公开(公告)号：US07398212B2

公开(公告)日：2008-07-08

申请号：US10831082

申请日：2004-04-22

Applicant: Sherif Yacoub

Inventor： Sherif Yacoub

IPC: G10L21/06

CPC classification number: H04M3/493 ,  H04M2201/40 ,  H04M2203/2061

Abstract: A system and method for quality of service management within a call handling system is disclosed. The method discloses: initiating a dialog between a contact and an Interactive Voice Response (IVR) module; matching the contact with a predefined contact category; retrieving a predefined quality of service level associated with the contact category; and processing the dialog in accordance with the quality of service level. The system discloses means for effecting the method.

Abstract translation: 公开了一种呼叫处理系统内的服务质量管理系统和方法。 该方法公开：在联系人和交互式语音响应（IVR）模块之间发起对话; 将联系人与预定义的联系人类别进行匹配; 检索与所述联系人类别相关联的预定服务质量水平; 并按照服务质量水平处理对话。 该系统公开了实现该方法的手段。

公开(公告)号：US20060288279A1

公开(公告)日：2006-12-21

申请号：US11153820

申请日：2005-06-15

Applicant: Sherif Yacoub ,  Giuliano Di Vitantonio ,  Suzanne Prince ,  Vinay Saxena

Inventor： Sherif Yacoub ,  Giuliano Di Vitantonio ,  Suzanne Prince ,  Vinay Saxena

IPC: G06F17/00 ,  G06K9/34

CPC classification number: G06F17/30011 ,  G06F17/30716 ,  G06K9/033

Abstract: A method, apparatus, and system are disclosed for computer assisted document modification. One embodiment is a method for software execution. The method automatically extracts articles, in a first phase, from documents to generate different zones of the articles. Different zones of the extracted articles are displayed. In a second phase, plural different zones are manually modified with a document correction tool.

Abstract translation: 公开了一种用于计算机辅助文件修改的方法，装置和系统。 一个实施例是用于软件执行的方法。 该方法在第一阶段自动从文档中提取文章，以生成不同区域的文章。 显示提取物品的不同区域。 在第二阶段中，用文件校正工具手动修改多个不同的区域。

公开(公告)号：US20060274938A1

公开(公告)日：2006-12-07

申请号：US11253305

申请日：2005-10-19

Applicant: Daniel Ortega ,  Sherif Yacoub ,  Jose Peiro ,  Paolo Faraboschi

Inventor： Daniel Ortega ,  Sherif Yacoub ,  Jose Peiro ,  Paolo Faraboschi

IPC: G06K9/34

CPC classification number: G06K9/00463 ,  G06K9/00469

Abstract: An automated document processing system is configured to normalize zones obtained from a document, ant to extract articles from the normalized zones. In one configuration, the system receives at least one zone from the document, and applies at least one zone-breaking factor, thereby creating normalized sub-zones within which text lines are consistent with the at least one zone-breaking factor. The normalized sub-zones may be evaluated to obtain a reading order. Adjacent sub-zones are joined if text similarity exceeds a threshold value. Weakly joined sub-zones are separated where indicated by a topic vectors analysis of the weakly joined sub-zones.

Abstract translation: 自动文件处理系统被配置为归一化从文档蚂蚁获得的区域，以从标准化区域提取物品。 在一种配置中，系统从文档接收至少一个区域，并且应用至少一个区域破坏因子，由此创建归一化子区域，在该区域内文本行与至少一个区域破坏因子一致。 可以评估归一化子区域以获得读取顺序。 如果文本相似度超过阈值，则连接相邻的子区域。 弱联合子区域被分离，由弱联接子区域的主题向量分析指示。

公开(公告)号：US20060080309A1

公开(公告)日：2006-04-13

申请号：US10964094

申请日：2004-10-13

Applicant: Sherif Yacoub ,  Jean-Manuel Thong ,  John Burns

Inventor： Sherif Yacoub ,  Jean-Manuel Thong ,  John Burns

IPC: G06F17/30

CPC classification number: G06K9/00469 ,  G06K9/00463

Abstract: An article is extracted from a document using a decision combiner to process a plurality of reading order alternatives. The text flow analysis generates the plurality of reading order alternatives of separate body text regions.

Abstract translation: 使用决策组合器从文档中提取文章以处理多个阅读顺序替代。 文本流分析生成单独的正文文本区域的多个阅读顺序替代。

公开(公告)号：US20050177371A1

公开(公告)日：2005-08-11

申请号：US10773392

申请日：2004-02-06

Applicant: Sherif Yacoub ,  Steven Simske ,  Xiaofan Lin ,  R. John Burns

Inventor： Sherif Yacoub ,  Steven Simske ,  Xiaofan Lin ,  R. John Burns

IPC: G06F17/00 ,  G10L15/22 ,  G10L15/28

CPC classification number: G10L15/32 ,  G10L2015/228

Abstract: A system comprises a first speech recognition engine, a second speech recognition engine, and evaluation logic coupled to the first and second speech recognition engines. The evaluation logic evaluates the first and second speech recognition engines based on evaluation voice signals from a user and, based on the evaluation, selects one of said speech recognition engines to process additional speech signals from the user.

Abstract translation: 系统包括第一语音识别引擎，第二语音识别引擎和耦合到第一和第二语音识别引擎的评估逻辑。 评估逻辑基于来自用户的评估语音信号来评估第一语音识别引擎和第二语音识别引擎，并且基于评估，选择所述语音识别引擎中的一个来处理来自用户的附加语音信号。

公开(公告)号：US20050108338A1

公开(公告)日：2005-05-19

申请号：US10715179

申请日：2003-11-17

Applicant: Steven Simske ,  R. Burns ,  Xiaofan Lin ,  Sherif Yacoub

Inventor： Steven Simske ,  R. Burns ,  Xiaofan Lin ,  Sherif Yacoub

IPC: G06F3/00 ,  G06F15/16 ,  G06Q10/00 ,  G10L15/26

CPC classification number: G06Q10/107 ,  G10L15/26

Abstract: In at least some embodiments, a system may comprise a user voice interface, a processor coupled to the user voice interface, wherein the processor interprets words spoken by a user, and a memory coupled to the processor, wherein the memory stores an email application, wherein the email application summarizes email messages and navigates a plurality of email messages according to the words spoken by the user.

Abstract translation: 在至少一些实施例中，系统可以包括用户语音接口，耦合到用户语音接口的处理器，其中处理器解释由用户所说出的单词和耦合到处理器的存储器，其中存储器存储电子邮件应用程序， 其中电子邮件应用程序总结电子邮件消息，并根据用户说出的话导航多个电子邮件消息。