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公开(公告)号：US07756871B2
公开(公告)日：2010-07-13
申请号：US10964094
申请日：2004-10-13
申请人： Sherif Yacoub , Jean-Manuel Van Thong , John Burns
发明人： Sherif Yacoub , Jean-Manuel Van Thong , John Burns
CPC分类号： G06K9/00469 , G06K9/00463
摘要： An article is extracted from a document using a decision combiner to process a plurality of reading order alternatives. The text flow analysis generates the plurality of reading order alternatives of separate body text regions.
摘要翻译： 使用决策组合器从文档中提取文章以处理多个阅读顺序替代。 文本流分析生成单独的正文文本区域的多个阅读顺序替代。
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公开(公告)号：US20050238161A1
公开(公告)日：2005-10-27
申请号：US10830599
申请日：2004-04-22
申请人： Sherif Yacoub , Roland Burns
发明人： Sherif Yacoub , Roland Burns
CPC分类号： H04M3/5166 , H04M2201/40 , H04M2201/42 , H04M2201/60
摘要： A system and method for dialog management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an operator; monitoring a dialog attribute; presenting an instantaneous value of the dialog attribute on an operator display; and effecting a dialog rule in response to a value of the dialog attribute. The system discloses means for effecting the method.
摘要翻译： 公开了一种在呼叫处理系统内进行对话管理的系统和方法。 该方法公开：启动联系人和操作者之间的对话; 监控对话属性; 在操作员显示器上呈现对话属性的瞬时值; 并响应对话框属性的值来实现对话规则。 该系统公开了实现该方法的手段。
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23.发明申请System and method for providing assistance in speech recognition applications 审中-公开在语音识别应用中提供帮助的系统和方法公开(公告)号：US20050102149A1
公开(公告)日：2005-05-12
申请号：US10706408
申请日：2003-11-12
申请人： Sherif Yacoub
发明人： Sherif Yacoub
CPC分类号： G10L15/22
摘要： A system and method for finding a message within a speech recognition application. An assistance manager is activated for forming a selection path and finding a message associated with the selection path.
摘要翻译： 一种用于在语音识别应用程序内查找消息的系统和方法。 激活辅助管理器以形成选择路径并找到与选择路径相关联的消息。
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公开(公告)号：US09098581B2
公开(公告)日：2015-08-04
申请号：US11995650
申请日：2005-07-27
CPC分类号： G06F17/30864 , G06F17/27 , G06K9/00463
摘要： Example methods for finding a text reading order in a document are described in which text zones are determined, the text zones are clustered using semantic measure and correlation and a reading order is found within each of the clusters.
摘要翻译： 描述在文档中找到文本阅读顺序的示例方法，其中确定文本区域，使用语义测量和相关性对文本区域进行聚类，并且在每个聚类中找到阅读顺序。
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公开(公告)号：US20100198827A1
公开(公告)日：2010-08-05
申请号：US11995650
申请日：2005-07-27
IPC分类号： G06F17/30
CPC分类号： G06F17/30864 , G06F17/27 , G06K9/00463
摘要： A method for finding text reading order in a document such as a scanned newspaper or magazine includes the steps of pruning unnecessary text zones using semantic analysis (40), using text correlation measures to cluster zones (41), and then finding a reading order within each of the clusters (42).
摘要翻译： 一种在诸如扫描的报纸或杂志的文档中查找文本阅读顺序的方法包括以下步骤：使用语义分析（40）修剪不必要的文本区域，使用文本相关度量对聚类区域（41）进行读取，然后在 每个簇（42）。
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公开(公告)号：US20060285746A1
公开(公告)日：2006-12-21
申请号：US11155191
申请日：2005-06-17
申请人： Sherif Yacoub , Giuliano Vitantonio
发明人： Sherif Yacoub , Giuliano Vitantonio
CPC分类号： G06K9/03
摘要： A method, apparatus, and system are disclosed for computer assisted document analysis. One embodiment is a method for software execution. The method includes selecting, in response to user input, criteria in a character recognition engine to identify suspect errors in scanned documents; executing the engine on a subset of the scanned documents to determine an accuracy of error detection using the criteria; and adjusting, in response to user input, the criteria to adjust the accuracy of identifying suspect errors.
摘要翻译： 公开了一种用于计算机辅助文档分析的方法，装置和系统。 一个实施例是用于软件执行的方法。 该方法包括响应于用户输入选择字符识别引擎中的标准来识别扫描文档中的可疑错误; 在扫描文档的子集上执行引擎以使用该标准确定错误检测的准确性; 并且响应于用户输入调整用于调整识别可疑错误的准确性的标准。
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公开(公告)号：US07149689B2
公开(公告)日：2006-12-12
申请号：US10354415
申请日：2003-01-30
申请人： Sherif Yacoub
发明人： Sherif Yacoub
IPC分类号： G10L15/28
CPC分类号： G10L15/32
摘要： A speech recognition system comprises exactly two automated speech recognition (ASR) engines connected to receive the same inputs. Each engine produces a recognition output, a hypothesis. The system implements one of two (or both) methods for combining the output of the two engines. In one method, a confusion matrix statistically generated for each speech recognition engine is converted into an alternatives matrix in which every column is ordered by highest-to-lowest probability. A program loop is set up in which the recognition outputs of the speech recognition engines are cross-compared with the alternatives matrices. If the output from the first ASR engine matches an alternative, its output is adopted as the final output. If the vectors provided by the alternatives matrices are exhausted without finding a match, the output from the first speech recognition engine is adopted as the final output. In a second method, the confusion matrix for each ASR engine is converted into Bayesian probability matrix.
摘要翻译： 语音识别系统包括恰好两个连接以接收相同输入的自动语音识别（ASR）引擎。 每个引擎产生一个识别输出，一个假设。 该系统实现了两个（或两个）两个方法之一来组合两个引擎的输出。 在一种方法中，将针对每个语音识别引擎统计生成的混淆矩阵转换为替代矩阵，其中每列以最高到最低的概率排序。 建立了一种程序循环，其中语音识别引擎的识别输出与替代矩阵进行交叉比较。 如果第一台ASR引擎的输出匹配一个替代方案，则其输出作为最终输出。 如果由替代矩阵提供的向量在没有找到匹配的情况下被耗尽，则采用来自第一语音识别引擎的输出作为最终输出。 在第二种方法中，每个ASR引擎的混淆矩阵被转换成贝叶斯概率矩阵。
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28.发明申请System and method for quality of service management within a call handling system 失效呼叫处理系统内服务质量管理的系统和方法公开(公告)号：US20050240411A1
公开(公告)日：2005-10-27
申请号：US10831082
申请日：2004-04-22
申请人： Sherif Yacoub
发明人： Sherif Yacoub
CPC分类号： H04M3/493 , H04M2201/40 , H04M2203/2061
摘要： A system and method for quality of service management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an Interactive Voice Response (IVR) module; matching the contact with a predefined contact category; retrieving a predefined quality of service level associated with the contact category; and processing the dialog in accordance with the quality of service level. The system discloses means for effecting the method.
摘要翻译： 公开了一种呼叫处理系统内的服务质量管理系统和方法。 该方法公开：在联系人和交互式语音响应（IVR）模块之间发起对话; 将联系人与预定义的联系人类别进行匹配; 检索与所述联系人类别相关联的预定服务质量水平; 并按照服务质量水平处理对话。 该系统公开了实现该方法的手段。
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公开(公告)号：US20050094798A1
公开(公告)日：2005-05-05
申请号：US10699264
申请日：2003-10-30
申请人： Sherif Yacoub
发明人： Sherif Yacoub
CPC分类号： H04M3/5166 , H04M2203/355
摘要： A system and method for call center dialog management is disclosed. The method discloses: presenting a contact with a first call center dialog segment having a current call center dialog property; receiving from the contact a contact dialog segment; identifying a dialog property keyword within the contact dialog segment; replacing the current call center dialog property with a new call center dialog property in response to the dialog property keyword; and presenting a second call center dialog segment having the new call center dialog property to the contact. The system of the present invention, discloses means for implementing the method.
摘要翻译： 公开了一种用于呼叫中心对话管理的系统和方法。 该方法公开：向具有当前呼叫中心对话属性的第一呼叫中心对话段呈现联系; 从联系人接收联系对话段; 在联系对话段中识别一个对话属性关键字; 替换当前的呼叫中心对话框属性与一个新的呼叫中心对话框属性响应对话属性关键字; 并向该联系人呈现具有新的呼叫中心对话属性的第二呼叫中心对话段。 本发明的系统公开了实现该方法的手段。
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公开(公告)号：US08948511B2
公开(公告)日：2015-02-03
申请号：US11253305
申请日：2005-10-19
CPC分类号： G06K9/00463 , G06K9/00469
摘要： An automated document processing system is configured to normalize zones obtained from a document, and to extract articles from the normalized zones. In one configuration, the system receives at least one zone from the document, and applies at least one zone-breaking factor, thereby creating normalized sub-zones within which text lines are consistent with the at least one zone-breaking factor. The normalized sub-zones may be evaluated to obtain a reading order. Adjacent sub-zones are joined if text similarity exceeds a threshold value. Weakly joined sub-zones are separated where indicated by a topic vectors analysis of the weakly joined sub-zones.
摘要翻译： 自动文件处理系统被配置为对从文档获得的区域进行归一化，并从标准化区域提取文章。 在一种配置中，系统从文档接收至少一个区域，并且应用至少一个区域破坏因子，由此创建标准化子区域，在该区域内文本行与至少一个区域破坏因子一致。 可以评估归一化子区域以获得读取顺序。 如果文本相似度超过阈值，则连接相邻的子区域。 弱联合子区域被分离，由弱联接子区域的主题向量分析指示。
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