公开(公告)号：US20100156623A1

公开(公告)日：2010-06-24

申请号：US12343876

申请日：2008-12-24

申请人： Zhiqiang Qian ,  I-Cheng Steve Hsu ,  Lori Keighron ,  Jackson Liu ,  Daniel McMillan ,  Timothy Plattner ,  Michael John Zinnikas

发明人： Zhiqiang Qian ,  I-Cheng Steve Hsu ,  Lori Keighron ,  Jackson Liu ,  Daniel McMillan ,  Timothy Plattner ,  Michael John Zinnikas

IPC分类号： G08B23/00 ,  G06F11/07

CPC分类号： G06Q10/00 ,  H04L41/0631 ,  H04L41/507 ,  H04L41/5074

摘要： Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.

摘要翻译： 麻烦门票管理通过参与各种外部故障票务系统自动化现有的制度运作流程。 这些系统将相关的报警事件，故障分析结果和故障单信息提供给特定的机构网络。 相关的报警提要，包括故障单信息，相关并发送到机构故障单管理系统。 处理报警并创建补救单。 补救机票与机构故障单管理系统的补救机票进行互动。 这些补救门票与维修平台门票保持一致。

公开(公告)号：US07956737B2

公开(公告)日：2011-06-07

申请号：US12343876

申请日：2008-12-24

申请人： Zhiqiang Qian ,  I-Cheng Steve Hsu ,  Lori Keighron ,  Jackson Liu ,  Daniel McMillan ,  Timothy Plattner ,  Michael John Zinnikas

发明人： Zhiqiang Qian ,  I-Cheng Steve Hsu ,  Lori Keighron ,  Jackson Liu ,  Daniel McMillan ,  Timothy Plattner ,  Michael John Zinnikas

IPC分类号： G08B23/00 ,  G06F15/173 ,  G06F3/00

CPC分类号： G06Q10/00 ,  H04L41/0631 ,  H04L41/507 ,  H04L41/5074

摘要： Trouble ticket management automates existing institutional operational processes by engaging various external trouble ticketing systems. These systems feed correlated alarm events, trouble analysis results, and trouble ticket information to a particular institutional network. Correlated alarm feeds, including trouble ticket information, are correlated and sent to institutional trouble ticket management systems. The alarms are processed and remedy tickets are created. The remedy tickets interact with remedy tickets at the institutional trouble ticket management systems. These remedy tickets are bonded with maintenance platform tickets.

摘要翻译： 麻烦门票管理通过参与各种外部故障票务系统自动化现有的制度运作流程。 这些系统将相关的报警事件，故障分析结果和故障单信息提供给特定的机构网络。 相关的报警提要，包括故障单信息，相关并发送到机构故障单管理系统。 处理报警并创建补救单。 补救机票与机构故障单管理系统的补救机票进行互动。 这些补救门票与维修平台门票保持一致。