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公开(公告)号：US20220353374A1
公开(公告)日：2022-11-03
申请号：US17813276
申请日：2022-07-18
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Craig Auer , Wen-Ling Hsu , Guang-Qin Ma , Clayton Moore , Edabeth Brown , Robert Robertson, JR. , Kevin McDorman , Brian Economaki
Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.
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公开(公告)号：US20210352179A1
公开(公告)日：2021-11-11
申请号：US16872110
申请日：2020-05-11
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Craig Auer , Wen-Ling Hsu , Guang-Qin Ma , Clayton Moore , Edabeth Brown , Robert Robertson, JR. , Kevin McDorman , Brian Economaki
Abstract: A processing system deployed in a telecommunication network may obtain data records including data associated with subscribers, cluster the subscribers into a plurality of clusters in accordance with the data, identify a first set of subscribers enrolled in automated clearing house (ACH) payment agreements, and identify a second set of subscribers not enrolled in ACH payment agreements, calculate distance measures for the second set of subscribers, where for each respective subscriber of the second set of subscribers, the distance measures include a respective distance measure of the respective subscriber to a feature centroid for a subset of the first set of subscribers in a same cluster as the respective subscriber, select a subset of the second set of subscribers based upon the plurality of distance measures for receiving an offer in an ACH payment agreement, and present communications to the subset of the second set of subscribers with the offer.
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公开(公告)号：US20220172219A1
公开(公告)日：2022-06-02
申请号：US17106934
申请日：2020-11-30
Applicant: AT&T Intellectual Property I, L.P.
Inventor： Wen-Ling Hsu , Guang-Qin Ma , Guy Jacobson , Jenq-Chyuan Wang , Tan Xu , Kevin McDorman , Brian Economaki , Shuai Zhao
Abstract: A method, computer-readable medium, and apparatus for providing customer care for customers are disclosed. Customer care may be provided for customers by obtaining customer care contact information for a plurality of customers where the customer care contact information includes, for each of a plurality of customers, respective customer care contact data that is based on a sequence of customer care contacts by the customer with one or more customer care agents, determining customer care contact embedding information for the plurality of customers, clustering the customer care contact embedding information for the plurality of customers to form customer care contact clusters, determining customer care contact cluster characterization information for the customer care contact clusters, selecting, from the plurality of customers based on the customer care contact cluster characterization information for the customer care contact clusters, a set of customers, and initiating a customer care action for the set of customers.
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