公开(公告)号：US08687792B2

公开(公告)日：2014-04-01

申请号：US10830599

申请日：2004-04-22

Applicant: Sherif Yacoub ,  Roland John Burns

Inventor： Sherif Yacoub ,  Roland John Burns

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5166 ,  H04M2201/40 ,  H04M2201/42 ,  H04M2201/60

Abstract: Dialog management within a call handling system includes monitoring a dialog between a contact and an operator. A first dialog attribute confidence score is generated based on an acoustical analysis of the dialog, and a second dialog attribute confidence score is generated based on a keyword analysis of the dialog. The first and second dialog attribute scores are combined, and a rule is effected in response to a value of the combined dialog attribute score.

Abstract translation: 呼叫处理系统内的对话管理包括监视联系人和操作员之间的对话。 基于对话的声学分析生成第一对话属性置信度得分，并且基于对话的关键字分析生成第二对话属性置信度得分。 组合第一和第二对话属性分数，并且响应于组合的对话属性分数的值来实现规则。

公开(公告)号：US20070027749A1

公开(公告)日：2007-02-01

申请号：US11189930

申请日：2005-07-27

Applicant: Jose Peiro ,  Sherif Yacoub ,  Jose Antonio Sanchez

Inventor： Jose Peiro ,  Sherif Yacoub ,  Jose Antonio Sanchez

IPC: G06Q30/00

CPC classification number: G06Q30/00 ,  G06Q30/0241

Abstract: A method of detecting advertisements within a document comprising: identifying at least one region within an electronic version of the document; determining at least one property of the at least one region; and determining whether a region is an advertisement according to rules applied to the properties of the at least one region.

Abstract translation: 一种检测文档内的广告的方法，包括：识别所述文档的电子版本内的至少一个区域; 确定所述至少一个区域的至少一个属性; 以及根据应用于所述至少一个区域的属性的规则来确定区域是否是广告。

公开(公告)号：US20060212856A1

公开(公告)日：2006-09-21

申请号：US11082525

申请日：2005-03-17

Applicant: Steven Simske ,  Xiaofan Lin ,  Sherif Yacoub

Inventor： Steven Simske ,  Xiaofan Lin ,  Sherif Yacoub

IPC: G06F9/45

CPC classification number: G06F9/44505

Abstract: A method, apparatus, and system are disclosed for tuning software engines. In one exemplary embodiment, a method for software execution includes activating copies of an un-tuned software engine capable of generating a solution domain to a given input; tuning a first un-tuned software engine to generate a first subset of the solution domain in response to the given input; and tuning a second un-tuned software engine to generate a second subset of the solution domain in response to the given input.

Abstract translation: 公开了用于调整软件引擎的方法，装置和系统。 在一个示例性实施例中，一种用于软件执行的方法包括激活能够向给定输入生成解决方案域的未调谐软件引擎的副本; 调整第一个未调整的软件引擎以响应给定的输入生成解决方案域的第一子集; 以及调整第二个未调整的软件引擎以响应给定输入生成解决方案域的第二子集。

公开(公告)号：US07013005B2

公开(公告)日：2006-03-14

申请号：US10776569

申请日：2004-02-11

Applicant: Sherif Yacoub ,  Xiaofan Lin ,  Steven J. Simske

Inventor： Sherif Yacoub ,  Xiaofan Lin ,  Steven J. Simske

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/523 ,  H04M2201/40

Abstract: A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

Abstract translation: 公开了一种用于优先确定联系人的系统和方法。 该方法公开：从要接收的一组联系人接收一组请求; 基于所述请求内的联系语音信号的声学分析，为每个请求生成第一优先级分数; 基于所述请求的关键字分析，为每个请求生成第二优先级得分; 将每个请求的优先级分数组合成优先级综合得分; 基于它们各自的组合优先级分数，在该组请求内对请求进行优先级排序; 并且从该组请求中将具有最高组合优先级得分的请求路由到接收者。 本发明的系统包括实现该方法的所有方法和介质。

公开(公告)号：US20050065790A1

公开(公告)日：2005-03-24

申请号：US10668141

申请日：2003-09-23

Applicant: Sherif Yacoub

Inventor： Sherif Yacoub

IPC: G10L15/00 ,  G10L15/28

CPC classification number: G10L15/32

Abstract: A system comprises a computer system comprising a central processing unit coupled to a memory and resource management application. A plurality of different automatic speech recognition (ASR) engines is coupled to the computer system. The computer system is adapted to select ASR engines to analyze a speech utterance based on resources available on the system.

Abstract translation: 一种系统包括计算机系统，其包括耦合到存储器和资源管理应用的中央处理单元。 多个不同的自动语音识别（ASR）引擎耦合到计算机系统。 计算机系统适于选择ASR引擎，以基于系统上可用的资源来分析语音语音。

公开(公告)号：US08589156B2

公开(公告)日：2013-11-19

申请号：US10888593

申请日：2004-07-12

Applicant: Paul M. Burke ,  Sherif Yacoub

Inventor： Paul M. Burke ,  Sherif Yacoub

IPC: G10L15/00

CPC classification number: G10L15/32 ,  G10L15/10 ,  G10L15/30 ,  G10L2015/227

Abstract: A system, method, computer-readable medium, and computer-implemented system for optimizing allocation of speech recognition tasks among multiple speech recognizers and combining recognizer results is described. An allocation determination is performed to allocate speech recognition among multiple speech recognizers using at least one of an accuracy-based allocation mechanism, a complexity-based allocation mechanism, and an availability-based allocation mechanism. The speech recognition is allocated among the speech recognizers based on the determined allocation. Recognizer results received from multiple speech recognizers in accordance with the speech recognition task allocation are combined.

Abstract translation: 描述了一种系统，方法，计算机可读介质和用于优化多个语音识别器之间的语音识别任务分配和组合识别器结果的计算机实现的系统。 执行分配确定以使用基于精度的分配机制，基于复杂度的分配机制和基于可用性的分配机制中的至少一个来在多个语音识别器之间分配语音识别。 基于确定的分配，在语音识别器中分配语音识别。 根据语音识别任务分配从多个语音识别器接收的识别结果相结合。

公开(公告)号：US20060009980A1

公开(公告)日：2006-01-12

申请号：US10888593

申请日：2004-07-12

Applicant: Paul Burke ,  Sherif Yacoub

Inventor： Paul Burke ,  Sherif Yacoub

IPC: G10L21/00

CPC classification number: G10L15/32 ,  G10L15/10 ,  G10L15/30 ,  G10L2015/227

Abstract: A system, method, computer-readable medium, and computer-implemented system for optimizing allocation of speech recognition tasks among multiple speech recognizers and combining recognizer results is described. An allocation determination is performed to allocate speech recognition among multiple speech recognizers using at least one of an accuracy-based allocation mechanism, a complexity-based allocation mechanism, and an availability-based allocation mechanism. The speech recognition is allocated among the speech recognizers based on the determined allocation. Recognizer results received from multiple speech recognizers in accordance with the speech recognition task allocation are combined.

公开(公告)号：US20050175167A1

公开(公告)日：2005-08-11

申请号：US10776569

申请日：2004-02-11

Applicant: Sherif Yacoub ,  Xiaofan Lin ,  Steven Simske

Inventor： Sherif Yacoub ,  Xiaofan Lin ,  Steven Simske

IPC: H04M3/00 ,  H04M3/523 ,  H04M5/00

CPC classification number: H04M3/523 ,  H04M2201/40

Abstract: A system and method for prioritizing contacts is disclosed. The method discloses: receiving a set of requests from a set of contacts to be connected to a recipient; generating a first priority level score for each request based on an acoustical analysis of a contact speech signal within the request; generating a second priority level score for each request based on a keyword analysis of the request; combining the priority level scores for each request into a combined priority level score; prioritizing the requests within the set of requests based on their respective combined priority level scores; and routing to the recipient that request, from the set of requests, having a highest combined priority level score. The system of the present invention includes all means and mediums for implementing the method.

Abstract translation: 公开了一种用于优先确定联系人的系统和方法。 该方法公开：从要接收的一组联系人接收一组请求; 基于所述请求内的联系语音信号的声学分析，为每个请求生成第一优先级分数; 基于所述请求的关键字分析，为每个请求生成第二优先级得分; 将每个请求的优先级分数组合成优先级综合得分; 基于它们各自的组合优先级分数，在该组请求内对请求进行优先级排序; 并且从该组请求中将具有最高组合优先级得分的请求路由到接收者。 本发明的系统包括实现该方法的所有方法和介质。

公开(公告)号：US20050169441A1

公开(公告)日：2005-08-04

申请号：US10769137

申请日：2004-01-30

Applicant: Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

Inventor： Sherif Yacoub ,  Steven Simsk ,  Xiaofan Lin ,  Francois Vincent

IPC: G10L15/26 ,  H04M1/64 ,  H04M3/493 ,  H04M3/51 ,  H04M11/00

CPC classification number: H04M3/4936 ,  G10L15/26 ,  H04M3/5166 ,  H04M2201/41

Abstract: A system and method for extracting demographic information from a contact is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; selecting a set of demographic characteristics; assigning a set of acoustic confidence scores; assigning a set of substantive confidence scores; combining the acoustic and substantive confidence scores; and tailoring information presented to the contact using the set of combined confidence scores. The system discloses: an Interactive Voice Response module for initiating a dialog between a contact and a call handling system, and selecting a set of demographic characteristics; an acoustic classifier for assigning a set of acoustic confidence scores; a substantive classifier for assigning a set of substantive confidence scores; and a data combiner for combining the acoustic and substantive confidence scores. The Interactive Voice Response module also tailors information presented to the contact using the set of combined confidence scores.

Abstract translation: 公开了一种从联系人中提取人口统计信息的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 选择一组人口特征; 分配一组声信心得分; 分配一组实质信心分数; 结合声学和实质的信心得分; 并使用一组组合的置信分数来裁剪提供给联系人的信息。 该系统公开了一种交互式语音响应模块，用于启动联系人和呼叫处理系统之间的对话，并且选择一组人口特征; 声分类器，用于分配一组声信心分数; 用于分配一组实质信心分数的实质分类器; 以及用于组合声学和实质可信度得分的数据组合器。 交互式语音应答模块还使用组合的置信分数来定制呈现给联系人的信息。

公开(公告)号：US20050096912A1

公开(公告)日：2005-05-05

申请号：US10696839

申请日：2003-10-30

Applicant: Sherif Yacoub ,  Francois Vincent

Inventor： Sherif Yacoub ,  Francois Vincent

IPC: G10L15/26 ,  H04M3/51 ,  G10L15/00

CPC classification number: H04M3/5158 ,  G10L15/26 ,  H04M2201/40 ,  H04M2203/2027

Abstract: A system and method for managing telephone calls is disclosed. The method discloses: calling a contact; presenting the contact with a predetermined out-calling dialog; translating the contact's vocal responses to the dialog into textual words using selected interactive voice response algorithms; connecting the contact to a human operator after a predetermined portion of the out-calling dialog with the contact is completed; and providing the operator with the textual words. In one embodiment, the system discloses all means for implementing the method. In another embodiment, the system discloses: a contact database for storing information on the contact; a dialog database containing a predetermined out-calling dialog; a call manager for calling the contact and presenting the contact with the dialog; and an interactive voice response module for translating the contact's vocal responses to the dialog into textual words and storing the words in the contact database which are accessible to the operator.

Abstract translation: 公开了一种用于管理电话呼叫的系统和方法。 该方法披露：呼叫联系人; 向预定的呼叫对话提供联系; 使用所选择的交互式语音响应算法将联系人的声音响应转换成对话语言; 在与联系人进行的外拨对话的预定部分完成之后，将联系人连接到人操作者; 并向操作者提供文字。 在一个实施例中，系统公开了实现该方法的所有方法。 在另一个实施例中，系统公开了一种用于存储关于联系人的信息的联系人数据库; 包含预定的呼出对话的对话数据库; 一个呼叫管理器，用于呼叫联系人并向对话者呈现联系人; 以及交互式语音响应模块，用于将对话框的联系人的声音响应转换为文本字，并且将联系人数据库中的单词存储到操作者可访问的位置。