公开(公告)号：US11595636B1

公开(公告)日：2023-02-28

申请号：US17408542

申请日：2021-08-23

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Eric Zavesky ,  David Gibbon ,  Wen-Ling Hsu ,  Jianxiong Dong ,  Richard Palazzo

IPC: H04N13/366 ,  G06V20/40 ,  G06F3/01 ,  H04N13/172 ,  H04N13/398 ,  H04N13/167

Abstract: A volumetric content enhancement system (“the system”) can annotate at least a portion of a plurality of voxels from a volumetric video with contextual data. The system can determine at least one actionable position within the volumetric video. The system can create an annotated volumetric video that includes the volumetric video, an annotation with the contextual data, and the at least one actionable position. The system can provide the annotated volumetric video to a volumetric content playback system. The system can obtain viewer feedback associated with the viewer and can determine an emotional state of the viewer based, at least in part, upon the viewer feedback. The system can receive viewer position information that identifies a specific actionable position of the viewer. The system can generate manipulation instructions to instruct the volumetric content playback system to manipulate the annotated volumetric content to achieve a desired emotional state of the viewer.

公开(公告)号：US20210352179A1

公开(公告)日：2021-11-11

申请号：US16872110

申请日：2020-05-11

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Craig Auer ,  Wen-Ling Hsu ,  Guang-Qin Ma ,  Clayton Moore ,  Edabeth Brown ,  Robert Robertson, JR. ,  Kevin McDorman ,  Brian Economaki

IPC: H04M15/00 ,  G06Q20/02

Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.

公开(公告)号：US20190287517A1

公开(公告)日：2019-09-19

申请号：US15925529

申请日：2018-03-19

Applicant: AT&T Intellectual Property I, L.P.

Inventor： Don Green ,  Mazin E. Gilbert ,  David Kapilow ,  Kelley Mantione ,  Sanjay Krishna ,  Wen-Ling Hsu ,  Cheryl Brooks ,  Christopher Rath ,  Tan Xu

IPC: G10L15/08 ,  G10L15/06 ,  H04M3/523 ,  H04M3/22

Abstract: Aspects of the subject disclosure may include an artificial intelligence method of routing customer service interactions which begins with an analysis of a body of historical interactions with customers. By monitoring an interaction between a user and an agent, the user's issue may be determined and a potential resolution resource may be identified. By monitoring an exchange between the user and the resource, the analysis may be updated. Other embodiments are disclosed.