided with data recording agent performance and efficiency in dealing with particular issues.
摘要:
An elliptical exercise device includes a frame having a first pivot axis and a longitudinal axis, at least one foot link and at least one swing arm. The foot link is coupled to the frame and is constrained to move in an orbital path approximately parallel to the longitudinal axis. The swing arm is also coupled to the frame and has a reciprocating movement whereby a natural “stride” movement of the arm of a user is replicated. The swing arm operates independently from the foot link. The natural “stride” movement of the arm of the user grasping the arm link follows a generally concave motion relative to the ground. The length of the movement of the arm of the user is defined by the user. A different resistive load can be applied on the arm apparatus than on the foot links.
摘要:
An apparatus and a method serve for cleaning articles used in the production of semiconductors, such as wafers, containers for transporting wafers (known as FOUPs), LCD substrates and photomasks. The articles are cleaned in a treatment chamber by means of a liquid and subsequently dried. A drying gas, such as air, is circulated within the treatment chamber and a condensation dryer is provided for extracting moisture from the gas.
摘要:
A method, system and apparatus for live creating and managing shortcuts in a computing environment. In a preferred aspect of the present invention, a method for managing live shortcuts can include selecting an underlying object from among one or more underlying objects and creating a live shortcut for the underlying object. The created live shortcut can be positioned in a user interface for a computing environment and liveness can be maintained for the created live shortcut based upon a changing state of the underlying object.
摘要:
A method, system and apparatus for placeholder management in a unified activity manager in a collaborative computing environment. A method for managing placeholders in a unified activity manager in a collaborative environment can include the step of inserting a placeholder in an activity in lieu of a specified collaborator, resource, or event. The inserting step can include describing a type of resource without specifying an identity of an actual resource; and, inserting the described type in the placeholder. The inserting step also can include describing a type of event without specifying an identity of an actual event; and, inserting the described type in the placeholder. The inserting step also can include describing a type of collaborator without specifying an identity of an actual collaborator; and, inserting the described type in the placeholder.
摘要:
A partially collapsing hierarchical display system aids information navigation by providing a dynamic mechanism for labeling items with one or more states. In one embodiment, states comprise “hidden”, “visible” and “unmarked”. An expanded list of items displays all items. A partially expanded list of items displays all visible and unmarked items, removing hidden items from the display. A further collapsed list of items displays all visible items. A completely collapsed list of items hides all items. Users customize the amount of detail displayed in a sub-tree, reducing the display size of the sub-tree. Expansion of a hierarchical structure is combined with filtering, allowing users to partially collapse or partially expand a sub-tree structure. Partially collapsed lists comprise one or more focus points, allowing users to view several relevant sections of a hierarchical structure concurrently. Displayed sizes or other visual characteristics of items within the hierarchical structure are automatically adjusted to reflect the states designated by the user.